Hotel Shangri-La Hotels and Resorts di Jawa

"My check-in experience was not very pleasant. No one offered assistance with my luggage until I specifically asked, and the check-in counter was quite disappointing—there was only one staff member on duty, which resulted in a long wait. Additionally, the room was not ready upon arrival. On a positive note, I appreciated the room upgrade—it was a nice touch. The room itself was comfortable and well-appointed, although it could benefit from better soundproofing as street noise was quite noticeable. The corridor lighting, however, was quite poor. Breakfast was enjoyable with a good selection, but the area became very crowded. While there were many waitresses, they did not come across as particularly friendly—there was a noticeable lack of warmth such as smiles or simple gestures like saying thank you. Check-out was quick, which I appreciated, but again there was no assistance offered with luggage to the car. Overall, I had high expectations, but unfortunately, I left feeling somewhat disappointed with the level of service. Perhaps I am being a bit critical, but I have had more satisfying experiences at other hotels. That said, the location is definitely a strong advantage, with convenient access to a mall and public transportation. One additional note—the pool is not very child-friendly."

"All good! Staff is friendly and helpful.. facility is good. I would highlight the services was the best! "

"Good service All staff are friendly and helpful, from security, front office, housekeeping etc Special thanks for Pak Dwi Fendy, who always help all the customers Breakfast always change the menu everyday and they have new noodle station Taste very delicious will come back and stay in this hotel "