Kemah hotel guide. Starwood Capital hotel in Kemah, Houston

"I guess there was a part of me when I bought the reservation for studio 6 that actually thought it would "nicer" then I expected. All of that hope was blown out the water when the first thing I see is a roach crawling around on my bed. Some fat Hispanic lady, rude as hell in the office with no care for how the patrons felt, accompanied by a nicer Hispanic dude with at least a nice tone. We stayed one night, for we just finished driving 5 hrs to get there, then left once my fiancee got out of work the next day to finish our stay in the Houston elsewhere. Thing was, since we went to check out an hr after the required check out, they decided to go ahead and charge me the whole day even when I explained all the roaches that greeted us and that we were leaving. Idk if there's any kind of refund I can dispute with these guys, so I'm just leaving this review through hotels with hopes that some poor fool, as I was, avoids the thought of it being relatively liveable."

"Yes"

"Good"

"Clean room and great breakfast "

"Hotel was great our 2nd time using this property. Cost and convenience is a plus we'll be back"

"Very nice"

"breakfast need to have more variety "

"We found two roaches in our room. There were no other rooms available and it was late in the night already to pack up and move hotels. I was told I could receive a refund to talk to the manager in the morning. I asked for a broom and vacuum and cleaned the whole unit at 10:00 at night. We grabbed bug spray from the corner store and sprayed the whole perimeter. We moved all food items and utensils into the fridge. We thought we were good. The next night, we saw four roaches in the bathroom. There was also dog feces inside the building by the elevator. The rooms smelled of cigarettes or marijuana. Showers don’t have liners so make sure the curtain itself is in the shower. There were stains on our walls and water stains all along the ceiling. The phone didn’t work and no pots and pans were included even though the description said there would be some. The GM Jash said because I wasn’t the only complaint they would now have to have a pest control inspection done. He told my friend that their unit was noted to have roaches and shouldn’t have been rented out. But for some reason they rented it out to her. He then told me an hour later that his establishment had not had this roach issue before (though he just told my friend her room had a known problem) I am awaiting the pest inspection results even though I showed them photographs of the roaches within their unit. He offered me a discount for my next visit and I told him I would never stay at his establishment again."

"Everything was great as usual. A bit more crowded than expected but still great. And I really appreciate the coupon i was given. I stay for 3 nights every week so that was nice. "