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Both room keys stopped working after the office had closed for the evening. We were unable to leave without someone remaining in the room or leaving the room unlocked.
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
My room smelled so bad but they said they had no other rooms available so I went out and bought Lysol. Water in shower did not work, no ice machine and the $50 pet deposit that was supposed to be refunded they refused to do! $60 therefore for my little dog! STAY AWAY!!!
Sheryl
Stayed 1 night in Apr 2024
Response from Jamie P on 6 May 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
4/10 Poor
John
30 Apr 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
There was a blind but no curtains. Too much light coming in from yard light
John
Stayed 1 night in Apr 2024
Response from Jamie P on 6 May 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
It was very noisy and it was dirty. The guy working front desk was rude to us and talking bad about other employees there.
Ashley
Stayed 1 night in Apr 2024
Response from Jamie P on 30 Apr 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Very nice clean room and friendly staff. Nice having a full size refrigerator and site was very quiet. Lots of places to eat and shop in the area.
Richard
Stayed 3 nights in Apr 2024
Response from Jamie P on 30 Apr 2024
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.
We arrived 1.5 hrs after check in and was told we had to wait another hour cause the room wasn’t ready. Front desk Staff was not Friendly and was very courteous, consider the situation I would expect an apology at the least. Room was noisey and not vetry clean.
Michael
Stayed 1 night in Apr 2024
Response from Jamie P on 16 Apr 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.
2/10 Terrible
Charles
Business traveller, Travelled with pets, Travelled with partner
Advertised as $10 pet fee plus $50 deposit
Charged $63 NON-REFUNDABLE pet deposit at check in. Check in associate was RUDE!! Whole facility stank of marijuana. Guest wandering up and down halls all night. Office was locked up at 7 am with no one on duty to perform check.out. Avoid this place..
Charles
Stayed 1 night in Mar 2024
Response from Jamie P on 31 Mar 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
I didn't like the fact that there was no ice machine, and it was unsafe when the day clerk have my husband a room key without asking fit ID nor was in writing my husband name i felt this could have been handled very differently and they are lucky that my husband and i get along could you imagine the lawsuit my kids could've filed if i were assaulted by my husband the pertain they have access to my room without my permission..i feel some training should be given to all staff members
before someone is hurt or worse yet killed by the incompetency of the staff ithelawsuit
linda
Stayed 1 night in Mar 2024
Response from Jamie P on 31 Mar 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
2/10 Terrible
Zach
16 Mar 2024
Disliked: Cleanliness
Zach
Stayed 1 night in Mar 2024
Response from Jamie P on 21 Mar 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
I like it so far I'm just staying here until I find out an apartment hopefully they can give me good rates that I can afford
Nathan
Stayed 8 nights in Feb 2024
Response from Jamie P on 4 Mar 2024
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.
6/10 Okay
Veronica
22 Jan 2024
Veronica
Stayed 12 nights in Jan 2024
Response from Jamie P on 23 Jan 2024
Thank you for taking the time to write a review of your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.
We cancelled our stay. The desk assistant was rude and grumpy. And wasn’t aware of a deposit for our pet as well another fee for just for the stay for our pet. We are out the money but wouldn’t book a stay at that hotel!
Sarah
Stayed 1 night in Dec 2023
Response from Jamie P on 4 Jan 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
2/10 Terrible
Verified traveller
Business traveller
14 Dec 2023
Disliked: Property conditions & facilities
Avoid this place!
The front desk agent was very nice during check in. And that’s the nicest thing I have to say.
No lights in the room worked except the bathroom light. Missing floor tiles in the bathroom, super uncomfortable bed. Highway noise so loud you can’t sleep, whole place smells like weed, booked for several nights but only stayed one night.
Avoid this place at all costs. You will regret staying here!
Verified traveller
Stayed 2 nights in Dec 2023
Response from Jamie P on 26 Dec 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.
