Search Hotels Near Jefferson Pointe, Fort Wayne

"I hope to forget about this place forever. The staff has ruined my stay by making a mistake in my reservation and ruining my son’s graduation day for me, the room service doesn’t not care about Do not disturb signs and ruined a very important work meeting for me by literally breaking into my room. I will skip mentioning breakfast, amenities and other minor things. Associating itself with Hilton is a misleading claim."

"The hotel needs to be cleaned better"

"The air-conditioning did not work. The unit was dirty and smelled of smoke even though it was a non smoking unit. The toilet seat was broken and held on with only one bolt. There were no glasses provided in in the room. They did not have a replacement room. We were forced to find a different hotel. Told us we could only get back our deposit. The agent was rude considering the service."

"Enjoyed the layout of my room, everything was very clean, including the common spaces. Will definitely stay again when I’m back in Fort Wayne"

"I am extremely disappointed with how management handled a simple billing error during our Mother's Day weekend trip to Fort Wayne. Due to a geographic mix-up, I accidentally double-booked and ended up staying at a different Best Western property in Fort Wayne for my May 8-10 trip. I believed I had cancelled this hotel through Expedia well in advance of my trip. At 5:32AM on May 10th, I contacted this hotel's front desk immediately upon noticing the issue. I had not received a call from this location. The staff was initially helpful, confirming they would cancel the reservation and have the manager call me to process the refund. The young lady I spoke to told me she was able to cancel and their manager would reach out to me to confirm the details of the cancellation. Because I booked via Expedia, Expedia even sent the hotel a formal waiver so the property wouldn't lose any commission fees for authorizing the cancellation. Despite the hotel having this waiver, being the merchant of record (they charged my card directly), and having the full ability to reverse the transaction, the manager completely ghosted me. They never provided the promised call-back and ignored the waiver. It is incredibly bad business to pocket the money for an unused, formally cancelled room when an honest mistake was made—especially when they had the green light from the booking platform to make it right. Read other more reviews for further evidence. If you are looking for a hotel with accountable managem"

"Clean, smelled amazing"

"Clean rooms, friendly staff and breakfast was good, hot and plenty available. Could use more variety for breakfast. "

"Every thing was good."

"The breakfast was great. The staff were helpful and friendly. The location was very close to restaurants."