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Reviews of The Gate

4 out of 5
The Gate
41 White Church Lane, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 202 out of 304 reviews" "
Rating 8 - Good. 57 out of 304 reviews" "
Rating 6 - Okay. 28 out of 304 reviews" "
Rating 4 - Poor. 11 out of 304 reviews" "
Rating 2 - Terrible. 6 out of 304 reviews" "

9.0/10

Cleanliness

10/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Chhouhan

Liked: Cleanliness, property conditions & facilities
Stayed 13 nights in Apr 2024
Response from The Gate Team on 28 Apr 2024
Dear Chhouhan, thank you for sharing your review. We trust that you enjoyed your stay and hope to see you again.

10/10 Excellent

Phyllis

Liked: Cleanliness, amenities, property conditions & facilities
A fairly new establishment with a crisp front desk area and up-to-sate general amenities, the Gate sits right in the heart of East End, minutes away from the Aldgate East tube station and many eateries. Business travellers will find it handy.  Cosy Japanese restaurant on the same block.The famed but overrated Brick Lane is literally a walk through. Spitalfields Market is a 10 minute walk in the same direction. No question a great location if you want to check out the East End.  Free coffee and tea a very nice touch.  There is no phone in the room for contacting the front desk, if you have a question or a request, either phone them on your own phone, or go to them on your way out.  Front desk staff usually set the tone for your stay.  Here most of them are warm and friendly, especially Genaviev and Halina.  Duty Manager Gabrella solved an issue with the shower during my first stay two days earlier most professionally and with care for my well being.  I was impressed.
Stayed 4 nights in Apr 2024
Response from The Gate Team on 18 Apr 2024
Dear Phyllis, it was a pleasure to read your review and our team are grateful for your kind comments. We are delighted to have exceeded your expectations and hope to see you again.

10/10 Excellent

Evelyn Alice

Liked: Cleanliness, property conditions & facilities
Stayed 13 nights in Mar 2024
Response from The Gate Team on 18 Apr 2024
Dear Evelyn Alice, thank you for sharing your excellent rating. We are pleased that you enjoyed your stay and hope to see you again.

6/10 Okay

PEDRO

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Bed legs to far out
Stayed 4 nights in Apr 2024
Response from The Gate Team on 8 Apr 2024
Dear Pedro, thank you for sharing your review. We would be grateful if you could message us through Expedia with feedback about your stay as we welcome the opportunity to improve our guest experience.

10/10 Excellent

Irma

Liked: Cleanliness, amenities, property conditions & facilities
I fully recommend this hotel. I will come back!
Stayed 1 night in Mar 2024
Response from The Gate Team on 18 Mar 2024
Dear Irma, thank you for your excellent review and recommendation. We are pleased that you enjoyed your stay and look forward to seeing you next time.

10/10 Excellent

Christina

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, amazing lounge/terrace area with complementary drinks. Great view from my room and staff very welcoming and friendly.
Stayed 1 night in Mar 2024
Response from The Gate Team on 13 Mar 2024
Dear Christina, thank you for sharing your excellent review. We are delighted that you enjoyed a warm welcome, the 5th floor lounge and fabulous view and our friendly team hope to see you again.

10/10 Excellent

Irma

Stayed 2 nights in Mar 2024
Response from The Gate Team on 28 Mar 2024
Dear Irma, your excellent review and rating is much appreciated and we hope to see you again.

6/10 Okay

Stefania, reno

Stayed 4 nights in Feb 2024
Response from The Gate Team on 25 Mar 2024
Dear Stefania, thank you for your review. We are sorry not to have met your expectations on this occasion and would be grateful if you could share your feedback as we welcome the opportunity to improve the customer experience. We hope you will be in touch.

10/10 Excellent

Jordan

Liked: Cleanliness, amenities, property conditions & facilities
Always lovely and prepared rooms. High quality soaps, equipment, coffee, etc. Easy to feel welcomed and rest easy knowing things are handled properly.
Stayed 1 night in Feb 2024
Response from The Gate Team on 5 Feb 2024
Dear Jordan, we thank you for your excellent review of our apartment facilities and amenities and hope to see you again.

10/10 Excellent

Derek

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 9 nights in Jan 2024
Response from The Gate Team on 21 Mar 2024
Dear Derek, thank you for sharing your excellent rating. We are pleased that you enjoyed your stay and hope to see you again.

