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"One of the best things about this hotel is its location - it is very close to Al-Masjid an-Nabawi, and everything we needed was nearby and easily accessible. Also, on our first night we arrived very late in the evening, and the staff quickly resolved our accommodation without any delays. Their fast help and support were a big bonus and made us feel very welcome."

"Upgraded to family suite "

"Very good"

"Rooms were very clean, nice ambience and feel, staff was amazing. Actually lady at the counter offered me the upgraded room which was bigger than what I booked. So thanks to her for that. Since I had to catch the flight early in the morning, I couldn’t had a chance to eat the breakfast so I missed that but over all I will give 10 out of 10. Amazing experience "

"Both rooms we had were amazing cleaned daily stocked up beds done bathroom sorted lovely facilities breakfast and dinner take off so much stress for food and was surprisingly very good "

"Highly recommend this place, very clean with great service. Although it’s a bit far from the women’s gate, it’s definitely manageable. I went with my mom, and we had no difficulty accessing the Masjid at all."

"Service is amazing "

"Yes. It was very good room."

"The biggest strength of this hotel is unquestionably the staff. From the moment we arrived, we felt truly welcomed. Special thanks to Anas, who set a very high standard of guest service. He welcomed us with genuine care, managed all the check-in procedures smoothly, and ensured we were completely satisfied. While waiting for the rooms to be ready, he thoughtfully arranged complimentary drinks at the restaurant, which reflected true five-star hospitality. At the restaurant, Abdul Kareem was exceptionally kind and attentive. Another highlight was Lujain at reception, who was the icing on the cake — extremely welcoming, warm, and informative. Special thanks also to Mohammed Altoudi, who was extremely professional and efficient during the checkout process. The rooms were clean, spacious, and very comfortable, with comfortable beds that allowed us to rest well. The location is excellent. A few points for improvement: the bathrooms felt slightly worn out, a and the room service, as is often the case in Makkah and Madinah hotels, was below the expected five-star standard. Additionally, the ladies’ prayer room would benefit from more privacy or better isolation from the main entrance, to enhance comfort and serenity."