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Reviews of Hampton Inn & Suites by Hilton Kelowna Airport

3 out of 5
Hampton Inn & Suites by Hilton Kelowna Airport
1665 Innovation Drive, Kelowna, BC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 791 out of 1078 reviews" "
Rating 8 - Good. 217 out of 1078 reviews" "
Rating 6 - Okay. 33 out of 1078 reviews" "
Rating 4 - Poor. 19 out of 1078 reviews" "
Rating 2 - Terrible. 18 out of 1078 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jen, Surrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly welcoming front desk staff. Was able to accommodate the need for an early check-in. Room is spacious and seems very clean. Wonderful experience so far!
Stayed 1 night in May 2024
Response from Ashley - Assistant Front Office Manager on 16 May 2024
Thank you so much for taking the time to leave us your feedback about your stay at the Hampton Inn & Suites Kelowna Airport. I am so happy to hear that the front desk team exceeded your expectations and that we were able to accommodate and early check in for you. We hope that we will have the opportunity to welcome you back if your travels bring you back to Kelowna.

10/10 Excellent

Rick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel with friendly staff. Hotel is close to Kelowna International Airport making it extremely convenient.
Stayed 1 night in May 2024
Response from Anuj on 15 May 2024
Hi Rick,Thank you for staying with us and sharing your feedback. We are glad to hear that you enjoyed your stay. We look forward to seeing you again.Regards,

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Isabella on 14 May 2024
Thank you for taking the time to review your stay at the Hampton Inn & Suites. We are so glad to hear that you enjoyed your time with us. We hope that we will have the opportunity to welcome you back to Kelowna in the future.

8/10 Good

Nathan

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Isabella on 13 May 2024
Thank you for taking the time to review your stay at the Hampton Inn & Suites. We are so glad to hear that you enjoyed your time with us. We hope that we will have the opportunity to welcome you back to Kelowna in the future.

10/10 Excellent

Coral

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for us to go to Lake Country for our Granddaughter’s dance
Stayed 5 nights in May 2024
Response from Ashley - Assistant Front Office Manager on 9 May 2024
Thank you for the 5/5 review Coral. We are glad to know that you enjoyed your stay at the Hampton Inn & Suites Kelowna. We hope that you choose to stay with us again if your travels bring you back to Kelowna.

8/10 Good

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds
Stayed 2 nights in Apr 2024

10/10 Excellent

Tatiana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Apr 2024
Response from Ashley - Assistant Front Office Manager on 1 May 2024
Thank you so much for the 5/5 rating! We are so happy to know that you enjoyed your stay. We hope to be able to welcome you back to Kelowna in the future.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice staff
Stayed 1 night in Apr 2024
Response from Ashley - Assistant Front Office Manager on 1 May 2024
Thank you for taking the time to leave us a review. We are thrilled to know that you enjoyed your stay at the Hampton Inn & Suites Kelowna. We hope that we will have the opportunity to host you again in the future.

8/10 Good

Marie-Claude

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Ashley - Assistant Front Office Manager on 1 May 2024
Thank you for taking the time to leave us a review. It always nice to know that our guests enjoy their stay at the Hampton Inn & Suites Kelowna. We hope that you will choose to stay with us again if your travels bring you back to the area.

10/10 Excellent

Sharyl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean. Staff was friendly.
Stayed 1 night in Apr 2024
Response from Isabella on 30 Apr 2024
Thank you for taking the time to review your stay at the Hampton Inn & Suites. We are so glad to hear that you enjoyed your time with us. We hope that we will have the opportunity to welcome you back to Kelowna in the future.

10/10 Excellent

Sukhjit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from Isabella on 30 Apr 2024
Thank you for taking the time to review your stay at the Hampton Inn & Suites. We are so glad to hear that you enjoyed your time with us. We hope that we will have the opportunity to welcome you back to Kelowna in the future.

8/10 Good

Alana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Comfortable and very clean. The fitness facility was really good with towels and water and cleaning supplies. I would stay here again but would eat breakfast elsewhere as it was very disappointing.
Stayed 1 night in Apr 2024
Response from Ashley - Assistant Front Office Manager on 1 May 2024
Thank you so much for taking the time to leave us your feedback. We are thrilled to hear that you enjoyed your stay at the Hampton Inn & Suites Kelowna and we look forward to welcoming you back in the future.

