2/10 Sangat Buruk
Lucia
9 Mar 2026
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Absolutely disgusting experience. When we first pulled up to the hotel, I genuinely thought it was closed because the lobby was covered in dust and dirt and looked completely neglected. Unfortunately, that was only the beginning.
We checked in quickly because we were heading to a wrestling championship and didn’t have time to really inspect the room. When we came back later and looked around, the room was absolutely filthy. The floors and walls were dirty and looked like they hadn’t been properly cleaned in a long time. To make matters worse, we found two live roaches in the room. At that point, we immediately packed up and left.
I went straight to the front desk to check out and request a refund. The attendant, Dwayne, told me I had to contact Expedia. Expedia then made several attempts to reach the hotel for approval of the refund, but the hotel never responded to their calls or emails.
It’s beyond unacceptable for a hotel to rent rooms that are this dirty and infested with roaches, and even worse that they refused to respond or take responsibility afterward. I am absolutely disgusted by this experience and the lack of accountability.
Do yourself a favor and stay somewhere else. No guest should have to deal with this.
Lucia
Menginap 2 malam pada bulan Februari 2026