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Reviews of Coquihalla Motel

2.5 out of 5
Coquihalla Motel
724 Old Hope Princeton Way, Hope, BC

Reviews

7.4

Good

Rating 10 - Excellent. 35 out of 134 reviews" "
Rating 8 - Good. 54 out of 134 reviews" "
Rating 6 - Okay. 23 out of 134 reviews" "
Rating 4 - Poor. 10 out of 134 reviews" "
Rating 2 - Terrible. 12 out of 134 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing. So wonderful when my family showed up late the first night due to traveling via plane.
Stayed 4 nights in May 2024
Response from Colette on 14 May 2024
Thank you so much for all your positive energy this weekend! Happy the vacation was a success. Your family was very pleseant and courteous also. Take good care.

10/10 Excellent

Michelle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Older accommodations, but very clean and quiet. Caretaker takes pride in her work and it shows. I’ve stayed in fancier hotels that were not as clean as our room here. It was really nice to have a clean room and good sleep that doesn’t break the bank. Thank you Collette, we will be back.
Stayed 1 night in May 2024
Response from Colette on 9 May 2024
Thank you for your business, your positive review and most importantly your recognition on hard work. We definitely value the guests input.

10/10 Excellent

Simranjeet

Liked: Cleanliness, staff & service, property conditions & facilities
Best place to stay and convenient
Stayed 1 night in Apr 2024
Response from Colette on 28 Apr 2024
Thank you so very much for your positive review. We value the opportunity to thank you for your business and hope to see you again.

10/10 Excellent

Brittany

Stayed 1 night in Apr 2024
Response from Colette on 13 May 2024
Thank you for taking the time to leave your review! We are happy you enjoyed your stay. We value your business and work hard to ensure guest satisfaction.Take good care.

2/10 Terrible

Pa

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Colette on 13 May 2024
Hello, I do believe your reservation had been cancelled. We are sure your rating would be different otherwise as we work very hard to ensure guest satisfaction. If you like you can call us directly to discuss.

10/10 Excellent

Dmitri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great value, very clean, extra amenities like microwave, fridge, toast maker, coffee maker and plates/cutlery in the room
Stayed 1 night in Feb 2024
Response from Colette on 8 Mar 2024
Thank you very much for your time in leaving your review and for your business. We hope to greet you again one day.

8/10 Good

Patricia

Liked: Cleanliness, staff & service
Disliked: Amenities
the woman who runs the property was very helpful.
Stayed 1 night in Feb 2024
Response from Colette on 2 Mar 2024
Your review is very valuable and we thank you for taking the time to leave your thoughts. Take good care and travel safely.

10/10 Excellent

Corey

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Colette on 17 Feb 2024
Thank you so much for leaving your review! We strive hard to ensure guests are happy and are so excited to hear you enjoyed your stay.

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and professional staff. Clean and budget friendly.
Stayed 1 night in Feb 2024
Response from Colette on 8 Feb 2024
Thank you very much for taking time to leave your review and for your business. We strive to offer a great deal for a basic, clean motel.We hope to see you again one time!

6/10 Okay

Don

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Friendly accommodating good for ski trip to Manning.
Stayed 1 night in Jan 2024
Response from Colette on 27 Jan 2024
Thank you Don. We were very happy to have change your reservation date last minute, as the big snow storm kept you from arriving on your original date. Thank you for your business.

2/10 Terrible

Denise

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room does not look anything like the pictures. There is a dead bolt that does not work. Pictures shows coffee maker and some kitchen items, there are none. Not even a picture on the wall. Curtains consist of sheers only, no curtains. The room had an odd smell and definitely needs some TLC. Glad it’s only 1 night.
Stayed 1 night in Jan 2024
Response from Colette on 27 Jan 2024
Thank you for your time in leaving your review and for letting us know where we can do better. We are happy to meet requests for items like coffee/tea. We were unfortunately unable to do so as you arrived after midnight and left by 6 am. The walls have been recently painted and are working on a new scheme for the rooms, we look forward to getting some darker curtains - thank you for the recommendation.

8/10 Good

Christine

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Colette on 14 Jan 2024
Thank you

10/10 Excellent

Vivian

Stayed 1 night in Dec 2023
Response from Colette on 26 Jan 2024
Thank you for your time in leaving your review. We are happy to hear you enjoyed your stay.

