"Love the layout of our suite, we had a king bed with full bathroom with a balcony and our kids had a room with two full beds and a full bathroom as well. Kitchenette area and TV area. It was perfect for our family and our overnight stay in Negril. The staff was wonderful, very courteous and reception staff was very commendable. I totally forgot the name of the staff that checked us in but she was amazing, we were fortunate to see her when we were checking out as well. Her customer service was Superb! The servers we had at breakfast were also a delight and I can honestly say the food was great and enjoyable.
I would definitely return again with my family. It was a very lovely and relaxing stay with the Travelers Beach Resort crew."
Sunset at the Palms Resort - Adults Only - All Inclusive
10/10 Excellent
"SATP is such a home away from home for us! Beautiful gardens, birds, the beach and THE BEST TEAM! Everyone is just wonderful. The rooms are quaint and comfortable and the food is outstanding. We will be going back again for a third stay next year."
Royalton Negril, An Autograph Collection All-Inclusive Resort
10/10 Excellent
"Our room was very clean, and the staff were absolutely amazing! My butlers, Okeen and Nicholas, were outstanding. They were incredibly helpful, attentive, and always on top of everything. They made us feel so welcome and truly went above and beyond to ensure we had an unforgettable experience.
The bartenders were also fantastic and very personable. Carrieanne was so much fun and made some amazing drinks! Everyone we encountered helped make our stay special.
This was absolutely the best vacation I’ve ever had! The exceptional service, welcoming atmosphere, and amazing staff made the entire experience unforgettable. Thank you to the entire team for going above and beyond to make our vacation so incredible. We can’t wait to come back! ❤️"
Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only
10/10 Excellent
"We had a wonderful stay overall, but I want to provide balanced feedback regarding a specific incident after checkout.
First, the positives: Our stay was made truly memorable by two exceptional staff members, Devaughn and Jermaine (From Prime) . They went above and beyond to ensure we were comfortable and well taken care of. They are a credit to your team.
However, we encountered a significant issue after checking out. We were given a dining pass so we could enjoy a meal before departing. After waiting in line for 15 minutes, we were told by the hostess that we could not be seated because our armbands had been removed. We explained we had just checked out and showed her the pass, but she insisted she was following instructions from her manager.
Fortunately, a more knowledgeable hostess saw what was happening and intervened, resolving the situation. While we were grateful for her help, the initial interaction was frustrating and unnecessary.
Suggestion for Management: Please ensure all frontline staff are adequately trained on policies regarding guests who have checked out but have valid dining passes. A little training would have saved us 15 minutes and a lot of confusion.
Despite this hiccup, the service from Devaughn and Jermaine ensures we would consider returning. Thank you."
"This stay was a lovely family weekend stay overall.
The biggest issue for us was the buffet. It was average, repetitive, had no flow to the order (eg: no ketchup at kids nugget station/no milk by breakfast station)
There was a lack of ice cream flavours and overall desserts for kids.
However, the dinners at the restaurants were so good! Food, choice and service.
Unfortunately families are not allowed to cross into the adult section and dine. Another minor issue we had. The adults are allowed to cross into our section and use up our family amenities like cabanas, and it makes our bar and food areas over crowded with a very different vibe at the entertainment pool…this is not uncommon for adult/family shared sites. Just a general remark we notice.
Kids zone and splash park really good!
Unfortunately our room had a drainage smell on the second day onwards from the toilet and shower, we reported but nothing was done so we just tried to manage it ourselves.
It was a good and memorable stay overall. Staff are great."
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