Los Gatos hotel guide. Sonesta Hotel hotel in Los Gatos, California

"The hotel is OK. I was inconvenienced by being locked out of my room at 9a. When I went to the front desk, the young lady wasn’t too friendly. She gave me another key, and that one didn’t work. A manager/maintenance man came by to let me in and said my key didn’t work because I was checking out that day. I asked why would I be locked out at 9a if checkout is at 11a. He replied “that’s just what happens. “ No apologies, no friendly smile, just a straight face. The hotel is OK, but the non friendliness of the staff made the stay not so great. "

"Clean rooms, friendly staff."

"This place is ghetto. Very dark and had a bunch of people hanging out in parking and someone living in a RV in the parking lot. Would never stay again. "

"Stay away. Lobby is nice but the rooms don’t match. The worst part is the service and rudeness of the staff. Impossible to get help or speak to management. I’ve traveled internationally and have never had this much trouble with an establishment. "

"Loved the pool, staff and fire pit outside my room! "

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"This place is fantastic! Everything about it is above and beyond. "

"Property is kept beautiful with lots of amenities near by. All room views are exceptional!"

"The breakfast is the best I’ve had at any of the local hotels."