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"This “spa” hotel has no right to be called that. The leisure facilities were disgusting. When I arrived I was met with an employee complaining that she wasn’t at work but had to clean up as it hadn’t been done. There were wires hanging out of walls, broken wood in the changing rooms, wet paint on walls and doors. Zero warning signs! Broken tiles everywhere and the swimming pool was mouldy and had broken tiles on the steps entering the pool and a hole next to the jacuzzi where someone could easily get a foot stuck. Steam room- gross! Sauna was dirty and broken, rotting wood with visible nails sticking up! Outside the hot tub was empty and not working. The list goes on and I don’t have enough room to write everything! The nappy bin was stinking and clearly wasn’t emptied regularly! The gym had new equipment but again, dusty and dirty. Absolutely shocking! I complained to the manager and she made excuses for everything! We told her it was dangerous to even open the facilities to the public! If this was being inspected it would have to be closed, I’m certain of it. We got shown to our room which was in the roof. There was an awful damp/mould patch above the bed on the sloping ceiling. Creepy pictures and rotting windows! This room should not even be used until the ceiling was fixed! We moved to a different room and had a neighbour with a barking dog! We have photos! This hotel needs to close or have a massive renovation. Awful and ruined our day and night!"

"Really nice hotel with ample parking and lovely staff. Manager was great too"

"Massive room & good check out time the next day"

"The food is great but very expensive, although Ballater is an expensive place to stay. Evening meal and bar lovely, breakfast amazing. Nice feel to the hotel, very traditional and cosy. We stayed in a standard room, which is basic. Mattress and pillows felt cheap, it overlooked properties but there was no net curtain to offer privacy, dusty, TV had no apps to log into, noise from downstairs clearly audible, door in the hallway made a creaking noise. We were pretty disappointed as the next level was almost double. "

"Very kind staff and smaller, clean rooms with very comfortable beds. "

"Did not use all the facilities but had a wonderful stay. Be great to have a similar hotel near Aviemore as that is where we spent most our time. Loved the spacious and very clean suite that we stayed in."

"The room was clean and well prepared. Good shower pressure & no mould in the shower tray. Staff were friendly and attentive. Breakfast was excellent. Overall good value for money and I would stay again."

"We really enjoyed our stay here and everything was as described. We received a friendly welcome upon arrival and were checked in quickly. Our room was spacious, warm, clean and comfortable. We had a drinknat the well stocked bar before dinner each night and retured for another after eating. The food was simply delicious at both breakfast and dinner with plenty of choices and special requirements catered for. We really hope to return for a further visit at some point."

"Staff are very friendly and helpful grest food clean and comfortable room Lack of electric car ponts working in this area ! "