Exterior

Reviews of SureStay Hotel by Best Western Jasper

2.5 out of 5
SureStay Hotel by Best Western Jasper
200 The Mall Way, Jasper, AL

Reviews

8.4

Very good

Rating 10 - Excellent. 194 out of 352 reviews" "
Rating 8 - Good. 86 out of 352 reviews" "
Rating 6 - Okay. 39 out of 352 reviews" "
Rating 4 - Poor. 13 out of 352 reviews" "
Rating 2 - Terrible. 20 out of 352 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Amanda

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
When checking in we were forced to pay a $100 deposit which we weren't told about prior. Then we received a king bed rather than the double we paid for..The rooms were clean and nice.though.
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Amanda, We apologize for any inconvenience you experienced during your stay. Please note that deposits are standard practice in the industry. We appreciate your positive feedback on the cleanliness and comfort of our rooms. If you have any further concerns, please reach out to our management team directly.

10/10 Excellent

Rick

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean & quite nice. The lady at the front desk was very friendly and helpful with things to do in the area. I would definitely stay here again 👍👍
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Rick,We are very stoked to hear that you had a pleasurable stay with us and enjoyed our spotless rooms and friendly service. Our team always aims to provide great recommendations for our guests. We look forward to welcoming you back on your next visit to the area!

10/10 Excellent

Elmer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Elmer,We're thrilled to hear you had a wonderful stay at our hotel! We look forward to welcoming you back soon for another fantastic experience.

10/10 Excellent

Cassidy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 4 May 2024
Hello Cassidy,We are delighted to hear that you enjoyed your stay with us! Your comfort is our top priority, and we look forward to welcoming you back soon for another fantastic experience.

10/10 Excellent

Denise

Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Denise,We are thrilled to hear you had an outstanding experience during your stay with us! We look forward to welcoming you back soon for another exceptional stay.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean with excellent staff
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
Hello Keith,We are thrilled to hear that you found our hotel clean and enjoyed the service from our staff. Your positive feedback is greatly appreciated and we hope to welcome you back again in the future.

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, just the basics, but clean, clean, safe, and comfortable bed!
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Sheila,We're delighted to hear you enjoyed your stay with us and found our accommodations clean, safe, and comfortable. Your satisfaction is our top priority, and we appreciate your positive feedback. If you have any future stays planned, we would love to welcome you back to our hotel.

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
Hello Debra,Thank you for sharing your feedback with us. We appreciate hearing about your experience and will address your concerns internally to enhance future stays. We strive to provide all our guests with a comfortable and enjoyable visit. Please feel free to reach out to our management team for further assistance and clarification on your concerns.

10/10 Excellent

Daryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Good place To stay.
Stayed 4 nights in Apr 2024
Response from Manager on 17 Apr 2024
Hello Daryn,We appreciate your kind feedback on our staff and location. Your satisfaction means the world to us. Thank you for choosing to stay with us, and we hope to welcome you back soon for another enjoyable visit.

10/10 Excellent

Famous

Liked: Cleanliness, staff & service, property conditions & facilities
Surprised by the low cost and cleanliness of this place. Nice reception staff. Nice flooring in room. No carpets. Clean towels and linens......nicer rooms than motels that charge twice as much. Well lit parking area. Down side.....no alarm clock. I like to wake up and see the time and go back to sleep.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Famous, We're delighted to hear you found our hotel clean and affordable, with a friendly reception staff. Our carpet-free rooms and well-lit parking area aim to provide a comfortable stay. Your feedback regarding the alarm clock is duly noted for future improvements. Your satisfaction is our top priority.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel twice in the same week due to changes in plans. Both times the staff were friendly and professional. The room was nice, the bed was comfortable, and the property was maintained and clean. I would recommend this location and I will be staying there when returning to Alabama.
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Mary,We are thrilled to hear about your positive experiences during your recent stays with us. It is fantastic to know that you found our staff friendly and professional, enjoyed our comfortable rooms, and appreciated our clean property. We look forward to welcoming you back on your future trips to Alabama.

6/10 Okay

Jessica

Travelled with family
Liked: Staff & service, amenities
While this property is pet friendly, there is no where to actually take your dog potty except a tiny piece of grass along the road near the entrance or walk across the street from the entrance to a grassy hill. The floor in our room was dirty, your feet stuck to the floor so we had to wear our flip flops if walking around. The lady at the front desk was really nice. Our beds had clean linens on them and the shower pressure was good. 3 stars over all.
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Hello Jessica, We appreciate your feedback regarding your recent stay with us. We are pleased to hear you found our staff friendly and enjoyed the cleanliness of the linens and good shower pressure. We value your input about the pet relief area and will consider your comments for future improvements. Thank you for sharing your experience with us and we hope to welcome you back in the future.

