3 outdoor pools, pool loungers
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Reviews of Centara Kata Resort Phuket

4 out of 5
Centara Kata Resort Phuket
54 Ked Kwan Road, Muang, Karon, Phuket

Reviews

8.4

Very good

Rating 10 - Excellent. 76 out of 213 reviews" "
Rating 8 - Good. 98 out of 213 reviews" "
Rating 6 - Okay. 29 out of 213 reviews" "
Rating 4 - Poor. 7 out of 213 reviews" "
Rating 2 - Terrible. 3 out of 213 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Iouri, Staten Island

Liked: Staff & service
Stayed 5 nights in Dec 2023
Response from The Management. on 28 Apr 2024
Dear Louri, Thank you for staying with us recently and for taking the time to share your comments. I have taken note of your feedbacks and passed this on to our team for the immediate actions to ensure the pleasant stay for our guests. Thank you once again for staying with us. We anticipate delivering another holiday that is equally memorable for you in the nearly future. Sincerely yours, The Management.

10/10 Excellent

Jenisa

Stayed 10 nights in Apr 2024
Response from The Management on 7 May 2024
Dear Jenisa, Thank you for being with us recently and for taking your time sharing this excellent review. Your feedback is vital in helping us to make improvements so that we can meet future expectations. We very much hope to welcome you back when your next holiday in Phuket. Sincerely yours,

8/10 Good

Ahmad Shafneezal, Petaling Jaya

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Management on 17 Apr 2024
Dear Ahmad, Thank you for being with us recently and for taking your time sharing this excellent review. Your feedback is vital in helping us to make improvements so that we can meet future expectations. We very much hope to welcome you back when your next holiday in Phuket. Sincerely yours, The Management

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from The Management on 15 Feb 2024
Dear Peter, Thank you very much for your candid review of your recent stay at our hotel. We all pleased to know that you have overall enjoyed your visit, your feedback is extremely valuable to us. Look forward to welcoming you and your family back again in the near future. Best Regards, The Management

6/10 Okay

Michele

Stayed 1 night in Feb 2024
Response from The Management on 12 Feb 2024
Dear Michele, Thank you for being with us recently and for taking your time sharing your excellent review here. We were pleased to read you enjoyed your stay. We very much hope to welcome you back when you are next in Phuket. Sincerely yours,

8/10 Good

Gayle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very nice. Rooms were spacious and beds were comfortable. We had a garden view suite and were able to walk right out to the pool. Staff at reception were good and maintenance staff fixed our hall light which wasn't working when we checked in due to electrical issues. Our only issue was the housekeeping staff which gave inconsistent service. One day they didn't come at all and we had to phone the front desk at 5:00 and ask if we could get more water as the hotel supplies 2 bottles per day. Also towels were sometimes stained which didn't mean they weren't clean but still for an upscale place this should not happen. Pool towels were often stained as well.
Stayed 7 nights in Jan 2024
Response from The Management on 22 Jan 2024
Dear Gayle,Thank you for staying with us recently and for taking the time to share your comments. I have taken note of your feedbacks and passed this on to our team for the immediate actions to ensure the pleasant stay for our guests. Thank you once again for staying with us. We anticipate delivering another holiday that is equally memorable for you in the nearly future. Warmest regards, The Management

10/10 Excellent

Akash

Stayed 2 nights in Dec 2023
Response from The Management on 17 Jan 2024
Dear Akas,Thank you for being with us recently and for taking your time sharing your excellent review here. We were pleased to read you enjoyed your stay. Look forward to welcome you back when you are next in Phuket. Sincerely yours, The Management

10/10 Excellent

Verified traveller

Travelled with family
Great pools
Stayed for 9 nights with our children aged 6 and 9. They loved the swimming pools which were well maintained. The staff were all very helpful and friendly. The breakfast was very good, catering for a wide range of nationalities. Our room was cleaned to a high standard every day.
Stayed 9 nights in Jan 2024
Response from The Management on 13 Jan 2024
Thank you for being with us recently and for taking your time sharing your excellent review here. We were pleased to read you enjoyed your stay. Look forward to welcome you back when you are next in Phuket. Sincerely yours, The Management

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kata paradiso
Very good location and relaxing area to stay. Pool is good 👍 and there is a gym. Its a 10 min walk to beautiful kata beach, and easy to walk to karon beach or kata noi. Lots of food options close by.
Stayed 5 nights in Dec 2023
Response from The Management on 11 Jan 2024
Dear K. Leslie,Thank you for being with us recently and for taking your time sharing your excellent review here. We were pleased to read you enjoyed your stay.Look forward to welcome you back when you are next in Phuket.Sincerely yours,The Management

