Exterior
Check availability

Reviews of ibis Jakarta Senen

3.5 out of 5
ibis Jakarta Senen
Jl. Kramat Raya No 100, Jakarta

Reviews

7.8

Good

Rating 10 - Excellent. 14 out of 64 reviews" "
Rating 8 - Good. 30 out of 64 reviews" "
Rating 6 - Okay. 15 out of 64 reviews" "
Rating 4 - Poor. 4 out of 64 reviews" "
Rating 2 - Terrible. 1 out of 64 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

huiging mai

Stayed 4 nights in Feb 2023

10/10 Excellent

Bahruddin

Stayed 1 night in Jan 2022

10/10 Excellent

michael

Stayed 1 night in Jul 2020

10/10 Excellent

Elia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good job
Nice
Stayed 1 night in Jul 2020
Response from Hotel Management on 27 Jul 2020
Dear Ms. Elia, We very much appreciate your comments regarding your stay at the ibis Jakarta Senen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jamal Muhamad - General Manager

10/10 Excellent

Me, jakarta

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for facilities however found dirry in towel And need to ask amenities, should be put all amenities in the toilet so no need to ask
Stayed 1 night in Feb 2020
Response from Hotel Management on 27 Feb 2020
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Ibis Jakarta Senen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hendri Setiawan General Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Hendri SETIAWAN - General Manager on 15 Jan 2019
Dear CHARLOTTE, We very much appreciate your comments regarding your stay at the ibis Jakarta Senen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hendri Setiawan General Manager

8/10 Good

godfrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel good 3 star
The hotel is nice with friendly staff and comfortable room. The TV was turned down so low I couldn't hear it . I had to get someone to increase the volume. Breakfast was nice but i have had more variety in other hotels and for the price it was about right for the quality. Organising taxis was a bit haphazard with no bookings being made, just calling front porter staff. Overall a good experience though.
Stayed 2 nights in Dec 2018
Response from Hendri Setiawan - General Manager on 31 Dec 2018
Dear Mr. GODFERY, We very much appreciate your comments regarding your stay at the ibis Jakarta Senen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hendri Setiawan General Manager

6/10 Okay

RAJA AZMAN

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2018
Response from Hendri Setiawan - General Manager on 18 Dec 2018
Dear Mr.Raja Azman, We very much appreciate your comments regarding your stay at the ibis Jakarta Senen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hendri Setiawan General Manager

8/10 Good

yaw kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far from airport and taxi fare plus toll expensive
Not so good
Stayed 1 night in Sep 2018
Response from Hendri SETIAWAN - General Manager on 16 Oct 2018
Dear Mr.YAW KIM, Thank you for taking the time to tell us about your experience at the ibis Jakarta Senen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hendri SETIAWAN - General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to pasar senen station
Had to catch an early train so convenient for station staff friendly, clean rooms, WiFi worked well everything was good
Stayed 1 night in Sep 2018
Response from Firman Tamin - General Manager on 17 Sep 2018
Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Jakarta Senen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Firman Tamin General Manager

8/10 Good

Gunawan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Firman Tamin - General Manager on 17 Sep 2018
Dear Mr.Gunawan, We very much appreciate your comments regarding your stay at the ibis Jakarta Senen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Firman Tamin General Manager

4/10 Poor

Verified traveller

Disliked: Room comfort

6/10 Okay

yaw kim

Disliked: Property conditions & facilities
good
good
Stayed 1 night in Jan 2018

6/10 Okay

yaw kim

Disliked: Room comfort
good hotel,
Stayed 1 night in Jan 2018

4/10 Poor

yaw kim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok.
Stayed 1 night in Jan 2018

10/10 Excellent

Reyon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at a great price.
Great hotel. Awesome food. Awesome staff. Only problem is the area. Very sketchy but if you take a taxi you’ll be fine.
Stayed 2 nights in Jan 2018

