Executive lounge

Reviews of Somerset Chancellor Court Ho Chi Minh City

4 out of 5
Somerset Chancellor Court Ho Chi Minh City
21-23 Nguyen Thi Minh Khai Street, District 1, Ho Chi Minh City

Reviews

8.6

Excellent

Rating 10 - Excellent. 143 out of 304 reviews" "
Rating 8 - Good. 126 out of 304 reviews" "
Rating 6 - Okay. 23 out of 304 reviews" "
Rating 4 - Poor. 6 out of 304 reviews" "
Rating 2 - Terrible. 6 out of 304 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Ava, Sugar land

Stayed 1 night in Apr 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were spacious and clean. Fully equipped kitchen and washer dryer. Fantastic.
Stayed 6 nights in Dec 2023
Response from Lily-Guest Service Manager on 13 Jan 2024
Dear Daniel,Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We thank you again for your valued feedback and look forward to welcoming you back at our serviced residences always soon.Yours sincerely,

10/10 Excellent

Brian

Stayed 5 nights in Dec 2023

8/10 Good

Hanh

Liked: Cleanliness, property conditions & facilities
staffs are very courteous.
Stayed 9 nights in Nov 2023
Response from Lily-Guest Service Manager on 10 Dec 2023
Dear Ms.Hanh,Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities.We thank you again for your valued patronage, hope that we will receive absolute satisfaction in our service from you on next trip. We look forward to welcoming you back at any one of our serviced residences always soon. Yours sincerely,

10/10 Excellent

Rachel

Liked: Cleanliness, property conditions & facilities
The service apartment was well stocked and staff were helpful and professional. Our stay was comfortable and easy access to life in district 1. Our friends from HCMC recommended it, and I appreciate that they did. We were very relaxed there.
Stayed 3 nights in Nov 2023
Response from Lily-Guest Service Manager on 21 Nov 2023
Dear Rachel,Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We thank you again for your valuable feedback and look forward to welcoming you back to our serviced residences soon. Yours sincerely,

10/10 Excellent

VERMOUNT

Travelled with family
Liked: Room comfort
Good family apartment
Good value for money, good and clean room. vincinity have lot of good local food. good check in staff and responsive.
Stayed 5 nights in Aug 2023
Response from Khuong Huynh - Guest Service Manager on 7 Sep 2023
Dear Vermount. We were delighted to learn that you enjoyed your stay with us. Receiving such positive feedback from our residents give us great motivation to improve our commitment to deliver good service. Once again, thank you for your valued patronage. From all of us at Somerset Chancellor Court, we look forward to welcoming you again. Khuong Huynh - Guest Service Manager

10/10 Excellent

Vinh

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Noi

Stayed 2 nights in Jul 2023

8/10 Good

Sangeeta

Stayed 3 nights in Jul 2023

10/10 Excellent

Duyen

Travelled with family
Liked: Cleanliness, room comfort
Stayed 15 nights in Jun 2023

8/10 Good

jay

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Thi Thuy Lieu

Travelled with family
Liked: Cleanliness, amenities
Convenient location
Stayed 2 nights in Apr 2023
Response from Khuong Huynh - Guest Service Manager on 4 May 2023
Dear Thuy Lieu. We were delighted to learn that you enjoyed your stay with us. Receiving such positive feedback from our residents give us great motivation to improve our commitment to deliver good service. We also noted your comment on breakfast and will take action accordingly. Once again, thank you for your valued patronage. From all of us at Somerset Chancellor Court, we look forward to welcoming you again. Khuong Huynh - Guest Service Manager.

10/10 Excellent

Sinem

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
clean, affordable, central, nice staff...
Stayed 2 nights in Apr 2023
Response from Khuong Huynh - Guest Service Manager on 19 Apr 2023
Dear Sinem. We were delighted to learn that you enjoyed your stay with us. Receiving such positive feedback from our residents give us great motivation to improve our commitment to deliver good service. Once again, thank you for your valued patronage. From all of us at Somerset Chancellor Court, we look forward to welcoming you again.

