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"The Hotel New Otani Osaka is a beautiful hotel that meets all definitions of a 5-star hotel. Upon arriving, a doorman opened our doors welcoming us warmly, helped take out the luggage, and smoothly handed our belongings to a bellman to be taken for check-in. We were sincerely greeted by multiple Otani employees, and you felt like they were waiting to assist you in meeting any request. This was all so nice that it had me checking my Hotel.com app to see if I book us into a $600+/night luxury hotel. Fortunately, it was a great deal for the next three nights and around $175/night for a room with a view of the castle. Check-in was easy and a bellhop brought our luggage up to our room and then showed us the amenities of our room. Spend that little extra money on a room that overlooks the park and the Osaka Castle. Stunning!!! Day or night, the view is gorgeous. Our room was very large with a refrig, safe, lots of closet room, and if you need to work or have guests before an event, definitely enough room and seating. The bathroom was big, a soak in the tub was perfect, and most important, it was sparkling clean like the rest of the room. Other important things: the area around the hotel is very safe, you have easy access to all the trains, there is always a taxi out front, and there are multiple very nice restaurants and boutiques within and nearby the hotel. The New Otani was a perfect last stay for our trip to Japan. Absolutely lovely."

"good"

"Rooms was on the larger side for Tokyo. Staff who checked us in said he'd upgraded us to a larger room. It was a corner room overlooking the street. Hotel is a bit weird location wise. The entrance is from the alley behind the street, and the lobby is on the second floor. So you check in on the second floor. Easy once you understand, confusing the first time. There is a drug store as well as a Lawson's on the first floor. Hotel is close to the train station, so easy to get around. Trains have tap in / tap out, so use a credit card / phone etc to tap into the station, use same card / device to tap out. Very convenient. Parking is a bit awkward. There is a huge underground parking just opposite the hotel in the street. But it is confusing to get into. Lots of one ways, and confusing to find the entrance. Once you find the car entrance, lots of parking. The human exit is right next to the hotel. Onsen was fine, though limited onsen amenities compared to other Onsens we have used."

"Our first room was awful and depressing with nowhere to put our clothes and luggage. But they moved us to a new room(for a fee which was justified) and it was wonderful. We even had two bathrooms! The area is so fun too! Would go back again. "

"The room attendants were friendly. The hotel was clean and conveniently located near all major places."

"The room was spacious, the staff were amazing and provided excellent service and all that for a very reasonable price. The accommodation was only a 20 minute walk from Osaka Station. I highly recommend and will stay here again on my next trip to Osaka. "

"Breakfast spread was great and they are delicious, the night time ramen is great too. Really enjoyed the stay especially the onsen. Walkable distance to subway and Dotonbori. "

"Nice hotel"

"Beautiful room and excellent service."