8/10 Good

Tony , Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable stay
Pleasant stay and did meet my expectations The only thing i like to comment is personal taxis are avaiable on demand - the hotel staff will assist if need arise- but you have to ensure the taxis will use meters for fare or ensure that you have negotiate price with the taxi man I was overcharged by a Eagle taxi driver on the my way to airport as I assumed he will use the meter which he did not - he insists I agree to his fare during the journey which I have no choice since I need to catch my flight on time.
Stayed 2 nights in Dec 2017

8/10 Good

nick, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hitel but very bad depressive lication
I did not like tye lication at all. Cannot put one feet outside the door without to have a begger asking for money or try to cheat you with taxi or tuk tuk. But inside the hotel it is ok la. The prie is ok and it is clean and confortable. But no place to walk outside. Only way to go out is by taxi or car.
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness
View of window is good, but the window cannot be open; bed is a king, but cleanliness of sheet is worrisome.
Stayed 2 nights in Oct 2017

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Stayed 1 night in Oct 2017

8/10 Good

Ng

Liked: Cleanliness, staff & service
Response from General Manager on 4 Mar 2017
Dear Ng, Thank you for the good star rated. We hope to welcome you back to our hotel very soon. Sincerely, Edward SETIADY Cluster General Manager Ibis Jakarta Senen & Ibis Gading Serpong

8/10 Good

Ng

Liked: Cleanliness, staff & service, room comfort
Response from General Manager on 4 Mar 2017
Dear Ng, Thank you for the good star rated. We hope to welcome you back to our hotel very soon. Sincerely, Edward SETIADY Cluster General Manager Ibis Jakarta Senen & Ibis Gading Serpong

4/10 Poor

tor, was good in town

Liked: Cleanliness
clean hotel but terrible breakfast
th hotel was nice and clean. the room a bit small expecially the toilet. the breakfast was terrible. a lot of flies around and no much options. when i went for breakfast at 9 am all dishes were finished and none dare to replace . the only thing available was omelette but i had to wait 20 min because everyone is wating for omelette since no other options.
Response from General Manager on 6 Jan 2017
Dear tor, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Edward SETIADY Cluster General Manager Ibis Jakarta Senen & Ibis Gading Serpong

10/10 Excellent

Ishrat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and clean
Staying was good. Only point I can make the locality is a bit rundown. Breakfast was not good for all the days
Response from General Manager on 23 Dec 2016
Dear Valued Guest, Thank you for the review of our hotel! We hope to see you again very soon. Sincerely, Edward SETIADY Cluster General Manager Ibis Jakarta Senen & Ibis Gading Serpong

8/10 Good

Dion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice Hotel
Good Hotel but heavy trafic in the noon
Response from General Manager on 12 Nov 2016
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Edward SETIADY Cluster General Manager Ibis Jakarta Senen & Ibis Gading Serpong

8/10 Good

Jumahat

Love it.
Clean and affordable. I would definitely come back here again and book under hotels.com
Response from General Manager on 30 Sep 2016
Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Jakarta Senen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward SETIADY Cluster General Manager Ibis Jakarta Senen & Ibis Gading Serpong

8/10 Good

C S Tan, Singapore

Liked: Cleanliness, staff & service, room comfort
Great for the price
At the price of US$37 a night, this is more then a very good hotel. Staff, especially from Room Service, were very responsive and courteous. The included breakfast is satisfying too. The only minus point for me was the floor being uncarpeted but that's just me. The pacqet (?) floor may suit others preference.
Response from Bayu on 16 Jul 2016
Dear C S Tan, We very much appreciate your comments regarding your stay at the ibis Jakarta Senen. It is always a pleasure to receive corrective feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward SETIADY Cluster General Manager Ibis Jakarta Senen & Ibis Gading Serpong

