Hispaniola hotel guide. Small Luxury Hotels hotel in Hispaniola, Caribbean

"Large property with many amenities. Very friendly staff. "

"The process for making restaurant reservations needs attention. It was a lot of fun, you must like to party to enjoy this experience! "

"Great fun! Don’t need the ULC tour for general travellers, as it wastes 3 hours of their day."

"Everything was good at the resort. I would definitely recommend this resort to other people."

"If you are not a smoker, then don't go. People were able to smoke everywhere. Wake up to go out to the balcony to get some fresh air, and just blasted with smoke. Go down to the pool to relax and take in some fresh air, only to then be blasted with smoke from every direction. I prefer places with designated smoking areas that are away from others."

"At the time we arrived the resort agent at the check-in, Geicha, was very friendly, accommodating and helpful. She provided the most suitable room for my family. Furthermore, before arrival, she had already booked all restaurant reservations for us. Superior customer service!"

"Overall, I’d rate my stay an 8/10. The food was genuinely good. I didn’t get a chance to try the Asian restaurants, but I did visit the Italian and steakhouse restaurants, both were enjoyable and worth it. There were a few downsides. On the first night, our shower flooded. We had to call twice, but it was eventually resolved. A small portion of the staff (around 5%) did not seem equally welcoming to all guests, which was disappointing to experience. That said, the vast majority (about 95%) of the staff were warm and friendly, especially the buffet team, who stood out. Another issue was the sewage smell that occasionally came from the bathrooms in different areas of the property, including our room. Also, on two consecutive nights, housekeeping placed clean sheets that had visible stains. After reporting it, the issue was fixed right away. On the positive side, the spa was excellent. I booked the anti stress package and really enjoyed it, my only complaint is that the halotherapy session felt too short. The resort itself was very clean, the pools were great, and the beach was beautiful. On our last day, the beach server was especially attentive and made us feel very welcome. The nighttime entertainment on both the family and adult sides was also enjoyable. Overall, no place is perfect, but this was a solid stay. I do think there is room for improvement in ensuring all staff treat guests with the same level of fairness and respect."

"When I first arrived at the resort, it was a little underwhelming. Although the scenery was beautiful, it wasn’t much. I was greeted with a frozen cocktail and the staff was really welcoming. My room was not ready upon arrival and I had to wait about an hour to get a room. I was “upgraded” but once I arrived in the room, I realized the air conditioner did not work. I made a maintenance request in the app and someone came immediately to look at it. He said that he will be back because he needed more tools and he never came back for the rest of the day. The following day, I went back and told them that my air conditioner did not work and I need it replaced. They said that they will send someone. I went on two separate occasions and they never did. Third day comes around and I have an excursion so I’m gone all day, I asked my friend to go and let them know that no one still came. By the time it was time to check out the air conditioner did not work the entire duration of the trip and I was very uncomfortable. On a brighter note the food was good, but I definitely do not recommend staying here. If you do not have kids everything was pretty much catered to family fun which is understandable but would not book here again."

"Best staff and beach area. We keep going back because of their staff, they welcome you with smiles every day. "