6/10 Okay

Sumit

Business traveller, Travelled with family, Travelled with group
Liked: Staff & service
Overall just okay, Old style Motel. Not so much amenities. Only viable for one night stay
Stayed 1 night in Dec 2023
Response from Colette on 14 Jan 2024
Thank you for your time in leaving your review.

10/10 Excellent

Opinder

Stayed 1 night in Dec 2023
Response from Colette on 14 Jan 2024
Thank you

8/10 Good

Julian

Stayed 1 night in Dec 2023
Response from Colette on 14 Jan 2024
Thank you

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient as we were travelling along Highway 3
Stayed 1 night in Nov 2023
Response from Colette on 14 Jan 2024
Thank you for your time in leaving your review.

4/10 Poor

Kim

Disliked: Property conditions & facilities, room comfort
Bad choice
Reception area was unkept, piled up with boxes and other useless things. We had to step over garbage to enter the area. Basic room, no coffee or cups but said full kitchen. Garbage can was full in our room. Would not recommend
Stayed 1 night in Nov 2023
Response from Colette on 14 Jan 2024
Thank you for your time in leaving your review. We were happy to check you in earlier then usual, as of this, unfortunately our laundry (in bags) and housekeeper items were still out. I am the only employee and as such I do my best to keep everything sorted. On the website we have listed kitchenette style rooms, sorry we don't have full kitchens.

8/10 Good

William

Stayed 1 night in Nov 2023
Response from Colette on 14 Jan 2024
Thank you!

10/10 Excellent

sepehr

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my overnight stay. A very clean and comfortable bed and bathroom.
Response from Colette on 8 Feb 2024
Thank you very much for taking time to leave your review and for your business. We strive to offer a comfortable and clean environment. We hope to see you again one timae!

2/10 Terrible

Kinda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I drove seven hours out of country just to have the manager cancel our rooms without warning or notice. Drove down the road, got a much nicer motel with better rates! I won't book again with this motel.
Response from Colette on 27 Jan 2024
We are terribly sorry there was an issue with your payment and the reservation was canceled. We tried to reach you a number of times to rectify. We are thankful you have a good time passing through Hope. Thank you for your consideration.

4/10 Poor

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean and presentable, and Colette was very helpful and accommodating to our late check-in. Unfortunately our room was on the highway side, and the truck noise stopped at about 10pm, but started up again around 3:30am. Blackout curtains would help dim the affects of the porch light, and the pipes were very noisy for our neighbours 6am shower. After a 10 hour drive it was not the rest we were hoping for. Packed and departed by 6:30am.
Stayed 1 night in Oct 2023
Response from Colette on 17 Oct 2023
Thank you for taking the time to leave your review. Your positive feedback regarding the host and property are appreciated and valued.We are very thankful for your input on where we can improve also, as this is invaluable information.Thank you again for your business

6/10 Okay

Jennifer

Travelled with group
Basic motel. Clean and reasonably comfortable for an overnight stay. Well priced.
Stayed 1 night in Oct 2023
Response from Colette on 17 Oct 2023
Thank you for your time and business.We strive to be clean, comfortable, affordable for our guests.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent caretakers very friendly. Great restaurant close.
Stayed 1 night in Oct 2023
Response from Colette on 17 Oct 2023
Thank you very much for taking time to leave your review!We are thankful you enjoyed your stay.

4/10 Poor

Brain

Stayed 1 night in Sep 2023
Response from Colette on 17 Oct 2023
Thank you for your time.We work hard to offer clean, comfortable and affordable rooms for our guests.You can call us at the office if you have any additional concerns.

6/10 Okay

Rebecca

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Colette on 12 Sep 2023
Thank you for taking the time to leave your review.

10/10 Excellent

Jodi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy cozy.
Management was excellent; very friendly and helpful. Parking was a bit tight and one other guest hit my car trying to get out of his space.
Stayed 1 night in Jan 2021
Response from Colette on 19 Jan 2021
Thank you for taking the time to leave your review. We are also terribly sorry to hear about your vehicle. We would like to ensure this doesn't happen again.

