6/10 Cukup Baik
Mara R Da
Bepergian bersama teman, Bepergian bersama keluarga
16 Mei 2024
Disukai: Fasilitas, kondisi & fasilitas properti
Tidak Disukai: Kebersihan
To start off we went to the Royalton because it was recommended as a place to do our destination wedding by someone who had a great Experience just before Covid. With high hopes that this would be the place that we were going to get married we traveled over three hours by plane and over an hour via mobile transportation to reach this property. We also had had contact with the on-site wedding planner to our arrival who knew the dates we booked our trip for. Upon arrival, the treatment was mediocre from the start. As a couple who has visited several all inclusive destinations, we were sad to see that this one lacked personality from the staff. It was rare to see staff that were truly happy to be there. On several occasions, the bartender at the bar just behind the entertainment stage near the beach, Had an attitude every time we would ask for drinks. And I must emphasize that we are tippers! I could understand if we were a couple that did not tip every single person that helped us from Butler to bartender to waitress, to bellboys An even staff that were driving the golf carts to help us With transportation through the resort . Then the attitude would be warranted; however, we understand the struggle of strongly depending on tips for income. We were extremely turned off by the service; Huge disappointment. Then, to make matters worse when we finally brought our family to their room, we open the door to find a minimum of 5 LIVE roaches!!!!
Long story short, we will never return.
Mara R Da
Menginap 4 malam pada bulan Mei 2024