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Reviews of Caribbea Bay Resort

3 out of 5
Caribbea Bay Resort
425 Impala Drive, Kariba

Reviews

7.4

Good

Rating 10 - Excellent. 3 out of 22 reviews" "
Rating 8 - Good. 11 out of 22 reviews" "
Rating 6 - Okay. 6 out of 22 reviews" "
Rating 4 - Poor. 1 out of 22 reviews" "
Rating 2 - Terrible. 1 out of 22 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Audrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything except for the fact that the menu does not give many options.
Stayed 3 nights in Dec 2023

10/10 Excellent

Priscilla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Leona

Stayed 3 nights in Nov 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

6/10 Okay

Trudy

Travelled with family, Travelled with group
Liked: Staff & service
Staff are very friendly and helpful. Rooms are spacious and have air conditioning that works. A Fridge in the room was quite handy. Lovely shower cubicles. Mosquito repellant spray in the restaurant for dinners was exceptional. Food was a hit and miss and also expensive for the quality. Disappointed with bath towels in the room, stained, old and, unpleasant. A good clear out of these is required by the Housekeeping team.
Stayed 3 nights in Feb 2023
Response from Chido on 21 Mar 2023
Thank you so much Trudy for your feedback, I am glad that you enjoyed your stay with us. My apologies our restaurant and bathroom experience did not meet your expectations, we will work on these areas so that the next time you come you will have a much more enjoyable stay. Thank you for staying with us and we look forward to hosting you soon.

6/10 Okay

Dinesh

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff were very helpful and accommodating but overall there needs to be a big change as it felt like a motel to me and not a resort as the name suggests.

6/10 Okay

Clive

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2022

8/10 Good

Webster

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2022

8/10 Good

Alois

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to the Lake with a very good view
Stayed 2 nights in Apr 2022
Response from Melissa on 12 May 2022
Dear Alois Thank you very much for the wonderful review of our property, we truly appreciate the positive feedback. We look forward to hosting you again.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great location
A great location. With a few simple improvememts it could be a very special hotel. Information lacking at check in about meal times, etc. A map would have been useful forvsuch a large complex. Frustrating to find pools locked and toilets out if order. Food good but service a liitle slow. Staff friendly and helpful but lacking direction.
Stayed 2 nights in Mar 2022
Response from Melissa on 27 Mar 2022
Dear David Thank you so much for the feedback. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. Thank you for raising a critical area of concern. We sincerely apologize for failing to provide adequate information and any inconveniences we caused you. We have put measures in place to rectify the issue you raised and will ensure our services meet your expectations. We hope to see you at Caribbea Bay Resort again soon! Kind regards,

10/10 Excellent

Devaris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Caribbea bay: A place to relax with family
What a beautiful place to stay!.I will definitely come back again.The staff was so freindly and professional.
Stayed 4 nights in Dec 2021
Response from Melnisha on 27 Dec 2021
Good day Mr Gatsi Thank you for staying with us at Caribbea Bay Resort. We trust you travelled safely back home. We appreciate the positive feedback and hope to host you soon at Caribbea Bay Resort. Kind regards

8/10 Good

Brian

Liked: Cleanliness, staff & service, room comfort
Had issues at check in, hotel struggled to find the booking and payment confirmation. Issues with your systems coordinating? Other issue, only serving instant coffee is a no no! 🙈
Stayed 1 night in May 2019

8/10 Good

Juha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

6/10 Okay

Girmay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
My two cents
Unhappy when the hotel brought in a very noisy dozor to pave the water front at a time the hotel was full and guests were at the restaurant for breakfast/lunch. Very inconsiderate and disrespectful to guests. I was not impressed at the lack of variety and choice at the restaurant. This being an Easter weekend the hotel didn't prepare any special menu or event. Seems the resort was under managed or has no business creativity for special occasions. There are too many men (old) serving at the restaurant and service is extremely slow and ineffective. The young girls seem to get frustrated at the lack of leadership and efficiency. However, I was pleased at the friendly service by the receptionists and housekeeping staff.
Stayed 2 nights in Apr 2019

6/10 Okay

Stephen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad experience saved by management
Having stayed at Caribbea Bay 30 years ago I had very high expectations and should not have been disappointed when the hotel did not live up to my expectations as it is now 30 years older, with little maintenance undertaken. We were booked into a standard room and were dismayed to find the curtains hanging haphazardly, bath and bathroom walls covered in mildew and roofs on the adjoining units missing and our view obscured by a run down block with stains and leaking gutters. Walking through the hotel we noticed that most of the building were in a similar state of disrepair, the second pool was not working and the "beach"had been washed away. We did not wish to raise these issues, but after persistence by Maureen (F & B Manageress) we discussed the matter with the GM - Amanda Matema - and what a fantastic lady. She conceded the hotel's weaknesses and confirmed that they were busy with upgrades, were repairing the pool and the beach had been washed away 3 days previously in a serious storm. Whilst she could not refund any monies, she did arrange for an upgrade to a Villa and what a difference and this saved our holiday as the room was spacious, well maintained and had a fantastic view. I highly rate the professionalism of the staff but would not recommend the standard rooms until the renovations and upgrades are complete.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although renovations were being carried out at the hotel (which we didn't know until we arrived) there was very minimal noise and staff were very helpful

6/10 Okay

Tich, Harare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for a short break
Very hot area, but the pool and the water slide make it an enjoyable experience. It would have been better if they opened up the second pool (to reduce the number of people in the one pool). The staff is great and very accommodating, with the restaurant offering a really great selection of food. My wife and I spend 4 nights there and we enjoyed it. It was a very relaxing experience which would recommend to anyone looking for a break from the usual.

8/10 Good

Room 9, Harare

Liked: Staff & service
The best view but the hotel needs tlc and good management all round

4/10 Poor

Grant Roest, Pretoria

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Shocking food
I think that the overall stay was fine but not a place that we would like to spend more than 1 night at the food and drinks were very over priced and it was a battle to get hot water in the rooms, the staff was very friendly and helpful.

8/10 Good

Harold Wilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't imagine anything better in Victoria Falls
The room was good. The service great. The setting ideal. Made our stay in Vic falls all the better. Can really recommend the place

8/10 Good

Andreas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Digital Marketing and Innovation Manager on 3 Aug 2023
Thank you for your rating. Your feedback is very valuable to us and we appreciate your support. We hope to see you again soon and we look forward to serving you in the future.

10/10 Excellent

Dominique, French

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bel hôtel au bord du lac Kariba
D’architecture exotique, très bel hôtel en bordure de lac, cadre magnifique : c’est superbe. Le personnel est très aimable, disponible et de service. Le petit déjeuner est moyen et les repas à la carte sont correctes pour 40 USD. Dans l’hôtel, une agence tour operator très bien avec 2 heures dans le bush pour voir les gros animaux d’Afrique de près pour 45 USD par personne : à faire absolument et cette agence propose aussi un transport par taxi à 250 USD entre Kariba et Harare. Voir également le petit marché artisanal typique sur la plage de l’hôtel. En résumé, c’est un Hôtel que je recommande.