"We booked the same day as our arrival and never received any information on how to check in — a small but telling detail. I called Jason and we were given the code, with not many apologies.
We were in Suite 3 — worth noting for anyone booking: the photos on Hotels.com are of Suite 4. Suite 3 faces both the lake and the parking lot, so keep the blinds closed unless you're comfortable being part of the scenery.
The stairway and balcony looked as though they hadn't been swept or cleaned since last season — possibly the season before. The A/C remote was missing, leaving us unable to turn off the cold air blowing directly over the bed. I called the assistance number twice with no answer, sent a text to Jason, and am still waiting. Needless to say, it made for an uncomfortable sleep. The floors were also dirty.
The bathroom lighting is exceptionally poor, and the dark shower curtain makes it feel like you're showering in the dark — a bold design choice for a room that charges for comfort.
Other than that, it was fine. But we wouldn't book here again based on the price-to-customer-service ratio — and the ratio was not flattering."