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Reviews of One La Paz Hotel

3 out of 5
One La Paz Hotel
Nicolás Bravo 590 Esq. Ignacio, Altamirano Col. Centro, La Paz, BCS

Reviews

8.4

Very good

Rating 10 - Excellent. 468 out of 1006 reviews" "
Rating 8 - Good. 339 out of 1006 reviews" "
Rating 6 - Okay. 127 out of 1006 reviews" "
Rating 4 - Poor. 40 out of 1006 reviews" "
Rating 2 - Terrible. 32 out of 1006 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Salvador Marroquin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the Malecon
Stayed 4 nights in May 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Jeffrey

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Staff permitted early check in, and we did not schedule this in advance. Breakfast was included and had good choices.
Stayed 1 night in May 2024

6/10 Okay

Eric

Stayed 1 night in May 2024

4/10 Poor

John

Travelled with group
Didn't have enough parking for our team.
Stayed 1 night in May 2024

10/10 Excellent

ELIZABETH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i lovet it
Stayed 4 nights in Apr 2024

10/10 Excellent

fabiola Berenice

Liked: Cleanliness
Stayed 3 nights in Apr 2024

6/10 Okay

Charles

Travelled with group
Liked: Staff & service
Disliked: Amenities
I liked the view of the city from the rooftop. I didn't like the small size of our room that was described as a superior room. We stayed at another hotel in a superior room for the same price and the room was huge and the hotel had a lot of amenities. I most likely will not stay here again.
Stayed 1 night in Apr 2024
Response from MG on 1 May 2024
Buenas tardes CharlesMuchas gracias por su visita y por sus comentarios, muchas gracias por la oportunidad de conocernos.Le deseo un excelente tarde.saludos cordiales.

8/10 Good

GRICELDA

Travelled with family
Liked: Cleanliness, staff & service
This property needs to take care more of their rooms, deep cleaning on bathrooms, very bad condition of the towels, small rooms, but they offer a good breakfast, great customer service from Lupita at breakfast area.
Stayed 1 night in Apr 2024

6/10 Okay

MAYRA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Elevator is a nightmare, had to stop by at reception every time I had to go up because the hotel key was not working. The rooms are extra small. No much room for luggage
Stayed 2 nights in Apr 2024

8/10 Good

Alan

Stayed 3 nights in Apr 2024
Response from MG on 30 Apr 2024
Buenas tardes Sr. AlanLe agradecemos su puntuación y lo esperamos muy pronto en está su casa.Reciba usted un cordial saludo

2/10 Terrible

Ricardo

Stayed 3 nights in Apr 2024
Response from MG on 30 Apr 2024
Buenas tardes Sr. RicardoMuchas gracias por tu puntuación, continuaremos trabajando en nuestro servicio.Recibe un cordial saludo

6/10 Okay

ryan

Liked: Staff & service
Huge stain on our sheets and the pool and surrounding glass looked like it hadnt been cleaned in a long time. Pool view of Melecone was amazing. Staff was friendly and we were only using rhe hotel for 1 night. If youre looking for a short stay its fine. I wouldnt stay multiple nights though
Stayed 1 night in Mar 2024
Response from MG on 27 Mar 2024
Dear Mr. RyanThank you for taking the time to write this review. I regret that the facilities and service did not live up to your expectations. I can assure you that every constructive criticism you’ve shared with us has been taken very seriously by our team in order to keep standards, expected by our guests on the highest level, ensuring your satisfaction.Please feel free to contact me again if there is anything I can do to help you in the future.Kind regards,

4/10 Poor

Luis

Liked: Staff & service
Disliked: Cleanliness
The location is very convenient, you can walk to the malecón and restaurants around downtown. My disappointment was the sewer smell in the room and the bad shape of the towels. I’ve been in La Paz many times and there are better places for the same or even less money. First and last time staying at the One.
Stayed 2 nights in Mar 2024
Response from MG on 27 Mar 2024
Buenas tardes Sr. LuisMuchas gracias por su comentario y le ofrezco una disculpa por la situación presentada; con gusto trabajaremos en ello con el fin de mejorar la estancia de nuestros clientes. Saludos cordiales

