Search Hotels Near Lake Michigan College, Benton Harbor

"Terrible customer service. Front desk are not trained and just tell customer inaccurate information. I called to see how to cancel my reservation because of the snow storm that was coming in awhile back and the front desk woman who answered the phone told me yes I can cancel. “I asked if I would get the $149 refund “ she said yes and that she would cancel as soon as she was done help another customer. I never got the refund. Went back and forth with Expedia who had to contact the hotel who now said I can not have a refund because policy is to cancel through Expedia. I would have been happy to do that at the time had the worker told me that was the process and not assured me she would take care of it. I will share my experience with everyone I know because I know the manager (who I called many times and left a message) had the ability to make this right and take the opportunity to address the worker and train them so this did not happen to another customer. "

"It was a excellent hotel. The rooms were clean and comfortable. Breakfast was great. Lots of choices. Close to restaurants and shopping. Staff was friendly and helpful. Definitely will stay again."

"Positive: Breakfast was very good and bed was comfortable. Negative: Pool was closed and I did see a cockroach in the room. "

"Stayed here for over a week. The room was clean and comfortable. The breakfast was good and included eggs, sausage, potatoes, oatmeal, waffles, bagels, fresh fruit, yogurt, juice and a few more things. I recommend making a breakfast sandwich with bagel, sausage, and egg! Overall hotel was clean, but when I went to use a pool, the area around it was dirty with garbage on the floor and pool water did not look clean. It needs to be looked into. I’ve stayed in multiple hotels in that area and a few of them had their pools closed by health department. Unfortunately, I could see this one being a candidate, as well. I did like the gym, they have a Peloton in there, however it doesn’t connect to the internet. They tried re-setting the router, but it still wouldn’t connect. That was a bummer. Overall, I would stay there again, just no pool for me. "

"Great location in St. Joseph! Fantastic room at a great rate for the off season. The breakfast was most of the usual fare but was lacking in protein options one of the days. We had an excellent dinner at the Bistro. "

"Friendly staff, clean rooms, amazing harbor view!"

"Don't book this location. The property is currently under construction. Pool and hot tub were closed. There was no breakfast. The first room we were assigned had no functioning light in bathroom or the vanity area. In the next room that they assigned us, the toilet was not properly attached to the floor and rocked forward when you sat down. In the night I noticed leakage around the toilet. It was half way across the floor in front of toilet and reached the tub. Don't know if it was sewage of fresh water, but didn't want to step on that coming out of the bath. When I reported it, the voice on the front desk ring doorbell couldn't be bothered to show up in person. He did assure me that he would look into it, in a condescending way that made me think that he believed that I forgot to close the shower curtain and the water was my fault. No apology was given. "

"Found hair in the shower, which was totally gross and not sanitary at all. To make matters worse, there wasn't even a complimentary breakfast, which is a bummer. The staff seemed pretty checked out, I even saw one of them sleeping! Definitely not the experience I was hoping for."

"Staff were very kind, and accommodating "