Search Hotels Near Kihei Kalama Village, Kihei

"Cleaning service was slow"

"My stay was a nightmare, not just due to a massive bug infestation after a storm, but because of the front desk’s dismissive and unprofessional attitude. On our first night, hundreds of bugs swarmed our entrance and bathroom. After I called, housekeeping came to vacuum. Housekeeping was kind and cleared the bugs, advising us to keep all lights off. We complied immediately. However, the swarm returned shortly after. I was forced to kill bugs and block the door gap with towels to block them from entering. The next morning, I requested a room change, showing photo evidence that while our door (near the elevator/vent where the bugs entered) was swarmed, others were clear. The front desk agreed to change but her response was unprofessional: 1. Gaslighting: The agent repeatedly insinuated it was my fault, questioning if I left lights on 2 times despite my assurances that we followed all instructions. 2. Absurd Deflections: When shown that other rooms were clean she claimed maybe other guests used bug repellent. It is the hotel’s responsibility, not the guests’, to manage pest control. My Not to mention I had already sprayed until I could barely breathe with no effect. 3. Rude Communication: When I explained the towel-blocking was unsustainable, she interrupted me with an impatient, insincere "sorry." 4. Lack of Transparency: No warning was given at check-in about the light/bug issue. We later discovered bugs were entering through a vent near the elevator directly next to our room."

"Great place to stay. Walking distance to the beach (across the street from the complex). Walking distance to coffee shops and shopping. Easy short drive to Safeway for groceries. Condos have what you need and nothing more; but who goes to Hawaii to stay in the condo all day? You came for what’s outside so it’s perfect. :)"

"Did not get the second parking spot we were promised and told to fight for the visitor parking spots! Accused of smoking in the room and threatened to be charged $500 just as we checked out and it was Neighbor suite, everyday most of the day, pool code given was wrong. Elevator out until last day but the Kona low was cause and won’t blame them. Room is great, location is great, but management group is poor! "

"Everything was great "

"The property was clean and nice. It did need some maintenance, but it was in good condition for its age. We liked how it was stocked to make our stay more comfortable. "