6/10 Okay

Hannah

Disliked: Cleanliness, room comfort
Okay
Was okay but had to move rooms because the first had stains on floor and bed, second was okay but still not great for the amount we paid. Also had to pay £150 security deposit but was not told about it beforehand. Overall was okay
Stayed 3 nights in Jan 2024
Response from The Gate Team on 16 Jan 2024
Dear Hannah, we thank you for your review and feedback regarding the condition of the apartment you were allocated. We have noted your comment regarding the security deposit and have asked Expedia to display this prominently on their website so that guests have advance warning. We are sorry not to have met expectations on this occasion,but hope to have the opportunity to welcome you back.

10/10 Excellent

Angela

Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024
Response from The Gate Team on 16 Jan 2024
Dear Angela, thank you for your excellent rating. We are delighted that you enjoyed your stay and hope to welcome you back.

10/10 Excellent

Leandro

Stayed 1 night in Jan 2024
Response from The Gate Team on 11 Jan 2024
Dear Leandro thank you for sharing your excellent rating. We are so pleased that you enjoyed your stay and hope to see you again.

8/10 Good

Philippa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel in an excellent location. Easy access to the underground. A few shops over the road selling groceries and essentials. Only a few minor clearing issues in the bathroom. Other than that, excellent.
Stayed 2 nights in Dec 2023
Response from The Gate Team on 8 Jan 2024
Dear Phillipa, thank you for sharing your review and feedback. We are pleased that you enjoyed your stay in our great location and hope to welcome you back.

10/10 Excellent

David Jesús

Travelled with family
Liked: Cleanliness, room comfort
Al perfect
Everything went very well, The check in and check out was very good, everything was perfect.
Stayed 8 nights in Dec 2023
Response from The Gate Team on 8 Jan 2024
Dear David, we are grateful for your perfect review and rating and hope to welcome you back.

10/10 Excellent

Candice

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had 6 people and had two rooms. One was an accessible family apartment, and one was a superior apartment. Both had plenty of space for 3 people each. My teenage sons slept on the pull-out couch and said it was comfortable. The superior apartment had a clothes washer/Dryer and it came in handy when our clothes got a but wet when a sudden rainstorm pooped up and caught us unaware. Both apartments also had a convection/microwave oven. My only problem with the oven is the language seemed to be set to Arabic? and I could not figure out how to change the language setting, I did manage to figure out how to use it still and it worked well for heating up the breakfast items we purchased. Both units had small fridges and glasses, plates, some cooking utensils etc. Everything we could possibly need including pots and pans as well for the cook top. The location was good and about a 4 minute walk to the Algate East underground station which is on several main arteries into the city so it was easy to get around to wherever we wanted to go with 20-30 min ride. We also loved being able to walk up to the Spitalfields market and enjoyed several restaurants on the famous Brick Lane (sometimes called the curry mile) which was all within a 10-15 minute walk. We also walked to the Tower bridge and Tower of London in about 20 minutes. Hotel staff was professional and the rooms were clean we also enjoyed the lounge area with its free coffee, hot chocolates and tea and juice selections.
Stayed 7 nights in Dec 2023
Response from The Gate Team on 4 Jan 2024
Dear Candice, thank you for sharing your excellent review. We are so pleased that you and your family enjoyed your stay and found time to explore our vibrant neighbourhood. We hope to see you again.

4/10 Poor

Kimberly

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from The Gate Team on 8 Jan 2024
Dear Kimberly, thank you for your review. It is clear from your rating that we have not met your expectations on this occasion and we would be grateful if you could share details of your stay with us as we welcome the opportunity to improve the guest experience.

10/10 Excellent

Raminder

Stayed 7 nights in Dec 2023
Response from The Gate Team on 4 Jan 2024
Dear Raminder, we thank you for your excellent rating and hope to see you again.

8/10 Good

alexander

Travelled with family
Liked: Cleanliness, room comfort
Great stay and location. Some miscommunication
Great stay and relatively affordable. Would give 5 stars except for the internet kept dropping, which in their words caused my reservation to accidentally be cancelled after I emailed and left several phone message a that flights were delayed. But they did clean that up. Great proximity to train and buses and food; way cheaper than using rideshare! Compact but cozy penthouse with great views of city and staff were helpful after initial miscommunications.
Stayed 4 nights in Dec 2023
Response from The Gate Team on 7 Jan 2024
Dear Alexander, thank you for sharing your review and feedback and pleased that you enjoyed our location. The Penthouse was an excellent choice and we hope to see you again.