8/10 Good

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
SureStay in Jasper AL is a good value and has everything you need.
Stayed 5 nights in Mar 2024
Response from Manager on 17 Mar 2024
Hello Jerry,We appreciate your positive feedback about our hotel in Jasper AL. Our team strives to provide a valuable experience for all our guests. If you have any further comments or suggestions, please feel free to contact us directly.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All new totally redone much better since management has changed.
Stayed 1 night in Mar 2024
Response from Manager on 17 Mar 2024
Hello Amanda,We appreciate your feedback and are pleased to hear you noticed the recent improvements. Our team strives to make each guest's experience exceptional. Should you have any further comments or suggestions, please feel free to contact us directly.

10/10 Excellent

Wallace

Stayed 1 night in Feb 2024
Response from Manager on 16 Mar 2024
Hello Wallace,We are thrilled to hear that you had a wonderful experience during your stay with us! If you have any further comments or if there is anything else we can assist you with, please do not hesitate to contact us. We hope to welcome you back soon for another fantastic stay!

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and updated. Comfortable bed and pillows. Quiet. Nothing fancy but perfect for some sleep and a shower.
Stayed 1 night in Mar 2024
Response from Manager on 15 Mar 2024
Hello Amy,We are delighted to hear that you found our hotel clean, comfortable, and quiet for a good night's rest. We strive to provide a relaxing and enjoyable stay for all our guests. Your feedback is greatly appreciated, and we hope to welcome you back in the future.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints
Stayed 1 night in Feb 2024
Response from Manager on 3 Mar 2024
Hello Alex,We are delighted to hear that you had a pleasant stay with us. Should you have any feedback or suggestions for us in the future, please do not hesitate to reach out to our management team. Thank you for choosing our hotel, and we hope to welcome you back soon.

6/10 Okay

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room, looked fairly new, with a comfortable bed, TV. Shower water pressure was amazing with a nice rain shower head, and the water hot. Room was very clean. Sadly, the walls were very thin, and we could hear everything our neighbors were doing and saying. They stayed up watching TV which made it hard for us to sleep. I don't even think they had the TV on very loudly. There just wasn't anything to stop the noise. Limited breakfast, and no caffeinated tea at all. We ended up grabbing a cup of juice and had breakfast at a restaurant instead. The hotel was easy to reach from the highway but the neighborhood looked a little dodgy. Staff was very friendly!
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello Jennifer, We're delighted to hear that you enjoyed the comfort and cleanliness of our rooms during your stay. We're happy the shower pressure and amenities met your expectations. We appreciate your feedback regarding noise levels and breakfast offerings and will share your comments with our team for future improvements. Our team is glad you found the staff to be very friendly. Thank you for choosing to stay with us!

2/10 Terrible

Mary, Sacramento,

Liked: Staff & service
Disliked: Cleanliness
Horrible place to stay, especially with your family. Dirty microwave and dresser drawers, A/C is loud as hell, and the TV is old and tiny so don’t expect to watch much tv
Stayed 3 nights in Feb 2024
Response from Manager on 21 Feb 2024
Hello Mary, We appreciate your feedback and regret to hear about your experience. Your comments will be shared with our team for further review and improvement. Should you have any further concerns, please don't hesitate to reach out to our management team directly for assistance.

10/10 Excellent

Caroline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
My go to place to stay while going through Alabama. Beds are really comfortable, place is quiet and clean, and the rooms are nice sized, not crampy. It is well maintained.
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Hello Caroline,Thank you for your positive review! We're delighted to hear that you found our hotel comfortable, quiet, clean, and well-maintained. Providing a relaxing and enjoyable stay is our top priority. We appreciate your loyalty and hope to welcome you back on your next visit to Alabama.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 8 Feb 2024
Hello Janet,We are delighted to learn that you had such a amazing experience during your stay with us. We strive to provide exceptional service to all our guests and it is rewarding to receive such positive feedback. We hope to welcome you back in the future for another exceptional stay.

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 29 Jan 2024
Hello carlos,Thank you for choosing our hotel for your recent stay. We are thrilled to hear that you had a wonderful experience with us. We value your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Rosemarie

Liked: Cleanliness, staff & service
Very pleasant and comfortable
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello Rosemarie,Thank you for your feedback! We are delighted to hear that you had a pleasant and comfortable stay with us. We strive to provide exceptional experiences for all our guests. We hope to welcome you back in the future for another enjoyable stay.