6/10 Okay

Karen

Travelled with partner
Liked: Cleanliness, staff & service
The location for us was very convenient. Breakfast was very good each morning. Unfortunately and no fault to hotel there was a dog in the mechanic compound next door that barked half the night so we got very little sleep!
Stayed 3 nights in Feb 2024
Response from MG on 27 Mar 2024
Dear Miss KarenThank you for the time you take to share those comments to us and for having chosen One La Paz. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I'm glad to know you enjoyed your stay with us, and i already share your comments with our staff.I’m looking forward to having you again as a guest in our hotel.Warm regards

8/10 Good

Rue

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the Malecon and Carnaval activities. Room was small with no amenities but there was a tea/coffee, microwave station in lobby. Free breakfast. Liked the idea of the access card turning on everything but get a 2nd card in case one of you leaves bc the lights go out. Pool was cold. Nice views.
Stayed 4 nights in Feb 2024
Response from MG on 29 Mar 2024
Dear RueThank you for the time you take to share those comments to us and for having chosen One La Paz. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I’m looking forward to having you again as a guest in our hotel.Warm regards

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, property conditions & facilities
Easy short quarter mile walk to the Malecon Which is truly impressive. Sunsets from the rooftop pool are spectacular!
Stayed 1 night in Jan 2024
Response from MG on 29 Mar 2024
Dear GreggThank you for your review and for choosing our hotel One La Paz and for your comments about the accommodations. I’m happy that you enjoyed your stay.I’m looking forward to having you again as a guest in our hotel.Warm regards

2/10 Terrible

Jodi

Business traveller, Travelled with partner
Disliked: Staff & service
Despite the property not being full, they wouldn’t let us check in early. They are firm on the time, so now we have to sit around for 2 hours with no place to put our luggage or anything to do
Response from MG on 30 Jan 2024
Dear miss JodiThank you for taking the time to write this review. I regret that the service did not live up to your expectations. I can assure you that every constructive criticism you’ve shared with us has been taken very seriously by our team in order to keep standards, expected by our guests on the highest level, ensuring your satisfaction.We hope you will consider having a future vacation at One La Paz, we will be very honored to have an opportunity to welcome you back.Best regards,

10/10 Excellent

JCarlos

Liked: Cleanliness, staff & service, property conditions & facilities
Buena opción de hospedaje en La Paz
Stayed 1 night in Jan 2024
Response from MG on 30 Jan 2024
Buenas tardes JCarlosAntes que nada agradezco la oportunidad brindada de tenerlo en esta su casa así como su review. Es un gusto saber que su estancia fue placentera, esperamos nos permita ser sede de sus visita a la linda Paz, será un gusto tenerlo de regreso. Reciba usted un cordial saludo.

10/10 Excellent

Dirk Erik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pract
Stayed 2 nights in Jan 2024
Response from MG on 30 Jan 2024
Buenas tardes Dirk ErikLe agradecemos su puntuación y lo esperamos muy pronto en está su casa.Reciba usted un cordial saludo

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from MG on 30 Jan 2024
Buenas tardes Srita. AnnaLe agradecemos su puntuación y la esperamos muy pronto en está su casa.Reciba usted un cordial saludo

8/10 Good

Annemarie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MG on 30 Jan 2024
Buenas tardes Srita. AnnemarieLe agradecemos su puntuación y la esperamos muy pronto en está su casa.Reciba usted un cordial saludo

6/10 Okay

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very small rooms, paper thin walls, elevator electronics inconsistent, many room key entry problems.
Stayed 4 nights in Dec 2023
Response from MG on 31 Jan 2024
Dear Mr. DavidThank you for taking the time to write this review. I regret that the facilities did not live up to your expectations. I can assure you that every constructive criticism you’ve shared with us has been taken very seriously by our team in order to keep standards, expected by our guests on the highest level, ensuring your satisfaction.Best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MG on 31 Jan 2024
Buenas tardes¡Gracias por alojarse con nosotros! Esperamos tenerlo de regreso

8/10 Good

WENDY

Stayed 2 nights in Dec 2023
Response from MG on 30 Jan 2024
Buenas tardes Srita. WendyLe agradecemos su puntuación y la esperamos muy pronto en está su casa.Reciba usted un cordial saludo

10/10 Excellent

Xavier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MG on 21 Dec 2023
Buenas tardes XavierLe agradecemos su puntuación y lo esperamos muy pronto en está su casa.Reciba usted un cordial saludo

