4/10
I had booked and paid for 3 rooms for myself and my staff. The entire booking was on my name. At checkin they decided to assign each room to a guest name and forgot to tell me who was in which room.
Then the drama started when the room keys were frequently not working, but it was a mission to get a replacement key, as the guest names never matched what they had recorded on their system.
I tried to get them to amend the names to the actual guests, but it was not possible.
I think they have spent the entire budget to achieve 5 ⭐️ presentation in the lobby, but the rooms are a time warp, that I would probably rate as 2 ⭐️ at best.Bathrooms falling apart, taps leaking, and mould visible where someone has tried to silicone over it to cover it up.If you use the tired bathrobe or glasses in the room, housekeeping will take them away and not return them.There is no iron provided, so you have to visit a fire alarm store room on the 15th floor, where you will find an ironing board that’s stained and shredded. If your lucky, you may also find a steam iron, if a guest has not removed it.
This so called ironing room has no hanging facilities, incase you dare to iron more than one piece of clothing.
I asked the reception how they felt that it was reasonable to sell this hotel as a luxury business hotel, and the room conditions are so poor.Equally very very basic amenities and no iron. This just fell on deaf ears.
I needed to iron my clothes, but the iron was missing, reception didn’t care.
Mohammed
Menginap 4 malam pada bulan Juni 2025