Family Room | Minibar, in-room safe, desk, soundproofing
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Reviews of Rosa Hotel & Spa

3 out of 5
Rosa Hotel & Spa
55 Thu Khoa Huan Street, District 1, Ho Chi Minh City

Reviews

7.0

Good

Rating 10 - Excellent. 23 out of 90 reviews" "
Rating 8 - Good. 27 out of 90 reviews" "
Rating 6 - Okay. 19 out of 90 reviews" "
Rating 4 - Poor. 10 out of 90 reviews" "
Rating 2 - Terrible. 11 out of 90 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

7.8/10

Amenities

6.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

DAVIS

Stayed 6 nights in Mar 2024

4/10 Poor

Junkang

Reached hotel to be informed that booking was not registered in system. Staff performed service recovery to provide alternate accommodation @ centara hotel
Stayed 1 night in Nov 2023

10/10 Excellent

Steven, Buford

Liked: Cleanliness, staff & service, property conditions & facilities
Repeat customer and always return due to the location and great staff
Stayed 3 nights in Jul 2023

8/10 Good

Steven, Buford

Liked: Cleanliness, staff & service, property conditions & facilities
repeat customer! always enjoy~
Stayed 3 nights in Mar 2023

8/10 Good

Hwee Yang

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location n service n fantastic Vietnamese coffee with condense milk!
Stayed 2 nights in Dec 2022

10/10 Excellent

nam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs ,good location close to restaurants and market.
Stayed 2 nights in Dec 2022

8/10 Good

Jing Hui

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Need to improve on WiFi and heater, no hot water during my stay, especially with kids
Stayed 2 nights in Oct 2022

2/10 Terrible

Tulsi

Stayed 1 night in Oct 2022

10/10 Excellent

Steven, Buford

Liked: Cleanliness, staff & service, property conditions & facilities
a repeat customer, it is nice that the breakfast buffet is backq only concern is that the shower water is coldq!
Stayed 2 nights in Sep 2022

2/10 Terrible

Tan Luong

Travelled with partner
Disliked: Cleanliness, staff & service
Bad hotel I have ever seen, unprofessional organisation as I booked the room a week ago but when I checked in, they said the room i had booked is unavailable, they had one bigger room, if i want it, I will pay more. Not recommended 👎👎
Stayed 2 nights in Aug 2022

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the place staff couldn’t be more helpful and friendly
Stayed 2 nights in Aug 2022

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2min walk to the market perfectly situated with everything close by safe street and area. The staff were very friendly and welcoming. Looked after my bike and made you feel more like friends than a guest. Good breakfast in the morning. Best aircon
Stayed 1 night in Aug 2022

10/10 Excellent

Steven, Buford

Liked: Staff & service
very good price in a good location===qLIKE did not have a fitness center ====not like
Stayed 2 nights in Jul 2022

8/10 Good

Steven, Buford

Liked: Cleanliness, staff & service
Disliked: Amenities
a repeat customer---alwsys good
Stayed 7 nights in May 2022

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I Enjoyed My Stay at Rosa Hotel & Spa
I stay at Rosa Hotel & Spa because I think it is quiet at night compared to other streets around Ben Thanh Market. I like to stay in the Ben Thanh Market area because I am familiar with the area. The room was clean & there was hot water for the shower. The staff was professional & courteous.
Stayed 2 nights in Jan 2020

10/10 Excellent

Tin

Travelled with family
Liked: Staff & service, room comfort
Vietnam Trip
Most hotel staff are great. Except the part about currency exchange. During the day I was able to exchange 2 trieu 3 for $100. But at night the male staff told me I can only get 2 trieu 1 for $100. I tried to tell him the different but he didn't really respond to me. But like I said overall was god. The ladies prepare the breakfast are super nice!!!
Stayed 2 nights in Oct 2019
Response from Jen Tran - Customer Service Department. on 17 Dec 2019
Dear Tin. Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon. Please also note that your concerns about money exchange have been passed on to our management.

10/10 Excellent

DatPhan, Milpitas, Ca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am was in room 901.. house keeping was so nice and friendly.. every time I come back to Vietnam I alway stay here at this hotel.. friendly staffs and clean room
Stayed 2 nights in Nov 2019
Response from Jen Tran - Customer Service Department. on 17 Dec 2019
Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

10/10 Excellent

Tin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rosa Hotel and Spa
Exceptional service from all hotel staff and very clean. The rate is awesome too for the location.
Stayed 2 nights in Oct 2019
Response from Jen Tran - Customer Service Department. on 17 Dec 2019
Dear Tin. We are deeply elated that we have been your constant hotel of choice when you're in Ho Chi Minh City. Our staff is always ready to help you with anything. Thank you and take care.