8/10 Good

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this hotel stay for my son move out of dorm from ubco. Very close the school and some dinning place around.
Stayed 1 night in Apr 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Isabella on 28 Apr 2024
Thank you for taking the time to review your stay at the Hampton Inn & Suites. We are so glad to hear that you enjoyed your time with us. We hope that we will have the opportunity to welcome you back to Kelowna in the future.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to give a special shout out to Joseph at the front desk as he was very friendly and helpful! The hotel was clean and everything I needed for my trip. The gym was amazing!
Stayed 1 night in Apr 2024
Response from Isabella on 27 Apr 2024
Thank you for taking the time to review your stay at the Hampton Inn & Suites. We are so glad to hear that you enjoyed your time with us. We hope that we will have the opportunity to welcome you back to Kelowna in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Isabella on 28 Apr 2024
Thank you for taking the time to review your stay at the Hampton Inn & Suites. We are so glad to hear that you enjoyed your time with us. We hope that we will have the opportunity to welcome you back to Kelowna in the future.

10/10 Excellent

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and clean well designed rooms, lobby, dining space. Gym is decently equipped, staff helpful. Better than expected.
Stayed 1 night in Apr 2024
Response from Isabella on 27 Apr 2024
Thank you for taking the time to review your stay at the Hampton Inn & Suites. We are so glad to hear that you enjoyed your time with us. We hope that we will have the opportunity to welcome you back to Kelowna in the future.

10/10 Excellent

Kevin, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
I've stayed here before and I like the set-up, facilities, room and complimentary breakfast.
Stayed 1 night in Apr 2024
Response from Isabella on 27 Apr 2024
Thank you for taking the time to review your stay at the Hampton Inn & Suites. We are so glad to hear that you enjoyed your time with us. We hope that we will have the opportunity to welcome you back to Kelowna in the future.

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel close to the airport and university in Kelowna
Stayed 2 nights in Apr 2024
Response from Isabella on 27 Apr 2024
Thank you for taking the time to review your stay at the Hampton Inn & Suites. We are so glad to hear that you enjoyed your time with us. We hope that we will have the opportunity to welcome you back to Kelowna in the future.

10/10 Excellent

Susan

Stayed 1 night in Apr 2024
Response from Isabella on 14 May 2024
Thank you for taking the time to review your stay at the Hampton Inn & Suites. We are so glad to hear that you enjoyed your time with us. We hope that we will have the opportunity to welcome you back to Kelowna in the future.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Isabella on 27 Apr 2024
Thank you for taking the time to review your stay at the Hampton Inn & Suites. We are so glad to hear that you enjoyed your time with us. We hope that we will have the opportunity to welcome you back to Kelowna in the future.

8/10 Good

Alvina

Liked: Cleanliness, staff & service, property conditions & facilities
We lost our room on April 20 as our flight could not land at Kelowna airport because of a storm so we’re taken back to Calgary. The following morning the shuttle did pick us up at airport and since it was still before check out time , we were given a take out breakfast and allowed to wait for our daughter that was coming to pick us up.
Stayed 1 night in Apr 2024
Response from Isabella on 27 Apr 2024
Thank you for taking the time to review your stay at the Hampton Inn & Suites. We are so glad to hear that you enjoyed your time with us. We hope that we will have the opportunity to welcome you back to Kelowna in the future.

10/10 Excellent

Chantel

Stayed 1 night in Apr 2024
Response from Isabella on 12 May 2024
Thank you for taking the time to review your stay at the Hampton Inn & Suites. We are so glad to hear that you enjoyed your time with us. We hope that we will have the opportunity to welcome you back to Kelowna in the future.

10/10 Excellent

Houman

Travelled with family
Liked: Cleanliness, amenities
Excellent
Stayed 1 night in Apr 2024
Response from Anuj on 23 Apr 2024
Hi Houman,Thank you for staying with us and rating us 5/5 on Expedia.com. We are glad to know that you enjoyed your stay. We look forward to seeing you again.Regards,

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall it was a good stay at this hotel. It is relatively new and does not show any lack of attention to keeping it that way. The fitness facility is very good. I was disappointed at breakfast as they ran out of milk and, although they said it would only be 5-10 mins, they never did replenish the milk. Finally I asked and was offered an almond milk. I don’t know how you run out of milk when you provide breakfast every day and should know how much you need?
Stayed 1 night in Apr 2024
Response from Anuj on 23 Apr 2024
Hi Kevin,Thank you for staying with us and sharing your valuable feedback. We sincerely apologize for the inconvenience caused during your breakfast experience. We have shared your feedback with the concerned team to look into this and ensure proper stocking and refilling as needed during the breakfast service. We hope to welcome you back soon.Regards,

