2/10 Sangat Buruk
Tim
Bepergian dalam rombongan
6 Okt 2025
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We stayed for four nights. The reason we chose this hotel is they offered a free shuttle to and from the airport. When traveling, your time is most important because you cannot get it back. The employees at this hotel and at their sister hotel do not understand the importance of not wasting the customer's time. The shuttle was never on time. We always had to wait. Once we waited over an hour at the sister hotel for the shuttle to come pick us up. After the shuttle arrived, the driver was very upset with us that he was going to have to take us to the sister hotel. This occurred during the day and normal working hours, not at night. I would not recommend this hotel to anyone. The keys to the rooms did not open the doors. A lot of customers had to return to the front desk to have their keys redone so they would open their door. the staff never apologized or took responsibility for the error; Some of them even laughed and blamed the mistake on another staff member. All the staff I encountered acted as if I had all the time in the world to spare and that I was there to appease them instead of them appeasing me. They tried to reflect their errors and mistakes onto me. When an error occurred and it was often and not just with me but with others as well, the staff would say it was the customer's fault. The staff acted as if the customer could go behind the counter and correct the staff's mistakes. DON'T BOOK THIS HOTEL. IT IS NOT A GOOD HOTEL .
Tim
Menginap 3 malam pada bulan Oktober 2025