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, room comfort
Great Hotel
This hotel was great. It was affordable and clean with easy access to the tube. Definitely will stay here again if we make it back to London.
Stayed 8 nights in Dec 2023
Response from The Gate Team on 27 Dec 2023
Dear Ryan, we thank you for your lovely review and hope to welcome you back to our great city.

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
The room had everything required for a comfortable stay.
Stayed 1 night in Dec 2023
Response from The Gate Team on 27 Dec 2023
Dear Robert, thank you for your review. We are pleased that you enjoyed a comfortable stay and hope to see you again.

8/10 Good

Chris

Business traveller
Liked: Cleanliness, room comfort
Great room, near tube.
Great stay, only thing missing is a cooked breakfast.
Stayed 1 night in Dec 2023
Response from The Gate Team on 13 Dec 2023
Dear Chris, thank you for sharing your review and feedback regarding breakfast. Our continental buffet is designed to offer carefully selected fresh produce of a consistently high quality and we hope to see you again.

6/10 Okay

Eleni

Travelled with family
Disliked: Cleanliness
Average. Nothing special. Area of hotel was very close to transportation and many grocery stores and restaurants.
Stayed 8 nights in Dec 2023
Response from The Gate Team on 12 Dec 2023
Dear Eleni, thank you for sharing your review and feedback. We are sorry that we did not meet your expectations on this occasion, but thank you again for your feedback.

10/10 Excellent

Riley

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from The Gate Team on 11 Dec 2023
Dear Riley, we thank you for your review and excellent rating and hope to welcome you back.

10/10 Excellent

yougesh

Liked: Cleanliness, amenities, property conditions & facilities
Loved the le labo products and upgrade from studio to apartment.
Response from The Gate Team on 7 Feb 2024
Dear Yougesh, thank your for sharing your review and excellent rating. We are so pleased that you enjoyed your stay and the upgrade and hope to welcome you back.

10/10 Excellent

Rekha

Stayed 3 nights in Dec 2023
Response from The Gate Team on 27 Dec 2023
Dear Rekha, thank you for your excellent rating. We are pleased that you enjoyed your stay and hope to welcome you back.

10/10 Excellent

Christian Sundby

Stayed 4 nights in Nov 2023
Response from The Gate Team on 5 Dec 2023
Dear Christian, we are grateful for your review and rating and hope to be of service again soon.

10/10 Excellent

Syeyi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, bed was very comfortable with clean sheets, wonderful view and able to open window to air the room, fantasic shower. Loved the 24 hour lounge. Excellent service. Would stay here again.
Stayed 2 nights in Nov 2023
Response from The Gate Team on 29 Nov 2023
Dear Syeyi, we are grateful for your excellent review and so pleased that you enjoyed a comfortable stay, the views and our 5th floor lounge. We look forward to seeing you next time.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Perfect for my needs whilst working in London.
Stayed 1 night in Nov 2023
Response from The Gate Team on 29 Nov 2023
Dear David, thank you for your review and rating We are so pleased to have delivered the perfect stay and hope to see you again.

10/10 Excellent

Thong Soon

Stayed 1 night in Nov 2023
Response from The Gate Team on 20 Dec 2023
Dear Thong Soon, we thank you for your perfect rating and hope to see you again.

10/10 Excellent

Lynda

Stayed 1 night in Nov 2023
Response from The Gate Team on 18 Dec 2023
Dear Lynda, thank you for your review and excellent rating. We are pleased that you enjoyed your stay and hope to see you again.

6/10 Okay

Warren, Lieto

Stayed 1 night in Nov 2023
Response from The Gate Team on 19 Dec 2023
Dear Warren, thank you for sharing your review. It appears that we did not meet your expectations on this occasion and we would be grateful if you could message us through Expedia with details about your stay. We welcome the opportunity to improve the guest experience and hope to hear from you.

10/10 Excellent

Katherine

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from The Gate Team on 29 Nov 2023
Dear Katherine, thank you for your excellent review and rating. We hope to see you again.

10/10 Excellent

Sabine

Stayed 1 night in Nov 2023
Response from The Gate Team on 17 Dec 2023
Dear Sabine, thank you for your review and perfect rating. We are pleased that you enjoyed your stay and hope to see you again.

10/10 Excellent

Hyunju

Stayed 8 nights in Nov 2023
Response from The Gate Team on 21 Nov 2023
Dear Hyunju, thank you for sharing your excellent review and rating. We are so pleased that you enjoyed your stay and hope to see you again.