2/10 Terrible

Freelin

Stayed 2 nights in Jan 2024
Response from Manager on 25 Jan 2024
Hello Freelin, We appreciate your recent stay at our hotel and apologize for any issues you may have experienced. We encourage you to reach out to us directly so that we can address any concerns you may have and improve our service. We value guest feedback and want to ensure your satisfaction. Please contact us at your earliest convenience.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello Richard,We are thrilled to hear that you had a fantastic experience during your stay at our hotel! It was our pleasure to ensure your satisfaction throughout your visit. We hope to welcome you back soon for another exceptional stay!

8/10 Good

Heath

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 13 Jan 2024
Hello Heath,Thank you for choosing our hotel for your stay! We hope you had a pleasant experience with us. If you have any specific feedback or suggestions, we encourage you to reach out to us directly so we can address any issues you may have encountered during your stay. We appreciate your support and look forward to welcoming you back in the near future.

10/10 Excellent

SAMUEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Manager on 10 Jan 2024
Hello SAMUEL,We appreciate your positive rating and are thrilled to hear that you had a great stay with us! If you have any further comments or suggestions from your time at the hotel, please don't hesitate to share them with us. We value your feedback and hope to welcome you back in the future.

10/10 Excellent

Terry, Hoover

Travelled with partner
Stayed one night. Nice place for the money
Stayed 1 night in Dec 2023
Response from Manager on 1 Feb 2024
Hello Terry,Thank you for choosing our hotel for your recent stay! We're glad to hear that you found our property to be a good value for your money. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

6/10 Okay

Katrina

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
In the room both Beds were very hard. Walls and furniture were very dusty, shower had hair and dirt on the walls.
Stayed 4 nights in Dec 2023
Response from Manager on 31 Dec 2023
Hello Katrina,We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will address your concerns with our housekeeping team to ensure this does not happen again in the future. Thank you for bringing this to our attention.

10/10 Excellent

Edgar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 30 Dec 2023
Hello Edgar,Thank you for choosing to stay with us at our hotel. We are delighted to hear that you had an excellent stay. If you have any additional feedback or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future for another wonderful stay.

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Manager on 9 Feb 2024
Hello Silvia,We're thrilled to hear that you had an amazing stay at our hotel! It's always a pleasure to know that our guests thoroughly enjoyed their experience with us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We can't wait to welcome you back soon!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 23 Dec 2023
Hello Pamela,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a wonderful experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice facility, will stay here again.
Stayed 1 night in Dec 2023
Response from Manager on 21 Dec 2023
Hello Becky,Thank you for your positive feedback on our facility. We appreciate your support and look forward to welcoming you back in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Dear Guest,We are thrilled to hear that you had an excellent experience during your stay! We strive to provide exceptional service and a comfortable environment for all our guests. If there is anything else we can do for you in the future, please do not hesitate to reach out to us. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on 6 Feb 2024
Hello Jeremiah,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Darrell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 11 Dec 2023
Hello Darrell, Thank you for choosing our hotel for your stay. We value your feedback and would like to hear more about your experience. Please reach out to us directly with any comments or concerns you may have had during your stay. We hope to welcome you back soon for an even better experience.

4/10 Poor

Donnie

Stayed 1 night in Nov 2023
Response from Manager on 15 Dec 2023
Hello Donnie, We apologize for any inconvenience you may have experienced during your stay. We kindly request that you reach out to our hotel directly so that we can address any concerns you may have. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

6/10 Okay

Kelley

Definately no frills
Stayed 2 nights in Nov 2023
Response from Manager on 21 Nov 2023
Hello Kelley, Thank you for sharing your feedback with us. We apologize if our hotel did not meet your expectations. Our focus is on providing clean and comfortable accommodations at an affordable price. We appreciate your comments and will use them to continually improve our services.

10/10 Excellent

Christel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistent Quality
This is a great hotel for business travelers. Clean, quiet, good location, excellent staff and breakfast starting at 6 am everyday. We have stayed here many times and we are never disappointed with our choice. Walking distance to 3 dinner options.
Stayed 2 nights in Nov 2023
Response from Manager on 18 Nov 2023
Hello Christel,Thank you for your fantastic review! We're thrilled to hear that you had a pleasant stay and found our hotel suitable for your business needs. Our team takes pride in providing cleanliness, a peaceful atmosphere, and excellent service. We're also glad to know that you enjoyed our early breakfast options and convenient location. We truly appreciate your loyalty and hope to welcome you back soon for another wonderful stay.