10/10 Excellent

Robyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and rooms are great. Parking was terrible. Had to park in the strip mall. Hoping my vehicle will be there in the morning. The hotel was great. Unfortunately we were in a room by a bunch of parents and kids that were partying. Kids running up and down the halls, knocking on doors and screaming. Not the hotels fault… just people that don’t consider others are there to rest. Beds were comfortable. Everything else was great!
Stayed 1 night in Apr 2024
Response from Anuj on 23 Apr 2024
Hi Robyn,Thank you for staying with us and sharing your valuable feedback. We sincerely apologize for the inconvenience caused to you due to the kids running around in the hallways and knocking at doors. This is certainly not the experience we expect any of our guests to have. We try to assign rooms on the lower floors for families traveling with kids and do reiterate the quiet hours on arrival. We will certainly be more vigilant moving forward to ensure this does not happen again.Regards,

10/10 Excellent

Shawn

Stayed 1 night in Apr 2024
Response from Isabella on 7 May 2024
Thank you for taking the time to review your stay at the Hampton Inn & Suites. We are so glad to hear that you enjoyed your time with us. We hope that we will have the opportunity to welcome you back to Kelowna in the future.

10/10 Excellent

Patricia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and recommended!
Stayed 1 night in Apr 2024
Response from Isabella on 16 Apr 2024
Thank you for taking the time to review your stay at the Hampton Inn & Suites. We are so glad to hear that you enjoyed your time with us. We hope that we will have the opportunity to welcome you back to Kelowna in the future.

10/10 Excellent

Rosanne

Travelled with partner
Liked: Property conditions & facilities
The beds are so comfortable and the pillows are lovely. Nice big rooms as well
Stayed 1 night in Apr 2024
Response from Isabella on 15 Apr 2024
Thank you for taking the time to review your stay at the Hampton Inn & Suites. We are so glad to hear that you enjoyed your time with us. We hope that we will have the opportunity to welcome you back to Kelowna in the future.

10/10 Excellent

Brad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairly new, nice and clean and an enjoyable stay. So close to the airport.
Stayed 1 night in Apr 2024
Response from Isabella on 12 Apr 2024
Thank you for taking the time to review your stay at the Hampton Inn & Suites. We are so glad to hear that you enjoyed your time with us. We hope that we will have the opportunity to welcome you back to Kelowna in the future.

10/10 Excellent

raphael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel close to the Kelowna airport
Stayed 1 night in Apr 2024
Response from Anuj on 12 Apr 2024
Hi Doris,Thank you so much for staying with us and rating us 5/5 on Expedia. We are glad to know that you enjoyed your stay with us. We look forward to seeing you again.Regards,

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
I like it was remote and safe.
Stayed 1 night in Apr 2024
Response from Isabella on 9 Apr 2024
Thank you for taking the time to review your stay at the Hampton Inn & Suites. We are so glad to hear that you enjoyed your time with us. We hope that we will have the opportunity to welcome you back to Kelowna in the future.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Isabella on 8 Apr 2024
Thank you for taking the time to review your stay at the Hampton Inn & Suites. We are so glad to hear that you enjoyed your time with us. We hope that we will have the opportunity to welcome you back to Kelowna in the future.

10/10 Excellent

Clayton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in Mar 2024
Response from Isabella on 6 Apr 2024
Thank you for taking the time to review your stay at the Hampton Inn & Suites. We are so glad to hear that you enjoyed your time with us. We hope that we will have the opportunity to welcome you back to Kelowna in the future.

10/10 Excellent

Terraine

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Isabella on 6 Apr 2024
Thank you for taking the time to review your stay at the Hampton Inn & Suites. We are so glad to hear that you enjoyed your time with us. We hope that we will have the opportunity to welcome you back to Kelowna in the future.

10/10 Excellent

Alvina

Convenient accommodation for early flight
Stayed 1 night in Apr 2024
Response from Isabella on 5 Apr 2024
Thank you for taking the time to review your stay at the Hampton Inn & Suites. We are so glad to hear that you enjoyed your time with us. We hope that we will have the opportunity to welcome you back to Kelowna in the future.