2/10 Terrible

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
DO NOT STAY HERE
Worst hotel i have ever stayed in. The ONLY positive was the woman who worked the front desk was super friendly. To start with the worst, I returned home covered in bed bug bites. There was no internet, no cable for the tv, the room smelled like stale cigarettes, the outlet in the "kitchenette" didnt work. When we asked about the tv cable (first thing we noticed) we were told there would be a refund of $20. We were okay with that however never got the refund. Then the rest happened. We usually stay at budget hotels to save some cash. Ive stayed in better places in 3rd world countries. Did i mention COVERED in bed bug bites. Do not stay here
Stayed 1 night in Oct 2020

6/10 Okay

Mat

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Oct 2020

6/10 Okay

Kevin

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Economic but not barely okay.
While the check in person was friendly and the room appeared to be good value for the money, the cleanliness was questionable. I say questionable because it was tidy but the floors felt sticky from the cleaner used and the towels were clean but slightly discoloured.
Stayed 1 night in Oct 2020

6/10 Okay

Ty

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Who really needs TV anyway?
I needed a place to shower and get a good nights sleep, this place was conveniently and basic, but all that I needed. Only thing I didn't figure out was how to turn the TV on.
Stayed 1 night in Sep 2020

8/10 Good

Carlos, Port Coquitlam, BC

Travelled with group
Liked: Cleanliness, staff & service
Location was perfect for our hiking trip. We left a car parked at the motel for a week during our hiking trip and there was no charge for the parking.
Stayed 1 night in Jul 2020
Response from Colette on 2 Aug 2020
Thank you for taking the time to leave your guest review.

2/10 Terrible

Verified traveller

Stayed 1 night in May 2020
Response from Colette on 3 Jun 2020
Thank you for taking the time to leave your guest review. We are terribly sorry that a few hours after your check in your work plans had changed and required you to check out.

8/10 Good

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Colette on 14 Mar 2020
Thank you for taking the time to leave your review.

4/10 Poor

Aaron

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Can’t believe the 7.5 out of 10 rating more like 3
Price point good. Cleanliness has along way to go. Garbage all over outside with run down motor homes in parking lot with people living in them. Just a dive.
Stayed 4 nights in Mar 2020
Response from Colette on 13 Mar 2020
Thank you for taking the time to leave your review

10/10 Excellent

Cory, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and attentive staff. Clean and modern room. Good restaurants within a 5 minute walk. Enjoyed our stay.
Stayed 1 night in Feb 2020
Response from Colette on 5 Feb 2020
Thank you very much for leaving your review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Colette on 5 Feb 2020
Thank you for taking the time to leave your review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020
Response from Colette on 9 Jan 2020
Thank you for taking the time to leave your review.

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
.
Stayed 1 night in Dec 2019
Response from Colette on 29 Dec 2019
Thank you for taking the time to leave your review.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness
Easy check in/out very friendly staff nice little motel
Stayed 1 night in Dec 2019
Response from Colette on 29 Dec 2019
Thank you for taking the time to leave your review.

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 3 nights in Dec 2019
Response from Colette on 12 Dec 2019
Thank you for taking the time to leave your review.

10/10 Excellent

Josie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super helpful and kind staff, helped us with a late check in and also when we locked ourselves out of the room at 3 am. Would definitely stay here again!
Stayed 1 night in Dec 2019
Response from Colette on 8 Dec 2019
Thank you very much for your review

8/10 Good

Verified traveller

Business traveller
Was really too tired, just wanted to sleep. Which I did quite well. Thank you
Stayed 1 night in Nov 2019
Response from Colette on 28 Nov 2019
Thank you for taking the time to leave your review.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
The electric wall heaters fan was so noise that we had to turn it off. Toilet kept running after we flushed it. As we were late discovering this was unable to tell staff that night and we left early in morning before staff were up.
Stayed 1 night in Oct 2019
Response from Colette on 16 Oct 2019
Thank you for taking the time to leave your review.

8/10 Good

James Patrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Colette on 16 Oct 2019
Thank you for taking the time to leave your review.

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from Colette on 21 Sep 2019
Thank you for taking the time to leave your review.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019
Response from Colette on 10 Sep 2019
Thank you for taking the time to leave your review.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Good for one night passing through. Old buildings and bathroom, very poor lighting in room and bathroom. Clean and bed comfortable.
Stayed 1 night in Sep 2019
Response from Colette on 10 Sep 2019
Thank you for taking the time to leave your guest review.

6/10 Okay

B

Travelled with partner
Room was clean and tidy, hotel is quiet . Carpets need to be cleaned and walls need a paint job, parking is limited.
Stayed 1 night in Aug 2019
Response from Colette on 3 Sep 2019
Thank you for taking the time to leave your review.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms
Stayed 1 night in Aug 2019
Response from Colette on 3 Sep 2019
Thank you for taking the time to leave your review.