Hotel Keluarga di Leatherhead

"Room not ready, told to go to the lounge bar. Took 30 minutes for any staff to even be there."

"Pros: Clean, quiet, comfortable well maintained. Cons: No mini fridge, no bottled water, no air-conditioning (it was an exceptionally hot night)."

"My daughter and I had an amazing stay at Chelsea Harbour Hotel during our Wimbledon trip. From the moment we arrived, the staff made us feel so welcome and took great care of us throughout our visit. The hotel itself was excellent, and having access to the pool and gym was a wonderful bonus after long days at Wimbledon. We also used the in-room dining service several times, and every meal was delicious, fresh, and arrived promptly. The concierge and front desk were incredibly helpful with...

"We booked here after previously having an awful experience at a different 5* london hotel…. And we fell in love with this place. It was a breath of fresh air to be treated like a valued customer at this hotel and the facilities and room immaculate with everything you could need and more."

"Staff was great and room was spacious by London standards What makes it great though is the location. Convenient and walkable to so many sites!"

"A spectacular river view and nice room if you pay more. Lovely gardens for the heart of the city/Wharf. This hotel could be great if it improved a few basics. Check in was poor as they migrated to a new system. We waited 15 mins as the first in the queue with no offer of a complimentary drink. The rooms need kettles. We asked 5 times before one was delivered with tea bags also requested. Only drink on offer was coffee. Breakfast at 9.30 am was stone cold as the hotel is geared toward business...

"great view of River Thames"