4/10 Poor

Taurin

Stayed 1 night in Mar 2024
Response from Isabella on 20 Apr 2024
Thank you for taking the time to review your stay at the Hampton Inn & Suites. We are sorry you didn't enjoy your stay. Is there anything we could have done to improve your stay?

10/10 Excellent

Ryan Armeer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and staff were excellent.
Stayed 1 night in Mar 2024
Response from Isabella on 2 Apr 2024
Thank you for taking the time to review your stay at the Hampton Inn & Suites. We are so glad to hear that you enjoyed your time with us. We hope that we will have the opportunity to welcome you back to Kelowna in the future.

10/10 Excellent

Hansol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I already stayed 2 times. But always perfect for me. Really appreciate it though and I will be comeback soon.
Stayed 1 night in Mar 2024
Response from Isabella on 31 Mar 2024
Thank you for taking the time to review your stay at the Hampton Inn & Suites. We are so glad to hear that you enjoyed your time with us. We hope that we will have the opportunity to welcome you back to Kelowna in the future.

10/10 Excellent

Patricia, Okanagan Falls

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is too notch!
Stayed 1 night in Mar 2024
Response from Isabella on 30 Mar 2024
Thank you for taking the time to review your stay at the Hampton Inn & Suites. We are so glad to hear that you enjoyed your time with us. We hope that we will have the opportunity to welcome you back to Kelowna in the future.

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 1 night in Mar 2024
Response from Isabella on 30 Mar 2024
Thank you for taking the time to review your stay at the Hampton Inn & Suites. We are so glad to hear that you enjoyed your time with us. We hope that we will have the opportunity to welcome you back to Kelowna in the future.

10/10 Excellent

Mickey

Travelled with family and small children
We loved our stay at our hotel. Staff was friendly and very helpful. Breakfast was amazing and rooms were clean.
Stayed 2 nights in Mar 2024
Response from Isabella on 30 Mar 2024
Thank you for taking the time to review your stay at the Hampton Inn & Suites. We are so glad to hear that you enjoyed your time with us. We hope that we will have the opportunity to welcome you back to Kelowna in the future.

10/10 Excellent

Katharina

Travelled with partner
Liked: Amenities
Convenient, clean and courteous staff. Free parking while away is a thing of the past, darn.
Stayed 1 night in Mar 2024
Response from Anuj on 27 Mar 2024
Hi Katharina,Thank you for staying with us and sharing your feedback. We appreciate your feedback and look forward to welcoming you back soon.Regards,

8/10 Good

Karyl

Liked: Cleanliness, staff & service, property conditions & facilities
No restaurant attached and no tub in room.
Stayed 1 night in Mar 2024
Response from Anuj on 26 Mar 2024
Hi Karyl,Thank you for staying with us and sharing your valuable feedback. Unfortunately, we only have breakfast place in our hotel, but we do have a restaurant at the hotel next door. All our rooms are not equipped with bathtub. For your future reservations, you may contact the Hotel and request for one. We look forward to welcoming you back.Regards,

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anuj on 26 Mar 2024
Hi Juan,Thank you for staying with us and sharing your feedback. We appreciate your feedback and look forward to welcoming you back soon.Regards,

10/10 Excellent

Eileen

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Stacy Thacyk, Front Office Manager on 25 Mar 2024
Dear Elieen,Thank you for taking the time to leave us a rating of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your 5-star rating. We are always striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!

6/10 Okay

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Stacy Thacyk, Front Office Manager on 25 Mar 2024
Dear Veronica, we appreciate you taking the time to write this review. We are very sorry to hear that your stay did not fully meet your expectations. Should you have any suggestions for improvement, please feel free to share. We hope to welcome you back soon!

10/10 Excellent

JoAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2024
Response from Stacy Thacyk, Front Office Manager on 25 Mar 2024
Dear JoAnn,Thank you for your amazing review. We were so happy to hear that you had an overall positive experience on your last visit. We will share your feedback with our team and we look forward to you staying with us again in the future..

10/10 Excellent

IMINABO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and hotel was good.
Stayed 2 nights in Mar 2024
Response from Stacy Thacyk, Front Office Manager on 25 Mar 2024
Dear Iminabo,We are delighted to have provided you with suitable accommodation for your stay while in Kelowna. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in those areas for an enhanced future experience. We appreciate your kind rating, and we hope to welcome you back again!

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Stacy Thacyk, Front Office Manager on 25 Mar 2024
Dear Alexandra,Thank-you for taking the time to share your recent experience. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!