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

2/10 Terrible

JunHong

Disliked: Cleanliness, property conditions & facilities
Nor consider customer as first priority
Stayed 2 nights in Mar 2023
Response from Khuong Huynh - Guest Service Manager on 21 Mar 2023
Dear Mr. JunHong. Thank you for your feedback. We are well noted your case and will contact related party for further action. Meanwhile, we seek for your patient and please accept our apology for the inconvenience caused to you.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
located in nearby CBD area
Stayed 2 nights in Mar 2023
Response from Khuong Huynh - Guest Service Manager on 15 Mar 2023
Dear Masahiro. Thank your for your feed back. We are delighted to learn that you enjoyed your stay. Hope to well come your back in near future. Khuong Huynh - Guest Service Manager.

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Feb 2023

10/10 Excellent

Daryl

Liked: Cleanliness, room comfort
Everything within walking distance
It was an excellent stay and we will be back at our next u rip to stay with Somerset chancellor.
Stayed 4 nights in Jan 2023
Response from Khuong Huynh - Guest Service Manager on 2 Feb 2023
Dear Daryl, Thank you for you time to share your stay experience with us. We are delighted to learn that you enjoy your stay with us. . Thank you again and hope to welcome you back in near future. Khuong Huynh - Guest Service Manager.

8/10 Good

venkata

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Not enough hot water I do not feel it is worth the mo why they charge for the place
Response from Khuong Huynh - Guest Service Manager on 2 Feb 2023
Dear Venkata, Thank you for you time to share your stay experience with us. We are delighted to learn that you enjoy your stay with us. We also so noted your comment on hot water and will ensure respective team will take action accordingly. Thank you again and hope to welcome you back in near future. Khuong Huynh - Guest Service Manager.

10/10 Excellent

Thang, Tustin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best: accessible to shopping and eating, easy walking distance to downtown, massages, and parka. The downside is noise as expected the location.
Response from Khuong Huynh - Guest Service Manager on 6 Jan 2023
Dear Mr Thang,Thank you for your kind word, We are delighted to learn that you enjoy your stay with us. Hope to welcome you back in near future. Khuong Huynh - Guest Service Manager.

10/10 Excellent

Khanh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location- Service- Price !
Response from Khuong Huynh - Guest Service Manager on 30 Dec 2022
Dear Mr./Ms Khanh,Thank you for taking time to share your stay experience.We were delighted to learn that you enjoyed your stay with us. Your positive compliment will be a great motivation for us to provide greater service. From all of us at Somerset Chancellor Court, we look forward to welcoming you again in near future.Khuong Huynh - Guest Service Manager

10/10 Excellent

Yong

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Walking distance to every major activity that we wanted.
Response from Khuong Huynh - Guest Service Manager on 21 Dec 2022
Dear Mr/Ms Yong,Thank you for your positive comment. Looking forward to hear more from you.Thank you & best regard,Khuong Huynh - Guest Service Manager

10/10 Excellent

HIROMU

8/10 Good

Kim Beng

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2022
Response from Khuong Huynh - Guest Service Manager on 21 Dec 2022
Dear Mr/Ms Kim Beng,Thank you for sharing your feedback. Looking forward to hear more from you.Best Regards,Khuong Huynh - Guest Service Manager

10/10 Excellent

Rieko

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Nov 2022
Response from Khuong Huynh - Guest Service Manager on 21 Dec 2022
Dear Mr/Ms Kim Beng,Thank you for sharing your feedback. Looking forward to hear more from you.Best Regards,Khuong Huynh - Guest Service Manager

10/10 Excellent

Big-Momma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in and check out was smooth.. Will definitely book this place again..
Stayed 3 nights in Sep 2022
Response from Khuong Huynh on 3 Oct 2022
Dear Big-Momma,We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. We look forward to welcoming you again at Somerset Chancellor Court.Khuong Huynh - Guest Service Manager

6/10 Okay

Joyce

Travelled with group
Liked: Room comfort
Decent
Room was decent but pretty bare n not the luxurious feel but for the price you prob can’t fault it. We booked a 2 bedrooms apt n it was indicated that it comes with 2 bathrooms but technically only one to shower as the other one only had a WC n washing machine.
Stayed 3 nights in Jul 2022
Response from Dieu Doan on 10 Oct 2022
Dear JoyceThank you for review of Somerset Chancellor Court Ho Chi Minh City. We regret to learn that your experience with us was not entirely satisfactory. We hope to meet your expectation in the further.Best regardsDieu DoanOperations Manager