10/10 Excellent

Andrina

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very beautiful
Stayed 1 night in Nov 2023
Response from MG on 21 Dec 2023
Dear Miss AndrinaWe thank you for choosing our hotel. We hope to have the pleasure of welcoming you back in the futureBest regards,

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it
Stayed 4 nights in Nov 2023
Response from MG on 21 Dec 2023
Dear Miss TracyWe thank you for choosing our hotel. We hope to have the pleasure of welcoming you back in the futureBest regards,

4/10 Poor

Tracy

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Don't waste your money!
The good..great parking! The not so good..everything else. I was so disappointed in this hotel that I only stayed 1 night and then moved to a different location. I have never seen a room so small, the "double" bed was barely bigger than a twin. The room was so small that there was literally no room for luggage. No closet and no dressers either. I am a small framed person, had I been a large framed person, I wouldnt have fit in the shower or been able to turn around in the bathroom.
Stayed 2 nights in Nov 2023
Response from MG on 21 Dec 2023
Dear TracyWe appreciate your comments, for our company your opinion is really  important, we apologized for the inconveniences presented during your stay.  we expect to change this bad image and attend you as you deserve. Best Regards.

6/10 Okay

Maria

Travelled with partner
Liked: Property conditions & facilities
Nice hotel but it does not have a closet nor drawers. Very small place for clothing to be put in.
Stayed 4 nights in Nov 2023
Response from MG on 21 Dec 2023
Dear MariaWe appreciate your comments, for our company your opinion is really  important, we apologized for the inconveniences presented during your stay.  we expect to change this bad image and attend you as you deserve. Best Regards.

10/10 Excellent

Manuel

Stayed 3 nights in Nov 2023
Response from MG on 21 Dec 2023
Buenos días ManuelLe agradecemos su puntuación y lo esperamos muy pronto en está su casa.Reciba usted un cordial saludo

2/10 Terrible

Melonie

Travelled with family
Disliked: Amenities, property conditions & facilities
This hotel is not walking distance to the malecón, especial in the heat. Rooms are very small, felt a bit dingy. Anyone off the street can come in and get in the elevator to any floor. I couldn’t use my added security door jam because the door was too close to the side wall. They charge way too much for this place on Expedia. When I checked in the sign for the daily rate was $22.00.
Stayed 2 nights in Aug 2023
Response from MG on 31 Aug 2023
Dear Miss MelonieThank you for taking the time to write this review. I regret that the facilities and service did not live up to your expectations. I can assure you that every constructive criticism you’ve shared with us has been taken very seriously by our team in order to keep standards, expected by our guests on the highest level, ensuring your satisfaction.Kind regards

6/10 Okay

Octavian

Poor area
Stayed 4 nights in Aug 2023
Response from MG on 25 Aug 2023
Buenas tardes Le agradecemos su respuesta a nuestra encuesta y la preferencia al hacernos parte de su visita a la ciudad de La Paz. De antemano una disculpa continuaremos trabajando para mejorar nuestros servicios y atenderle como se merece.Esperamos nos permita tenerlo nuevamente en ésta su casa.Reciba usted un cordial saludo.

6/10 Okay

Rollin

Liked: Cleanliness
Clean but small room. Breakfast was less than average. Coffee was like water.
Stayed 1 night in Aug 2023
Response from MG on 25 Aug 2023
Dear Mr. RollinWe appreciate your comments, for our company your opinion is really  important, We apologized for the inconveniences presented during your stay. We expect to change this bad image and attend you as you deserve. Best Regards.

10/10 Excellent

Steven Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast
Stayed 4 nights in Aug 2023
Response from MG on 12 Aug 2023
Dear StevenThank you for your review and for choosing our hotel One La Paz and for your comments about the accommodations. I’m happy that you enjoyed your stay. I’m looking forward to having you again as a guest in our hotel.Warm regards

8/10 Good

Ram

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location good value nice view
Stayed 1 night in Jul 2023
Response from MG on 19 Jul 2023
Dear Mr. RamWe thank you for choosing our hotel. We hope to have the pleasure of welcoming you back in the futureBest regards,

8/10 Good

Justo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from MG on 9 Jul 2023
Buenas tardes JustoMuchas gracias por tu calificación, esperamos tenerte pronto.Recibe un cordial saludo.