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from The Management on 11 Jan 2024
Thank you for being with us recently and for taking your time sharing your excellent review here. We were pleased to read you enjoyed your stay.Look forward to welcome you back when you are next in Phuket.Sincerely yours,The Management

10/10 Excellent

Charlotte

Stayed 3 nights in Nov 2023
Response from The Management on 11 Jan 2024
Thank you for being with us recently and for taking your time sharing your excellent review here. We were pleased to read you enjoyed your stay.Look forward to welcome you back when you are next in Phuket.Sincerely yours,The Management

8/10 Good

Olaf

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for a wonderful stay, we stayed for 8 days and enjoyed very much. Easy walk to everything we needed.
Stayed 8 nights in Nov 2023
Response from The Management on 6 Dec 2023
Dear Olaf,Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us. We all look forward to welcoming you again in the near future.Best Regards,

8/10 Good

Joseph

Liked: Property conditions & facilities
Great for kids and adults , happy hour from 4pm at the pool bar , bar staff are great have a proper laugh learning Thai with them
Stayed 12 nights in Aug 2023
Response from The Management on 11 Jan 2024
Dear Joseph,Thank you for being with us recently and for taking your time sharing your excellent review here. We were pleased to read you enjoyed your stay.Look forward to welcome you back when you are next in Phuket.Sincerely yours,The Management

10/10 Excellent

Leonie Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great! Easy to walk to shops, beach area.
Stayed 8 nights in Jul 2023
Response from The Management on 11 Jan 2024
Thank you for being with us recently and for taking your time sharing your excellent review here. We were pleased to read you enjoyed your stay.Look forward to welcome you back when you are next in Phuket.Sincerely yours,The Management

8/10 Good

Kennett

Liked: Cleanliness, staff & service
As I understand the hotel will be refurbished in a year or two so that tells you about the state of the hotel for now. Maintenance was average any fittings or fixtures loose can ask for housekeeping. Air con is a bit noisy at night. Pools could be better condition especially the quiet pool. During check out staff were much more hospitable and helpful. That's a good impression for guests leaving. Pls do the same too when guests arriving :)
Stayed 7 nights in Jun 2023
Response from The Management on 11 Jan 2024
Dear Kennett,Thank you for staying with us recently and for taking the time to share your comments.I have taken note of your feedbacks and passed this on to our team for the immediate actions to ensure the pleasant stay for our guests.Thank you once again for staying with us. We anticipate delivering another holiday that is equally memorable for you in the nearly future.Sincerely yours,The Management

6/10 Okay

Sharon

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel needs a refurb. Bathroom towels grey, old and stiff. The light in both the bedroom and bathroom is insufficient. If you want to apply makeup you cannot see properly. The photos make the hotel look a lot nicer than it actually is. The staff are lovely
Stayed 5 nights in May 2023
Response from The Management on 11 Jan 2024
Dear Sharon,Thank you for staying with us recently and for taking the time to share your comments.I have taken note of your feedbacks and passed this on to our team for the immediate actions to ensure the pleasant stay for our guests.Thank you once again for staying with us. We anticipate delivering another holiday that is equally memorable for you in the nearly future.Sincerely yours,The Management

8/10 Good

Nathan

Stayed 5 nights in Apr 2023
Response from The Management on 11 Jan 2024
Thank you for being with us recently and for taking your time sharing your excellent review here. We were pleased to read you enjoyed your stay.Look forward to welcome you back when you are next in Phuket.Sincerely yours,The Management

2/10 Terrible

Sven

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The cleaning staff for the rooms were excellent (Pancake). The Rooms were not well maintained (doors on the cupboards that would not work, draws that were not working) - fixed after a couple hours. Garden beds that were not weeded (fixed second day). Pool that was green and slimy and dangerous to swim in never fixed. Hotel agreed to check out now and full refund as they could not get maintained staff to fix after 5 days. So Ms Nancy (on site manager) did try to work it out.
Stayed 7 nights in Apr 2023
Response from The Management on 11 Jan 2024
Dear Sven,Thank you for staying with us recently and for taking the time to share your comments.I have taken note of your feedbacks and passed this on to our team for the immediate actions to ensure the pleasant stay for our guests.Thank you once again for staying with us. We anticipate delivering another holiday that is equally memorable for you in the nearly future.Sincerely yours,The Management

