The location is excellent, & check in was super easy. Place was very clean, but… it was not the room I booked. The room I booked showed a washer in the pictures. Thus, I packed for my long trip expecting to do some laundry there. After using the app to communicate with someone from Sonders, it didn’t go anywhere. The room I booked was already occupied and they were trying to get me a room at another property. Not ideal because after 15 hours traveling I didn’t want to go somewhere else. I waited for an hour sitting on a chair for this possible relocation. I didn’t want to make myself comfortable because that room could be needed. After one hour without response I started the chat again and it seemed I had to explain everything again to a new person. I gave up and just did my laundry in the kitchen sink. Beyond that frustration, it was also hard to get good sleep. The room faces a very loud street. I’m used to city noise but that was a lot. Closing the window would help but the room would get too hot. The fan provided was basically useless and was almost as loud as the street. Lastly, there were sulfer smells that would come from the bathroom randomly regardless of whether the ventilation fan was on or not.