10/10 Excellent

Anh Kiet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Ngan Nguyen (Hotel Sales Department) on 25 Oct 2019
Dear Anh Kiet, Thank you very much for choosing Rosa Hotel & Spa. We love to know that you had a wonderful stay with us. We wish you a good time there and look forward to welcoming you at our hotel again. Best regards, Ngan Nguyen (Hotel Sales Department)

10/10 Excellent

Kai, Singapore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was good.. receptionist is helpful whenever needs help.. for example, i told her i lost my hp and need to access the computer to check my email for my flight departure.. was able to .. it was superb . That was the time i feel lost and lucky manage to. Last but not least. RECOMMENDED
Stayed 3 nights in Aug 2019
Response from Ngan Nguyen (Hotel Sales Department) on 25 Oct 2019
Dear Kai, Thank you very much for your kind review. We appreciate you spending time wrote us a comment regarding to our services. Thank you for your lovely stay with us. We look forward to welcoming you at our hotel again. Best regards, Ngan Nguyen (Hotel Sales Department)

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Vincent

Stayed 1 night in Jul 2019

8/10 Good

Hanh

Liked: Staff & service
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

6/10 Okay

Ngoc

I was booking room with city view but I got the room without city view.. and the room missing a lot of stuff for personal care..
Stayed 2 nights in Feb 2019

4/10 Poor

CHEW

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Phúc on 17 Jan 2019
Dear Customer, Thank for your responding I hope that the time you'd stay here was a great time if not please tell us what we need to change or to do to make it better for the next time Sincerely, Receptionist

6/10 Okay

Verified traveller

Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness
Good location , clean, friendly , room is just a okey
Stayed 1 night in Dec 2018

10/10 Excellent

Phuc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

4/10 Poor

Ree

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOIDDDDD!!!!
We were very disappointed with this Hotel...the room looked like it was about to fall apart+ poor service + breakfast buffet had very limited choices and unedible + unfriendliness and unhelpful staff were the reasons why our stay was dreadful. The only positive thing about this hotel is that it is very close (walking distance) to the Ben Than Market, night market and stalls. We were fooled by the pictures online. I would not recommend this hotel for anyone as its not worth it. We chose not to take the hotel transport service to the airport and they simply told us to go outside and look for a taxi ourselves. They did not offer us to help with the taxi or even taking the luggage outside which I thought was very rude. Definetley would not stay in this Hotel ever again.
Stayed 3 nights in Nov 2018

2/10 Terrible

Tam

When we're arrived, no room available, asked us go to different locations, we don't expect that will happen .we are hopping to get the refund.That is a big lesson for us.
Stayed 2 nights in Nov 2018

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jason
Decent place for the price
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good hotel. The staff are more than helpful and are very kind.
Stayed 2 nights in Oct 2018

2/10 Terrible

LANP, Sai gon

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is not the name it advertises on Expedia. It’s not the “White Luxury” but the “Rosa”. There were excuses when we showed up and we were asked to go to the sister hotel. What a disappointment!!! The room was old and almost filthy. The shower doesn’t work, only hot water comes out. What an experience... a bad one.
Stayed 1 night in Oct 2018

2/10 Terrible

Riccardo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid... dirty, run down...
Room was very small. 2 cockroach saying hi... You do have what you pay for... for room size... Bed mattress are terrible. Cockroaches ... not acceptable...
Stayed 1 night in Oct 2018

8/10 Good

Tai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Tai

small but cozy good location friendly staff
Stayed 4 nights in Sep 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overbooked and replacement room was bad condition
- Hotel name completely different. - Arrived 10 pm and Hotel was overbooked. - Alternative Hotel they offered only had one room left - Room was facing the main street and window was not able to close - Staff made no effort at all
Stayed 1 night in Aug 2018

4/10 Poor

Marcus, UAE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was nothing like the online pictures. Totally different name. Flooding into the room, spiders, and mold on the walls. Had to change rooms 3 times in first 2 days.
Stayed 8 nights in Jul 2018

6/10 Okay

Phong, Oregon

Disliked: Property conditions & facilities, room comfort
Everything old, room set up not look like photos (no sofa)
Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel I very dirty the room smell horrible. The bathroom is very dirty my kid doesn’t want to take shower. They take shower with there flip flop. I would never recommend to everybody.....
Stayed 1 night in Aug 2018

6/10 Okay

Karal

Liked: Cleanliness, staff & service
No shower
The big problems was 1. No Safe in room to keep money and I had to carry all my money all the time with me 2. The showe was disaster, very very little water pressure and sink water smelled like a sewage for 3 days. But the location and staff was berelient
Stayed 5 nights in Jul 2018

4/10 Poor

phuong

Disliked: Cleanliness, property conditions & facilities, room comfort
We were put into Lexington Hotel instead of The White Luxury Hotel as initially booked. The Beddings are super dirty. I had severe skin problems after the stay.
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good due to lack of staff
Inexperience staff for a 3 Star Hotel, should be 1
Stayed 16 nights in Jun 2018

8/10 Good

jersey, singapore

Liked: Cleanliness, staff & service
Worthy for what u pay. Convenient to all the places we went
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
good location,can hear next room talking ! Signs of door locks were tempered with previously.. Breakfast average, exactly the same every morning.
Stayed 3 nights in Jun 2018

6/10 Okay

Desmond, Singapore

Liked: Cleanliness, room comfort
I passed an envelop of 2 cards inside to reception counter requesting them to hand over to a lady who will be coming to the hotel for collection if I have checked out & unable to meet that lady. On the day of the lady came, the reception counter staff was unable to find the envelop. Message was not passed among the staff on duty. Luckily the envelop was finally found. I hope the reception could treat guest's item carefully when being requested for service.
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Okay but..
Everything was okay except the bathroom situation. It wasn’t the cleanest I’ve seen.
Stayed 2 nights in May 2018