8/10 Good

Kelly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel is basic and simple. Not a resort Hotel. But a simple clean building which covers what you need.
Stayed 14 nights in Jun 2023
Response from MG on 4 Jul 2023
Dear Miss KellyWe thank you for choosing our hotel. We hope to have the pleasure of welcoming you back in the futureBest regards,

10/10 Excellent

Ofelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The service, the breakfast included is delicious and fresh the bedding is very clean and the bathroom is nice and ver clean.
Stayed 4 nights in Jun 2023
Response from MG on 1 Jul 2023
Dear Miss OfeliaThank you for your review and for choosing our hotel One La Paz and for your comments about the accommodations, food and our service!!. I’m happy that you enjoyed your stay. I’m looking forward to having you again as a guest in our hotel.Warm regards

4/10 Poor

Sandra

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023
Response from MG on 21 Jun 2023
Buenas tardes SandraLe agradecemos su reseña a nuestra encuesta y la preferencia al hacernos parte de su visita a la ciudad de La Paz. De antemano una disculpa continuaremos trabajando para mejorar nuestros servicios y atenderle como se merece.Reciba usted un cordial saludo.

8/10 Good

praveen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from MG on 21 Jun 2023
Buenas tardes PraveenLe agradecemos su puntuación y la preferencia que tiene por utilizar nuestros servicios.Reciba usted un cordial saludo.

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Beds smaller than usual
Stayed 1 night in Jun 2023
Response from MG on 21 Jun 2023
Buenas tardes ChristinaLe agradecemos su puntuación y la preferencia que tiene por utilizar nuestros servicios.Reciba usted un cordial saludo.

10/10 Excellent

Albana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service.
Stayed 4 nights in May 2023
Response from MG on 13 Jun 2023
Dear AlbanaWe thank you for choosing our hotel. We hope to have the pleasure of welcoming you back in the futureBest regards,

8/10 Good

Carol

Liked: Cleanliness, property conditions & facilities
Convenient
Stayed 12 nights in May 2023
Response from MG on 29 May 2023
Dear Miss CarolWe thank you for choosing our hotel. We hope to have the pleasure of welcoming you back in the futureBest regards,

8/10 Good

Ma. Magdalena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2023
Response from MG on 5 Jun 2023
Buenas tardes Srita. Ma. MagdalenaMuchas gracias por su reciente visita, será un gusta atenderla en su próximo viaje a la hermosa Paz.Reciba un cordial saludo.

10/10 Excellent

jose luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from MG on 11 May 2023
Buenas tardes Jose LuisLe agradecemos su reseña y la preferencia que tiene por utilizar nuestros servicios. Esperamos tenerlo nuevamente a esta su casa y seguirlo atendiendo como merece.Reciba usted un cordial saludo.

6/10 Okay

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
One night at One
Stayed 1 night in Apr 2023
Response from MG on 29 Apr 2023
Dear Miss LindaThanks for staying with us. We appreciate your feedback!

10/10 Excellent

sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy, clean, quiet, modern hotel. Well staffed and walkable to the malecon. The breakfast is incredible! No trouble finding it or getting in. There is staff to help and they are friendly. Safe neighborhood. Recommended!!! Would stay again.
Stayed 2 nights in Apr 2023
Response from MG on 29 Apr 2023
Dear Miss SarahThank you for the time you take to share those comments to us and for having chosen One La Paz. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I'm glad to know you enjoyed your stay with us, and i already share your comments with our staff.I’m looking forward to having you again as a guest in our hotel.Warm regards

4/10 Poor

arturo, Cedar Hill

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place. But no help on trying to to and from airport. Just couldn’t get a straight answer on getting to airport. Way too much bleach on pillowcases and bed coverings. Nice and clean place thought. So we give it a 2.5 rating…
Stayed 3 nights in Apr 2023
Response from MG on 17 Apr 2023
Dear ArturoThank you for taking the time to write this review. I regret that the facilities and service did not live up to your expectations. I can assure you that every constructive criticism you’ve shared with us has been taken very seriously by our team in order to keep standards, expected by our guests on the highest level, ensuring your satisfaction.Kind regards,

10/10 Excellent

Jayne

Stayed 8 nights in Mar 2023
Response from MG on 29 Apr 2023
Buenas tardes JayneLe agradecemos su puntuación y esperamos nos dé la oportunidad de seguirle atendiendo como usted se merece.Reciba usted un cordial saludo.