6/10 Cukup Baik
Leona
Bepergian bersama teman
29 Sep 2025
Disukai: Fasilitas
Overall it was ok.
There was some confusion with our check in time. It said 2pm on the booking and we planned to arrive then but when I contacted the reception the day before they said that wasn't guaranteed. There was no apology and the response felt a bit rude given the booking clearly stated 2pm. The receptionist on arrival wasn't very friendly either. The room was however ready at 2pm.
We had booked a regular room and were given a small room in the basement (studio 2). It was very small with the bed in the corner and a wall one side and the kitchen unit not very far at all to the other side of the bed. The bathroom was also right next to the kitchen. It felt very weird sleeping so close to the kitchen. I am surprised this was a regular room as it's hard to imagine how it could possibly have been smaller. Definitely wouldn't want to stay in a little room if that was in fact a regular. It felt a bit grubby too with damp / black marks on the bathroom ceiling.
On the second day there was a leak in the bathroom. We reported it and maintenance came very quick. It couldn't be fixed but we were quickly given another room which was much appreciated. I think this must have been a large studio which was much bigger and I wish we'd have booked that size room to start with. The room was a little tired in parts but perfectly comfortable.
The location was good and well connected via tube. The staff on check out were friendly and let us leave our bags.
Leona
Menginap 2 malam pada bulan September 2025