6/10 Okay

Clinton

Liked: Staff & service
Underwhelmed
The hotel/motel was centrally located but I was expecting a much more updated room. The floors being vinyl were great but the rest of the room was less than expected. The shower was older and there were damages to the room walls that should have been repaired. The room smelled of chemical from cleaning which is okay but was really strong. We did not take advantage of the breakfast because there was not coffee made. I will not choose this Sure Stay again.
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Hello Clinton, Thank you for choosing our hotel for your recent stay. We appreciate your valuable feedback regarding the room and facilities. We apologize for any inconvenience caused by the outdated features and the condition of the walls. Rest assured, we will address these concerns with our maintenance team for further improvements. We regret that the strong cleaning scent affected your experience, and we will look into this matter. We apologize for any inconvenience caused by the unavailable coffee during breakfast hours. We value your input and hope to have the opportunity to provide you with a more updated experience in the future.

4/10 Poor

Jackie

Travelled with pets, Travelled with partner
Disliked: Staff & service, amenities
Pet fees are inconsistent and not included when you book a “pet friendly” room. I had to pay $23.80 the first time and $47.60 the second time. Water heater was not working. Breakfast was mediocre at best. Will not be staying here again as the pet fee is a rip off.
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Hello Jackie, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding the inconsistent pet fees. We always strive to provide transparent information regarding additional charges, and we apologize if this was not accurately communicated. Your comments regarding the water heater and breakfast will be shared with our team for further review. We appreciate your valued feedback and hope to have the opportunity to serve you better in the future.

8/10 Good

Freddie

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay!
Stayed 1 night in Nov 2023
Response from Manager on 12 Nov 2023
Hello Freddie,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you enjoyed your time with us. We strive to provide a comfortable and memorable experience for all our guests. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Sheila

Travelled with group
Liked: Cleanliness, staff & service
Very nice but no hot water!
Stayed 2 nights in Nov 2023
Response from Manager on 9 Nov 2023
Hello Sheila,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding the hot water during your stay. Our team will promptly investigate the matter to ensure it is addressed and resolved accordingly. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for an improved stay.

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Very surprised!! Sure Stay made my stay GREAT!
Stayed 1 night in Nov 2023
Response from Manager on 8 Nov 2023
Hello Debra,Thank you for choosing Sure Stay! We're delighted to hear that we exceeded your expectations and made your stay a great one. It was our pleasure to be of service to you and we hope to have the opportunity to welcome you back in the future.

8/10 Good

Debra

Stayed 1 night in Nov 2023
Response from Manager on 25 Nov 2023
Hello Debra,Thank you for choosing our hotel for your stay. We're glad to hear that you enjoyed your time with us. If you have any further feedback or suggestions, please feel free to reach out to us. We appreciate your support and hope to welcome you back soon.

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 4 Nov 2023
Hello Marsha,Thank you for taking the time to share your experience with us. We appreciate your high rating and are delighted to hear that you had such a fantastic stay. We strive to provide exceptional service to all of our guests and we're thrilled that we exceeded your expectations. If you have any more feedback or need assistance in the future, please feel free to reach out to us.

6/10 Okay

Jacob

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Manager on 2 Nov 2023
Hello Jacob,Thank you for taking the time to share your exceptional rating! We're thrilled to know that you had a truly outstanding experience at our hotel. It's always rewarding to receive positive feedback and to know that we met and exceeded your expectations. We look forward to welcoming you back for another amazing stay in the future.

6/10 Okay

FRANK

Stayed 1 night in Oct 2023
Response from Manager on 19 Nov 2023
Hello FRANK,Thank you for taking the time to leave a review of your recent stay. We appreciate your feedback and apologize for any issues you experienced. We take our guests' comfort seriously and have addressed your concerns with our team to ensure a better experience for future guests. If there is anything else we can assist you with, please don't hesitate to reach out to our management directly.

10/10 Excellent

Shawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on 28 Oct 2023
Hello Shawn,Thank you so much for your exceptional rating! We are thrilled to hear that you had such a wonderful experience at our hotel. We look forward to welcoming you back in the future.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, property conditions & facilities
Good service
Stayed 1 night in Oct 2023
Response from Manager on 31 Oct 2023
Hello David,Thank you for sharing your feedback about the service at our hotel. We strive to provide excellent service to all our guests, and we're delighted to hear that we met your expectations. It was our pleasure to have you as our guest, and we hope to welcome you back in the future for another enjoyable stay.