10/10 Excellent

Luoc

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Better than expected
Stayed 5 nights in Jul 2022
Response from Dieu Doan on 9 Jan 2023
Dear LuocWe were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have exceeded your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for your valued patronage. From all of us at Somerset Chancellor Court Ho Chi Minh City, we look forward to welcoming you again.Best regardsDieu DoanOperations Manager

10/10 Excellent

JunHong

Stayed 2 nights in Jul 2022

10/10 Excellent

khanh

Travelled with family
Liked: Cleanliness, room comfort
Very convenience
It is amazing hotel in the heart of HCMC.
Stayed 2 nights in Jan 2022
Response from Hoang on 7 Feb 2022
Dear Khanh, Thank you very much for your feedback. We are looking forward to welcoming you back with us. Best regards, Le Minh Hoang- Guest Service Manager

4/10 Poor

Thanh Huong

Travelled with family
Slow problematic check-in. Sub-par service.
Check-in was problematic. The property manager did not have the reservation confirmation. I provided the confirmation number to check-in staff, yet they could not find it. Took almost 30minutes to allowed check-in. I reserved 2 premier 2-bedroom rooms. I was given 1-executive 2 bedrooms and 1 premier 2 bedrooms. I asked for a blender due to special dietary requirements, the answer was "we don't have that". Water for drinking was not enough for the stay. I called to have more provided, the response was that the housekeeping team is not on duty yet.
Stayed 1 night in Sep 2020
Response from Hoang on 5 Oct 2020
Dear Ms. Thanh Huong, It was a great pleasure having you stay at Somerset Chancellor Court Ho Chi Minh. Thank you for sharing your feedback about your stay experience with us on 30 Sep 2020 While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. I have noted your observations and recommendations for improvements to the check in process and service request. Please be assured that I will coordinate the plans for these enhancements with the respective team members. We seek your patience and understanding as the recommendations may require time to be implemented Ms. Thanh Huong, we will continue in our improvement efforts to provide excellent service and products to our residents. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Best regards, Le Minh Hoang Guest Service Manager

8/10 Good

Larry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Value for money
The location is very convenient, apartment is very clean and complete. It's a little old but well maintained. Preferably to have a flushing faucet for the toilet tho. Staff is very polite and helpful.
Stayed 2 nights in Feb 2020
Response from Dieu Doan on 28 Feb 2020
Dear Larry, Thank you for review of Somerset Chancellor Court Ho Chi Minh. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Somerset Chancellor Court Ho Chi Minh City, we look forward to welcoming you again son. Best regards Dieu Doan Operations Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were incredibly friendly and helpful, room was huge and well equiped, pool is large and only used by a few, great location and very well priced. Having a bar would be good although a good supermarket is just down stairs to buy drinks.
Stayed 4 nights in Jan 2020
Response from Dieu Doan on 6 Feb 2020
Dear Anonymous, We are extremely grateful for your kind comments of Somerset Chancellor Court Ho Chi Minh City The satisfaction of our guests is always our priority, and we are pleased to have met your expectations. We always strive to please our guests and are grateful for the opportunity to serve you. From all of us at Somerset Chancellor Court Ho Chi Minh City, we hope to welcome you home again. Best regards, Dieu Doan Operations Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, well equipped and conveniently located
Room is clean and well equipped with washer / dryer and cooking facilities. Wonderful staff that is extremely friendly and helpful. There is a well stocked supermarket on the ground floor and restaurants within walking distance. Good location and easily accessible.
Stayed 7 nights in Dec 2019
Response from Dieu Doan on 31 Dec 2019
Dear John on Thank you for your terrific review of Somerset Chancellor Court Ho Chi Minh City We are glad to hear that you enjoyed the hospitality of our staff and that you enjoyed our in-house facilities and location. We hope you brought home memorable experiences of your time here with us. We hope to see you the next time you return to Ho Chi Minh City. Best regards, Dieu Doan Operations Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy stay in this wonderful place. Good location, good services. The only cons is there was only one toilet for 4 people room.
Stayed 4 nights in Dec 2019
Response from Dieu Doan on 31 Dec 2019
Dear Anonymous, Thank you for review of Somerset Chancellor Court Ho Chi Minh City. We are thankful for your support and are glad that you enjoyed your stay with us. We hope you will consider staying with us once more and we look forward to welcoming you back to Somerset Chancellor Court Ho Chi Minh City. Best regards, Dieu Doan Operations Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in 2 room apartment. Huge and spacious. Good location. Supermarket downstairs. Pho24 chain across the road. Coffee chain downstairs too. Highly recommended
Stayed 2 nights in Dec 2019
Response from Dieu Doan on 10 Dec 2019
Dear Anonymous , We are extremely grateful for your kind comments of Somerset Chancellor Court Ho Chi Minh City The satisfaction of our guests is always our priority, and we are pleased to have met your expectations. From all of us at Somerset Chancellor Court Ho Chi Minh City, we hope to welcome you home again. Warm regards, Dieu Doan Operations Manager

