2/10 Sangat Buruk
Larisa
Bepergian bersama keluarga
17 Des 2025
Tidak Disukai: Kebersihan
Upon arrival, I had a very unpleasant check-in experience. The manager, Liza Nakano, was rude and unwelcoming. When I requested reasonable accommodations, she responded by saying that my stay was “too long” and proceeded to lecture me about how difficult it was for her to run the business and what she could not do, rather than offering solutions.
The check-in process took over an hour, leaving me exhausted. I was finally able to access my room close to midnight.
Maintenance throughout the stay was poor. We had to request basic refills, and on one occasion we returned to find our pillows left on the floor. After rainfall, water consistently pooled on the balcony and stayed there as drainage didn't work. Also, drainage along the walkways did not function properly, creating inconvenience and safety concerns.
The only positive aspect of our stay was the location. The beach is beautiful and enjoyable. However, we would only consider returning if there were significant improvements in management, maintenance, and overall guest service.
Larisa
Menginap 13 malam pada bulan Desember 2025