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel stay for a short period
It is a short nice stay with reasonable price, but the areas lack of entertainment and activities. You will need to travel quite a distance to even the nearest mall or to purchase anything, food etc.
Response from Edward SETIADY on 16 Jul 2016
Dear Valued Guests, We very much appreciate your comments regarding your stay at the ibis Jakarta Senen. It is always a pleasure to receive corrective feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward SETIADY Cluster General Manager Ibis Jakarta Senen & Ibis Gading Serpong

8/10 Good

chieu minh, vietnam

Liked: Cleanliness, property conditions & facilities
ok enough
nice hotel but far from town, a bit noisy
Response from Edward SETIADY on 3 Oct 2015
Dear Valued Guest, Thank you for sharing your feedback with us. It was a pleasure to read that you enjoyed your stay at Ibis Jakarta Senen. We glad to be at your service as in ibis Jakarta Senen, we strives to give the best experience for our guest. Thanking you for your comments. We looked forward of welcoming you back in near future. With regards, Edward SETIADY General Manager

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
comfy budget hotel for short stay
the bed is the best of the room, which is a bit small. Clean but thw towel is reused for too long, thin and getting dark
Response from Edward SETIADY on 3 Oct 2015
Dear Valued Guest, Thank you for sharing your feedback with us, especially with our cleanliness. It was a pleasure to read that you enjoyed your stay at Ibis Jakarta Senen. We glad to be at your service as in ibis Jakarta Senen, we strives to give the best experience for our guest. Thanking you for your comments. We looked forward of welcoming you back in near future. With regards, Edward SETIADY General Manager

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Edward SETIADY on 7 Feb 2015
Dear Valued Guest, It’s a pleasure to read that you enjoyed your stay at Ibis Jakarta Senen, where we strives to give the better experience for our guest. Thank you for your gratifying comments and we looked forward in welcoming you back soon with regards, Edward SETIADY General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Good Hotel
The Hotel is clean but the front office staff still needs training.
Response from Edward SETIADY on 7 Feb 2015
Dear Valued Guest, Thank you for sharing your feedback with us and fellow Hotels.com readers. We are delighted to learn that you have enjoyed your stay. Your comments are extremely valuable to us and motivate us to continue, improve our services and our guest’s enjoyment. We look forward to welcome you back at ibis Jakarta Senen in the near future. Kind regards, Edward SETIADY General Manager

6/10 Okay

B, L

Liked: Cleanliness, property conditions & facilities
Nice hotel but location not ideal for tourist
Stayed here due to recommendations as it was suppose to be close to tourist destinations. Unfortunately Jakarta isn't really a place for tourist (more for business) and the immediate streets are very local/not much food/shopping. You will have to take a taxi to malls etc.
Response from Edward SETIADY on 30 May 2015
Dear Valued Guest, Warms greetings from ibis Jakarta Senen, Thank you for choosing Ibis Jakarta Senen and it always been our great pleasure to have you as our guest. On behalf of staff and management Ibis Jakarta Senen, we would like to express our gratitude for taking your time to share your experiences during stay. Your input and comments are precious for us, and your kind contribution will allow us to keep on upgrading our product and services. Customer’s satisfaction has always been the priority set for us. Thanking you & We look forward to welcome you back at Ibis Jakarta Senen.

6/10 Okay

ANDREW, Indonesia

Liked: Cleanliness
Good Hotel
Good hotel. However, I had few problems with internet connection. Everyday change password.
Response from Edward SETIADY on 27 Nov 2014
Dear Valued Guest, Warmest greetings from ibis Jakarta Senen, Thank you for choosing Ibis Jakarta Senen and it always been our great pleasure to have you as our guest. Appreciated for taking the time to tell us about your unpleasant experience at Ibis Jakarta Senen, please allow me to express my sincerest apologies. At Ibis, we strive to provide maximize service experience for every guest. To ensure guests safety, our system automatically create username and password for Wi-Fi. My apology if the automatic system was not meet your requirement. Thanking you for your kind input & we look forward of welcoming you back at our property in near future. With regards, Edward SETIADY General Manager