10/10 Excellent

Anthony

Stayed 4 nights in Nov 2019

8/10 Good

Tee Teng

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well-maintained property. A bit old but clean. Only downside was breakfast.
Stayed 3 nights in Nov 2019
Response from Dieu Doan on 26 Nov 2019
Dear Anonymous , Thank you for review of Somerset Chancellor Court Ho Chi Minh City. We are delighted that you had a pleasant stay with us. We hope to see you again soon. Best regards, Dieu Doan Operations Manager

8/10 Good

Larry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a huge living room and nice bedrooms. It makes u feel cosy. The only downside is the pillows were too soft.
Stayed 5 nights in Nov 2019
Response from Dieu Doan on 15 Nov 2019
Dear Anonymous, Thank you for review of Somerset Chancellor Court Ho Chi Minh City. We take pride in the services we offer and are delighted to hear about your satisfaction. We are thankful for your compliments on our huge living room and nice bedrooms. We hope you brought home memorable experiences of your time here with us. We hope to see you the next time you return to Ho Chi Minh City. Warm regards, Dieu Doan Operations Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Stayed 6 nights in Oct 2019

8/10 Good

Seung Gyeong

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

Chris, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a large apartment with good beds. The decor and floors were very basic but it was clean and functional. The location was very good for walking around or a short taxi hop.
Stayed 3 nights in Sep 2019
Response from Dieu Doan on 17 Sep 2019
Dear Chris, Thank you for review of Somerset Chancellor Court Ho Chi Minh City. It is always a pleasure to hear that you enjoyed yourself and that you were satisfied with our apartment and location. We hope you brought home memorable experiences of your time here with us. We hope to see you the next time you return to Ho Chi Minh City. Best regards, Dieu Doan Operations Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spacious space in central city for family
The front desk staffs were very helpful and friendly. Unfortunately the air conditioning in our bedroom was constantly blowing out hot air and didn’t work despite repetitive repairs until the last night of our stay (4 nights). The manager, Victor, apologised and offered to drive us to the airport as gesture of goodwill. Overall it was a lovely stay and although there wasn’t any big breakfast spread, the cooked breakfasts were a nice touch.
Stayed 4 nights in Sep 2019
Response from Dieu Doan on 17 Sep 2019
Dear Anonymous, Thank you for your review of Somerset Chancellor Court Ho Chi Minh City. We regret to hear about the discomfort you experienced with the air conditioning and thank you for your kind compliments to our staff and special mention of our Supervisor, Victor Ho. We have forwarded your feedback to him and it has brought him great joy. We look forward to your next visit with us. It is our pleasure to have you as our guest. Best regards, Dieu Doan Operations Manager

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location!! Should provide more portion of breakfast.
Stayed 2 nights in Jul 2019
Response from Dieu Doan on 11 Jul 2019
Dear Anonymous, Thank you for your review. We are glad to hear that you like our location. Other hand, thank you for your feedback. We are working on expanding our breakfast menu and hope to better meet your expectations on your next visit to Somerset Chancellor Court Ho Chi Minh City. Once again, thank you for taking the time to share your insights. We hope to welcome you back soon. Warmest regards, Dieu Doan Operations Manager

10/10 Excellent

Eugene, Singapore

Business traveller
Liked: Cleanliness, property conditions & facilities
Clean and good location. Easy to anywhere from here.Front desk is helpful and friendly!
Stayed 2 nights in Jul 2019
Response from Dieu Doan on 11 Jul 2019
Dear Eugene, Thank you for making Somerset Chancellor Court Ho Chi Minh City your home away from home. It is always a pleasure to hear that you enjoyed yourself and that you were satisfied with our rooms, location and with our staff. It is our mission to make you feel at home. Looking forward to welcome you back again. Warm regards, Dieu Doan Operations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019