8/10 Good

Caroline

Travelled with group
Liked: Cleanliness, staff & service, amenities
Only problems we had was rooms weren’t ready and the couple changed rooms twice . There is also a broken rail on the side of pool near the swim up bar . Security and door staff very friendly and helpful . We would stay again.
Stayed 14 nights in Mar 2023
Response from The Management on 11 Jan 2024
Dear Caroline,Thank you for staying with us recently and for taking the time to share your comments.I have taken note of your feedbacks and passed this on to our team for the immediate actions to ensure the pleasant stay for our guests.Thank you once again for staying with us. We anticipate delivering another holiday that is equally memorable for you in the nearly future.Sincerely yours,The Management

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort
Stayed 9 nights in Mar 2023
Response from The Management on 11 Jan 2024
Thank you for being with us recently and for taking your time sharing your excellent review here. We were pleased to read you enjoyed your stay.Look forward to welcome you back when you are next in Phuket.Sincerely yours,The Management

10/10 Excellent

craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wasn't sure what to expect but Centara was a nice surprise. This is not a five-star resort but it is comfy and has the nicest staff. The room is not fancy but I slept well every night and it's clean. Breakfast had lots of options, all good. This is a place I would stay again.
Stayed 4 nights in Feb 2023
Response from The Management on 11 Jan 2024
Dear Craig,Thank you for being with us recently and for taking your time sharing your excellent review here. We were pleased to read you enjoyed your stay.Look forward to welcome you back when you are next in Phuket.Sincerely yours,The Management

10/10 Excellent

Meghan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Came with my brother and my aunt and her friend. We loved our stay. This resort is very affordable but the property is excellent — three pools, a pool bar, and a restaurant on premise, the staff were very helpful and friendly, the rooms were clean, spacious, and we had a balcony overlooking the pool. Would 100% stay here again.
Stayed 4 nights in Feb 2023
Response from The Management on 11 Jan 2024
Dear Meghan,Thank you for being with us recently and for taking your time sharing your excellent review here. We were pleased to read you enjoyed your stay.Look forward to welcome you back when you are next in Phuket.Sincerely yours,The Management

8/10 Good

markin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value near beach
Large room big resort friendly staff. By request I stayed in the back for quiet so about 12 min walk to beach. Plenty of eats and music nearby. Lots of Russian guests -true of all of Karon- glad they are getting some warm water for winter. Would stay again.
Stayed 1 night in Nov 2022
Response from The Management on 11 Jan 2024
Dear Markin,Thank you for being with us recently and for taking your time sharing your excellent review here. We were pleased to read you enjoyed your stay.Look forward to welcome you back when you are next in Phuket.Sincerely yours,The Management

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent place. Nice pools. nice staff. good breakfast. great location. good value
Stayed 2 nights in Dec 2022
Response from The Management on 11 Jan 2024
Dear David,Thank you for being with us recently and for taking your time sharing your excellent review here. We were pleased to read you enjoyed your stay.Look forward to welcome you back when you are next in Phuket.Sincerely yours,The Management

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
As much as this resort is a beautiful hotel with a best in class atmosphere, it would be a facade if not for the outstanding staff. The staff we encountered, in particular the towel lady at the bar pool , the pool bar staff, the security staff, our room cleaning ladies and of course the very nice man at the front taxi/van entrance who always greeted us with warm friendly conversation and assistance, takes customer service to a level above expectations. We will most certainly stay here again given the chance. J wood

10/10 Excellent

Micah

Travelled with group
As a person who is blind. The staff here made my stay amazing! From the accommodations and assistance, to the three pools to choose from, water slide, breakfast buffet, gym, and being a ten minute walk from Kata beach. This place was absolutely amazing and I highly recommend for anyone from single person traveler's to whole families to come stay. Some friends stayed at a hotel on the beach and it wasn't nearly as nice as this one.
Response from The Management on 11 Jan 2024
Dear K. Micah,Thank you for being with us recently and for taking your time sharing your excellent review here. We were pleased to read you enjoyed your stay.Look forward to welcome you back when you are next in Phuket.Sincerely yours,The Management

10/10 Excellent

Natkanok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay!!
Stayed 3 nights in Nov 2022

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well placed property for all local amenities. On older hotel but we’ll maintained and very clean. Good breakfast options and fantastic staff.
Stayed 15 nights in Nov 2022
Response from The Management on 11 Jan 2024
Dear K. Shirley,Thank you for being with us recently and for taking your time sharing your excellent review here. We were pleased to read you enjoyed your stay.Look forward to welcome you back when you are next in Phuket.Sincerely yours,The Management