I was excited for a weekend alone. checked in & saw how dirty the place was but looked past it. as soon as i got to the room i saw a cockroach. disgusting. then i was so uncomfortable with the staff. walking down the hall a worker literally screamed god damn at me and chased after me. how terrifying. will never go back and make sure everyone knows!
Paige
Stayed 2 nights in Dec 2023
Response from Jamie P on 11 Dec 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
This facility is one of the worst ever. The overpowering smell if disinfectant is nauseating. It was very noisy. the handle fell off of the shower and we ha no lights in the morning. The place is a total disgusting dump!
Kristina
Stayed 1 night in Nov 2023
Response from Jamie P on 16 Nov 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
6/10 Okay
Catherine
Travelled with family
29 Oct 2023
Liked: Cleanliness, staff & service
the beds are cheaply made and our refrigerator was broken but it was clean and easy access to liberty.
Catherine
Stayed 2 nights in Oct 2023
Response from Jamie P on 30 Oct 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.
The place smelled like Marijuana and was in poor repair. Our room was dirty, had a hole in the bathroom door, missing locks, melted toilet seat, dirty floors, and super loud. We had a 3 night stay and only stayed 1 night because of what a dump it was. We didn't sleep a lick the night we stayed there and neither did the dog.
Jessica
Stayed 3 nights in Oct 2023
Response from Jamie P on 24 Oct 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
2/10 Terrible
Quinton
Business traveller
22 Oct 2023
Stains on the walls. Smelt like mildew and blankets were bleach stained and smelt musty.
Quinton
Stayed 1 night in Oct 2023
Response from Jamie P on 23 Oct 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
6/10 Okay
Adrianna
22 Oct 2023
Liked: Staff & service
Elevator had candy wrapper and paper on the floor. No instructions in the room on how to work the TV. Would not recommend.
Adrianna
Stayed 1 night in Oct 2023
Response from Jamie P on 23 Oct 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
6/10 Okay
Rebecca
16 Oct 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bedsprings stick in your back and your head. The pillow is so flat even when you fold it in half it’s may be an inch thick. Besides that, the stay was perfectly fine.
Rebecca
Stayed 3 nights in Oct 2023
Response from Jamie P on 16 Oct 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Enjoy the rest and safe place clean light up parking lots check in was quick help full service
Charles
Stayed 1 night in Oct 2023
Response from Jamie P on 13 Oct 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.
10/10 Excellent
Stephen
9 Oct 2023
Stephen
Stayed 2 nights in Oct 2023
Response from Jamie P on 30 Oct 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.
The guy at the front desk was rude and short. I reserved a queen single bed and got a twin single bed. The hotel has broken down cars with shattered glass sitting in parking lot. Walls have smears of who knows what. Elevator is disgusting. Entire hotel smells of marijauna. Very outdated. There was hair all over the toilet and bathtub. Food from previous people in the refrigerator. Do not stay here!!!!!!
DUSTIN
Stayed 2 nights in Sep 2023
Response from Jamie P on 13 Oct 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
If I could give 0 stars I would. I am not sure but I feel like they tried to scam me. When I was checking in, the guy at the front said Expedia's card was declined sand I had to talk with them. I have traveled with Expedia for awhile now and have never had this issue. Before I got an Expedia representative to call the hotel, the guy checking me in asked if I had a different card I could pay with and I advised him I'm not paying twice as the charge already went through on my credit card. Got someone from Expedia to call and the hotel staff was super rude to him and immediately told him I was already checked in but literally 2 mins prior he was telling me it was denied. When I finally got checked in, they gave me a room that already had someone in it. I walked right in and someone was already asleep in the bed. Had to go back down to inform them and the 2 staff members made inappropriate comments about me having bad luck. In short, don't stay here. Complete nightmare!
Rachael
Stayed 1 night in Sep 2023
Response from Jamie P on 6 Oct 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.
Not pleased. My shower needed repair. Bathroom door damaged and did not close properly. When I checked in there was a water on the floor coming down from the AC.
The room needed painting.
The property and even the elevator smelled bad.