10/10 Excellent

Moanamisi

Stayed 3 nights in Nov 2023
Response from The Gate Team on 19 Nov 2023
Dear Moanamisi, thank you for sharing your excellent rating. We are so pleased that you enjoyed your stay and hope to see you again.

6/10 Okay

Roshani

Business traveller
Liked: Cleanliness
Unlikely to come back
Booked the apartment, wasn't impressive at all. They have done what they could do with the space. A few things to note, the bottle of prosecco on arrival was not provided and when I called the reception, they sent a tiny bottle which leaves a bad tatse, you might as well leave it out of the offer. The bed was rather small for a king sized bed, the oven took forever to heat food and they do not have any room service. On the bright side, breakfast was decent. Not sure its worth the money.
Stayed 1 night in Nov 2023
Response from The Gate Team on 14 Nov 2023
Dear Roshana, thank you for your review. We are sorry not to have met your expectations on this occasion, but appreciate your feedback.

10/10 Excellent

Chika

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from The Gate Team on 5 Dec 2023
Dear Chika, thank you for sharing your excellent rating. We are so pleased that you enjoyed your stay and hope to see you again.

10/10 Excellent

Ruth

Stayed 1 night in Nov 2023
Response from The Gate Team on 13 Nov 2023
Dear Ruth, your review and excellent rating are much appreciated and we hope to see you again.

4/10 Poor

Rekha

Stayed 2 nights in Nov 2023
Response from The Gate Team on 4 Dec 2023
Dear Rekha, thank you for your review. We were disappointed to see your rating and would be grateful if you could share details of your stay as we welcome the opportunity to improve the guest experience.

6/10 Okay

Anthony

Stayed 1 night in Nov 2023
Response from The Gate Team on 10 Nov 2023
Dear Anthony, thank you for sharing your review. It is clear from your rating that we have not met your expectations and we would be grateful if you could share feedback as we welcome the opportunity to improve the guest experience. We hope to hear from you.

10/10 Excellent

Kendra

Stayed 1 night in Nov 2023
Response from The Gate Team on 9 Nov 2023
Dear Kendra, thank you for sharing your review and excellent rating. We hope to see you again.

8/10 Good

Ralf

Stayed 2 nights in Nov 2023
Response from The Gate Team on 7 Nov 2023
Dear Ralf, thank you for your review and hope to see you again.

10/10 Excellent

Frank

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from The Gate Team on 31 Oct 2023
Dear Frank, your perfect rating is much appreciated and we hope to welcome you back.

10/10 Excellent

JOSEPH and or LESLIE

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
So close to so much. Great food To the left our the door Turkish food at Efe amazing. Great curry further down bricklane. To the right. Pizza and pasta delish. Great grocery across the street. Close to the tube. Short walk to Tower of London and tower bridge or one tube stop. Staff both friendly and helpful. Will come back to London and stay here
Stayed 7 nights in Oct 2023
Response from The Gate Team on 23 Oct 2023
Dear Joseph and Leslie, thank you for your review and excellent rating. We are so pleased that you discovered the culinary delights and sights in our neighbourhood and our friendly team look forward to welcoming you back on your next visit to London.

10/10 Excellent

Ljubov

Stayed 1 night in Oct 2023
Response from The Gate Team on 8 Nov 2023
Dear Ljubov, we are grateful for your excellent rating and hope to welcome you back.

10/10 Excellent

HANSAE

Stayed 4 nights in Sep 2023
Response from The Gate Team on 15 Oct 2023
Dear Hansae, thank you for your review and perfect rating. We hope to be of service again soon.

10/10 Excellent

Chloe, Ipswich

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic hotel with even better staff
Stayed 1 night in Oct 2023
Response from The Gate Team on 15 Oct 2023
Dear Chloe, the team were delighted with your fantastic review and so pleased that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Yom tov

Travelled with family
Liked: Cleanliness, room comfort
We had a perfect stay. We felt as at home as possible. Amazing service. always with a smile. Very close to the subway and buses. Excellent location. A perfectly equipped kitchen. In short, everything is great
Stayed 7 nights in Oct 2023
Response from The Gate Team on 10 Oct 2023
Dear Yom, thank you for sharing your excellent review of our apartment facilities. We are so pleased you enjoyed the perfect stay and we hope to welcome you back.

10/10 Excellent

Jason

Stayed 2 nights in Oct 2023
Response from The Gate Team on 9 Oct 2023
Dear Jason, your perfect review and rating is much appreciated and we hope to see you again.