Key West hotel guide. Hersha Hospitality hotel in Key West, Florida

"This is a beautiful property, as it should be considering the price. The first 2 days were nice, we had a beautiful view from our balcony but the following 2 days we had cruise ships blocking our entire view. I never saw one thing about it in any of the information! If so, I would have never stayed there! The second disappointment was their spa. It is not located on the property where the Opal is located. It's across, on an island, in their sister property. You have to take a ferry from the Opal. If you're planning a massage, expect to spend the entire day. We were hoping for a massage and some bike riding but there was not enough time so no massage! Third disappointment was the "in room" dining. There are no instructions in the room, no phone number to call. We called the front desk and they gave us a number to call. It closes at 9 o'clock so we were unable to order breakfast for the next morning. We called before 9 the next night. No answer. We called the front desk. They were not friendly or accommodating at all. I explained we needed to get the order in and it had to be delivered by 8 a.m. Very rude. She finally took the order. We get a call the next morning asking what we wanted to order! Front desk didn't even tell them! And with only one restaurant, you better like Spanish/Mexican food because that's the only choice. I will say the pool area and bar were very, very nice! I can't really give any higher than a 3 or 4 star"

"We arrived an hour early asked if we could get into our room early, was told it wan't ready but they would text as soon as it was. Never texted. It's not the properties fault but if in an outside room forget about sleeping! The roosters start around 3:30AM. What is the properties fault is the timing of garbage pickup. One morning the truck was emptied at 3:30AM another day 5:AM which is ridiculous, luckily the Roosters already had me up."

"What an awesome, happy and fun place the vibes are just total KEY WEST HAPPY VIBES! "

"This property was in a great location, a nice walk to a clean beach, nice pools. The rooms were clean and housekeeping was helpful providing extra towels if needed. We had a great mother-daughter vacation!"

"Pools were great! We ate lunch and breakfast poolside. Water front room on the 1st floor was amazing! You walk out to almost a private beach that overlooks the water. They offer shuttles downtown but we missed them each day and ended up ubering back and forth. The ride is short but $40 round trip uber a day adds up."

"Staff was helpful and friendly. Rooms were clean. Food in this area is expensive. "

"The Best Hotel in Key West 10 stars!!!!"

"We like the pools and the bars there were on location, appreciated having the DJ and live music."

"We stayed for one night so we didn't use the pool but it looked very nice. We had a beachfront room and the view was fabulous!! The room was spacious enough. The room amenities were a little sparse with only three cups and a very tiny bar of soap for both of us to share. Having said that it doesn't change our opinion about the room or hotel. The turtles and parrot were very cool. The restaurant was fine. Food was good. The included breakfast was fresh and plentiful. I would definitely recommend this property to anyone looking for a unique property that is close to downtown Key West."