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel!
We have travelled to Thailand many times and stayed at many hotels, but honestly, this must rate as one of the most amazing stays ever. Although the rooms are a little dated, the facilities are beautiful, the food outstanding and the staff friendly and efficient. The hotel caters wonderfully for young children. The location is excellent with lovely restaurants close by and the beach just a short walk away.
Stayed 2 nights in Dec 2019
Response from SR on 27 Dec 2019
Dear Sandra, Thank you very much for choosing Centara Kata Resort and for taking the time to write a review of your stay. Feedback is invaluable in helping us to understand our guest experience and guiding us on how to make improvements, with that in mind your comments have been shared with the team. They will be delighted to hear that you had a great stay and left with fond memories, we hope to see you return very soon. Regards Centara Kata Resort Management

10/10 Excellent

Evelin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Nov 2019
Response from General Manager on 29 Nov 2019
Thank you

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful resort and oasis from the bustling Kata Beach area. We absolutely loved this resort, from the pools to the warm and helpful staff to the incredible breakfast buffets! The rooms are spacious, lovely and quiet if you do not stay in a poolside room on the Emerald Pool. We did not stay poolside there but at the Elephant pool which was quiet. Emerald Pool has a lot of activity with families and music blaring on the speakers, which is a fun place to hang but if you are looking for a quiet afternoon nap or something, I would recommend not booking those rooms. The grounds of this resort are exceptional and so lush. The walk to the beach (there is a one-way drop off shuttle courtesy of the hotel) is not too much, you get to stroll past restaurants and shops along the way and people watch. Highly recommend this resort!
Stayed 3 nights in Nov 2019
Response from General Manager on 19 Nov 2019
Thank you for such positive feedback, we hope to see you again very soon.

10/10 Excellent

johnnyjack, singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect place for getaway for families, couple or single. nothing can go wrong with this spot. 👍👍
Stayed 4 nights in Oct 2019
Response from General Manager on 29 Oct 2019
Thank you for taking the time to review the Hotel. We are delighted that you enjoyed your stay and hope to see you again soon.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value hotel,private adult pools if you like quite away from kids .Close to lots of eateries eazy walk to beach
Stayed 11 nights in Sep 2019
Response from General Manager on 27 Sep 2019
Thank you for taking the time to respond, we hope to see you again

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
,The property was neat and tidy the staff was very freindly
Stayed 8 nights in Sep 2019
Response from General Manager on 18 Sep 2019
Thank you for your comments. We will pass to the staff and hope to see you again soon.

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019
Response from General Manager on 18 Sep 2019
Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, very good catering,very good staff, very fair pricing
Stayed 8 nights in Jul 2019
Response from General Manager on 20 Aug 2019
Thank you

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was lovely and the cleaners really looked after us
Stayed 11 nights in Jul 2019
Response from GM on 5 Aug 2019
Thank you

10/10 Excellent

Joelene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
This is a beautiful place to stay. Great appartment with seperate livong area really makes vacations more enjoyable. Would stay here again
Stayed 1 night in Jul 2019
Response from GM on 5 Aug 2019
Thank you

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean and convenient
Clean. Good service. Cooking class really good. Central location
Stayed 5 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2019
Response from General Manager on 23 Apr 2019
Thank you for the rating, we hope you will return again soon.

6/10 Okay

Lieng

Liked: Staff & service, room comfort
Stayed 6 nights in Feb 2019
Response from Tim R. on 18 Mar 2019
Thank you

10/10 Excellent

KIBRIS, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with excellent facilities. Very friendly and professional staff. With continued upgrades, I am sure they will reach a 5 star rate.
Stayed 7 nights in Jan 2019
Response from Tim R. on 18 Mar 2019
Thank you for the kind comment.

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My husband and I enjoyed staying at this resort, it was a stop over travelling from Egypt to Australia. It had 3 pools and nice spacious rooms. The restaurant had a variety of options on their menu and it is a very friendly family place to stay
Stayed 4 nights in Dec 2018

4/10 Poor

Verified traveller

Stayed 3 nights in Nov 2018
Response from FO TEAM. on 11 Dec 2018
THANK YOU

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Response from FO TEAM on 11 Dec 2018
THANK YOU.

8/10 Good

ilan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice for kids
nice hotel but far from beach.
Stayed 4 nights in Oct 2018
Response from FO TEAM on 11 Dec 2018
Thank you very much for your feedback.

10/10 Excellent

Johnny, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Immediately at check in the staff were very helpful with all enquiries, they gave a free room upgrade to a newly renovated room, and the amenities are very good. The gym has not only free weights and machines, but a thai kickboxing room too. They have two pools with easy first floor access and one has a kid's slider as well. One can easiky wakk from the hotel to Kata beach so the location is prime. Loved the food too, thai and foriegn options.
Stayed 2 nights in Sep 2018

10/10 Excellent

Chrissie, Melbourne Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Fantastic hotel Fantastic staff Fantastic service Highly recommend
Stayed 6 nights in Aug 2018