2/10 Sangat Buruk
Clint
Bepergian bersama teman
28 Jul 2025
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
We were not told they are under major renovations, parking garage was not available, had to pay for valet parking, our room was not available for check in, waited over an hour and our room was still not available, settled for a different room, restaurant in the hotel was way over priced for the quality of food, pool was misrepresented and couldnt even use it due to the hotel being at full capacity, the toilet looked like an after thought of placement with the handle being under the vanity, would only flush if you pulled up on the handle, bathroom door would not shut and would get wedged closed of you tried and was damaged, double bed room with only enough towels and wash clothes for one person, the tv remote was so worn out you could only change channels going down, went to check out and the valet service to get your car took over 30 minutes. What a disaster this hotel is. Will never use Sheraton again, dont go here. We could have recieved this kind of experience anywhere and with alot less money. Spent extra for parking, wasnt going to eat at the hotel so spent more waiting for our room and couldnt leave easily due to the valet service being over whelmed, people screaming in the hall way at 3am. We would have been better off sleeping in our car. You should be ashamed of yourselves. Dont go here
Clint
Menginap 1 malam pada bulan Juli 2025