Syed
Stayed 1 night in Sep 2023
Response from Jamie P on 25 Sep 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
6/10 Okay
Randy
Travelled with family and small children
17 Sep 2023
Had two electric stove burners. Kids running all over, playing on the elevator.
Randy
Stayed 7 nights in Sep 2023
Response from Jamie P on 18 Sep 2023
Thank you for taking the time to write a review of your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
The outside was nice. The room was a disappointment. The pillows had stains. The bathroom door lower hinge came out of the wall. Unable to close bathroom door. No ice machine. Would not recommend anyone to stay there.
Beverlee
Stayed 1 night in Sep 2023
Response from Jamie P on 30 Oct 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.
Bathroom was gross. Floor rotten by toilet. Tiles were loose. Bed was terrible. 3rd floor smelled of rotten seafood and weed. Checked out immediately and was refused a refund. Was in room for 5 minutes before going to microtel.
Kory
Stayed 9 nights in Aug 2023
Response from Jamie P on 31 Aug 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
4/10 Poor
Judith
25 Aug 2023
Judith
Stayed 1 night in Aug 2023
Response from Jamie P on 14 Sep 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
2/10 Terrible
Melissa, Kansas City
21 Aug 2023
Melissa
Stayed 4 nights in Aug 2023
Response from Jamie P on 14 Sep 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
6/10 Okay
Lynn
1 Aug 2023
Disliked: Property conditions & facilities
water pressure on shower very poor. No stopper in sink.
Lynn
Stayed 3 nights in Jul 2023
Response from Jamie P on 4 Aug 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.
2/10 Terrible
Earl
19 Jul 2023
Earl
Stayed 1 night in Jul 2023
Response from Jamie P on 8 Aug 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
10/10 Excellent
adrian
9 Jul 2023
adrian
Stayed 1 night in Jul 2023
Response from Jamie P on 20 Jul 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.
The floor was sticky, the room was super small with a twin bed with a single sheet and paper thin blanket. The interior of the facility was dirty and aged.
Larry
Stayed 2 nights in Jun 2023
Response from Jamie P on 23 Jun 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
2/10 Terrible
Jennifer
Travelled with pets
20 Jun 2023
Disliked: Staff & service
Wasn’t able to stay because I had a cat which was in a kennel. I had a liter box. The man was grumpy and said under no circumstances was a cat able to stay. Our reservation was not in their system. I will not book there again. I have requested a refund but have not received it.
Jennifer
Stayed 1 night in Jun 2023
Response from Jamie P on 21 Jun 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Property was dirty the staff was unprofessional, and it was loud and noisy. The towels were dirty, half of the laundry room was out of order.
Donald
Stayed 1 night in Jun 2023
Response from Jamie P on 12 Jun 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
2/10 Terrible
Tony
11 Jun 2023
Tony
Stayed 1 night in Jun 2023
Response from Jamie P on 2 Jul 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
4/10 Poor
Mohamed
2 Jun 2023
Mohamed
Stayed 2 nights in May 2023
Response from Jamie P on 23 Jun 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
It was awful, we were supposed to stay 3 nights and after I walked into the place and it smelled horrible, it was a mix between smoke and weed and just had a dirty atmosphere, people were standing around drunk and didn’t feel safe or comfortable at all, the room tv wouldn’t turn on, the bed was the most uncomfortable bed I had ever slept in and stains all over the walls.. I do not recommend this place to anybody.
Verified traveller
Stayed 3 nights in May 2023
Response from Jamie P on 2 Jun 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
My friend and I had reservations. When we arrived after the check in time, one room was ready and one was not. One room the door was hard to push open and the refrigerator made a horrible loud noise. The other room had a very bad odor. The security lock on the inside was broken. Even though there was a cooktop, full size refrigerator in each room there were no cups or dishes to use. We were unable to stay and the staff cheerfully refunded our money. The hotel was booked solid so there were no other rooms available. Will not be back there again.
Brenda
Stayed 1 night in May 2023
Response from Jamie P on 2 Jun 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.