2 Hong Ha Street, Ward 2, Tan Binh District, Ho Chi Minh City
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Great place to stay when traveling in/out of SGN airport
Michael
Stayed 1 night in Apr 2024
8/10 Good
James
Travelled with family
25 Apr 2024
Liked: Amenities
I was kind of disappointed on this visit. Before they always had coffee in the room. But this time they didn’t. I always look forward to my cup of coffee. So I was disappointed this time. I had to buy instant coffee outside at a market so I would have some when I woke up.
Everything else was very good. The only problem I had was with the king size bed. This bed had a big dip in the middle. Always before the bed has been so great. Only this time and it took a long while for the air conditioner to cool the room down.
I want to say your staff is awesome. Hung has been there the last few time and he has made me feel like home. He has helped me above and beyond. Please make sure you keep him. He is a great asset to your company
we had about 5 hours to stop over so booked this hotel to take a shower and some rest. they have Starbucks at the ground floor and the room was cozy. we were able to walk around the hotel and feel the vibes of vietnam before heading to another country. the shuttles service is free and convenient. you just have to contact them beforehand if you need it.
I had to cancel at the last minute due to family emergency…. I couldn’t stay at your hotel because of this reason … I’m so so so happy unsatisfied… disappointed…. and very disgusted that you can’t give me a refund!!! Will never use Expedia ever ever again and will not recommend you to any of my friends
Juliana
Stayed 1 night in Apr 2024
Response from ibis Saigon Airport on 11 Apr 2024
Dear Juliana,Thank you for taking the time to give us your feedback.Please accept my sincerest apologies for the difficulties you have mentioned, and be assured that the experience you described does not reflect the usual quality of service we provide. Regarding the last-minute cancel request, it is worth emphasizing that Expedia will not refund once you have pre-paid for your booking owing to the platform's policy. I regret that we could not provide further assistance in this situation.Once again, we sincerely apologize for any inconvenience caused and appreciate you sharing your concerns. We do hope to have the opportunity to better serve you in the near future.Sincerely yours,Marc DUPUIS,General Manager
Very nice place to stay if you want something near the airport. Has a shuttle service. Staff were all very helpful. Think I will stay here everytime I am back.
Really liked the place. The brunch buffet was so-so. The airport shuttle was great for people like me with a lot of luggage, you just need to call them in advance.
Stayed at the Ibis for one night as the location close to the airport was ideal as we had a 5:30 AM transfer. The rooftop pool and bar was very nice. We had dinner there as well which was good. The check in was efficient. The room while small was fine for the one night. The free airport transfer was also a huge help. Great transit hotel.
Very convenient for transit as it across the street from the airport and a number of walkable food options. Rooms are clean but small. Good for a night or two.
BRANDON
Stayed 1 night in Mar 2024
6/10 Okay
Khanh
17 Mar 2024
Liked: Cleanliness
The driver that drove us from the airport to the hotel was very nice but the receptionists were cold and were not friendly. We also missed the ride back to the airport after our stay because of their poor communication with us. The hotel was nice though.
Khanh
Stayed 1 night in Mar 2024
Response from ibis Saigon Airport on 19 Mar 2024
Dear Khanh,Thank you very much for choosing the ibis Saigon Airport for your stay in Ho Chi Minh City. Please allow me to express my sincerest apologies for not delivering a quality service up to your expectations.Rest assured that we appreciate you sharing your reviews, and it is our hope that you will give us the opportunity to better serve you in the near future.Once again, thank you for sharing your thoughts and we are looking forward to welcoming you back in the near future at ibis Saigon Airport.Sincerely yours,Marc DUPUISGeneral Manager
Basic, comfortable room with great amenities - pool and nice gym. Great value for the price. Super accommodating staff let us leave our bags after checkout waiting for flight departure.
Booked this hotel last minute for my daughter for one night after long flight. They were very quick to reply for all my questions and helped to organize shuttle. Definitely recommend!
OLGA
Stayed 1 night in Mar 2024
2/10 Terrible
Parvaneh
3 Mar 2024
The lobby did not have AC and the staff didn’t even bother to welcome me.
They were hardly awake.
The gave me a room on 4th floor which was not clean and noisy so I couldn’t get a good night rest.
Parvaneh
Stayed 1 night in Feb 2024
Response from ibis Saigon Airport on 5 Mar 2024
Dear Parvaneh, Thank you for taking the time to tell us about your experience at ibis Saigon Airport. I am sorry that aspects of your experience did not meet your expectations; please allow me to express my sincerest apologies. Regarding the air conditioner, we frequently turn it off in the lobby at night to save electricity. Also, we were unable to select a different accommodation for you due to the high occupancy on that particular day.Rested assures that we will do our best to provide more training to our colleagues so that they can improve their customer service and professional skills. We do hope that your next experience staying with us will be better than the previous one. Sincerely yours, Marc DUPUISGeneral Manager
6/10 Okay
Howard, San Francisco
Travelled with partner
1 Mar 2024
The bistro staff rushed us and presented the bill even before all our food was served. The hotel is very close to the airport but we could not find Ibis transfer staff at the chaotic airport - so we walked through heavy traffic (not advised). Temperature control in room would not reset lower. Shower was small and poorly designed. On the positive side, mushroom pizza at the rooftop bar was very tasty.
Howard
Stayed 1 night in Feb 2024
Response from ibis Saigon Airport on 5 Mar 2024
Dear Howard, Thank you for sharing your thoughts. We understand that you did not feel fully satisfied with your stay at ibis Saigon Airport. We wish you could expand more on how we can improve better our service to meet your expectations. For the bill, the restaurant's last order was due at 3 p.m. Therefore, we asked for your permission to bring the check beyond 3 p.m. for the closure system. We will remind our colleagues to make their explanations clearer so that our guests will have a better experience and avoid misunderstandings. We do hope that your next experience staying with us will be better than the previous one. Sincerely yours, Marc DUPUISGeneral Manager
6/10 Okay
Alejandra
26 Feb 2024
Liked: Cleanliness
Disliked: Staff & service
I picked this hotel because of the vicinity to the airport. I arranged to have the hotel shuttle pick me up. It turned out to be worse than walking as the staff lied to me. They said the shuttle was stuck in traffic but in reality they were just waiting for another set of guests to arrive to avoid another shuttle trip. In the end, it took me close to an hour from landing to get picked up. If I wasn't a female in the middle of the night I would have just walked. Don't appreciate being lied to. Really left a bad taste. Will stay in another hotel as this defeated the point of booking this hotel.
Alejandra
Stayed 1 night in Feb 2024
Response from ibis Saigon Airport on 28 Feb 2024
Dear Alejandra,Thank you very much for choosing the ibis Saigon Airport for your stay in Ho Chi Minh City. Regarding the airport pickup, we are very sorry for your waiting. I was informed that the welcomer met you easily, however, the driver took longer to arrive. Rest assured that I shared this feedback with our team, and provided better training to improve our shuttle services as well as the smoothness of the service while maintaining professional skills.Once again, thank you for sharing your thoughts and we are looking forward to welcoming you back in the near future at ibis Saigon Airport.Best regards,Marc DUPUISGeneral Manager
Convenient and close to airport. Staff are friendly and supportive with English language, well spoken. Clean and quiet. Good available in restaurant and Starbucks.
For a stop over between flights the Ibis is perfect. Large rooftop pool, gym, restaurant, good buffet breakfast, clean quiet rooms and a complimentary shuttle bus to the airport this place ticks all the boxes
Room heats up after leaving for a while due to electricity shutting off when key is taken from key holder. No wash cloths for bathing. Everything else was good.