10/10 Excellent

susanna, calgary, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy hotel neat Gambir Station
A friend and I stayed here overnight after arriving late from an international flight. The hotel was modern, bright, and clean. Staff were extremely kind and helpful. Also, it was very convenient to be near the Gambir station for an early train!
Response from Edward SETIADY on 21 Feb 2015
Dear Valued guest, Warms greetings from ibis Jakarta Senen, Thank you for choosing Ibis Jakarta Senen and it always been our great pleasure to have you as our guest. On behalf of staff and management Ibis Jakarta Senen, we would like to express our gratitude for taking your time to share your experiences during stay. Your input and comments are precious for us, and your kind contribution will allow us to keep on upgrading our product and services. Customer’s satisfaction has always been the priority set for us. Thanking you & we look forward to welcome you back at Ibis Jakarata Senen. Sincerely, Edward SETIADY General Manager

8/10 Good

Arien, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Good services , good room even its very small, but oke for short stay..
Response from Edward SETIADY on 25 Oct 2014
Dear Valued guest Thank you for sharing your feedback with us and fellow Hotels.com readers It was a pleasure to read that you enjoyed your stay at Ibis Jakarta Senen. We glad to be at your service as in ibis Jakarta Senen, we strives to give the best experience for our guest. Thanking you for your comments. We look forward of welcoming you back in near future. With regards, Edward SETIADY General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
location could be better.Poor quality of construction.After rainfall water at the front window.Hotel newly opened!!
Response from Edward SETIADY on 25 Oct 2014
Dear Valued guest, Warms greetings from ibis Jakarta Senen, Thank you for choosing Ibis Jakarta Senen and it always been our great pleasure to have you as our guest. On behalf of staff and management Ibis Jakarta Senen, we would like to express our gratitude for taking your time to share your experiences during stay. Your input and comments are precious for us, and your kind contribution will allow us to keep on upgrading our product and services. Customer’s satisfaction has always been the priority set for us. Thanking you & we look forward to welcome you back at Ibis Jakarta Senen. Sincerely, Edward SETIADY General Manager

10/10 Excellent

Johannis

Travelled with partner
Vriendelijk personeel, ontbijt goed verzorgd en beleefd.
Stayed 3 nights in Oct 2023
Response from Jamal Muhamad General Manager on 22 Dec 2023
Dear Mr. Johanis ,Warm Greeting from Ibis Jakarta Senen.We very much appreciate your comments regarding your stay at the Ibis Jakarta Senen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agréable séjour et bon petit dejeuner
Même niveau qu'en Europe pour 3 fois moins cher et un bien meilleur petit déjeuner. Les chambres restent basiques. 10 mn à pied de la gare de Pasar Senen. Sinon pas grand chose d'autre dans quartier.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
床墊舒適，但衛浴清潔有待加強，早餐尚可，工作人員熱心，飯店位置離公車站走路尚需8分鐘，不算太近!
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2018
Response from Hendri Setiawan - General Manager on 18 Dec 2018
Dear valued guest, We very much appreciate your comments regarding your stay at the ibis Jakarta Senen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hendri Setiawan General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Istrht siang trganggu clening servis ketok2 pintu
Stayed 2 nights in Oct 2018

8/10 Good

WALDEMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dobry hotel.
Dobry hotel.
Stayed 1 night in Aug 2018
Response from Hendri SETIAWAN - General Manager on 16 Oct 2018
Dear Mr. WALDEMAR, We very much appreciate your comments regarding your stay at the ibis Jakarta Senen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hendri SETIAWAN - General Manager

10/10 Excellent

Ahmad, Jeddah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Firman Tamin - General Manager on 17 Sep 2018
Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Jakarta Senen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Firman Tamin General Manager

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

6/10 Okay

Henri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honorable. Rapport qualité prix médiocre. Buffet nul.

10/10 Excellent

Mohamed, Modena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bene
Stayed 3 nights in Dec 2017

10/10 Excellent

yujin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2017