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Hotel Serrano

4.0 star property
Travelers find a genuine welcome at this hotel where staff members remember their names and favorite morning beverages after just one day

Choose dates to view prices

Hotel Serrano pulses with energy near Madrid's Gran Via. The on-site coffee shop provides morning fuel before guests head out with rental cars from the property. After exploring, travelers return to connect with in-room WiFi or swap stories at the bar with fellow guests.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Bar
  • Laundry room
  • Room service
The current price is Rp2.997.775
Rp3.297.553 total
includes taxes & fees
21 Jun - 22 Jun

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About this property

Hotel Serrano

  • Upscale hotel near Puerta de Alcalá
  • Located close to Movistar Arena, Hotel Serrano provides a coffee shop/cafe, dry cleaning/laundry services and car hire on-site. In addition to a bar, guests can connect to free in-room WiFi.
  • Additional perks include:
    • Buffet breakfast (surcharge), babysitting (surcharge) and multilingual staff
    • A lift, luggage storage and smoke-free property
    • Concierge services, a front desk safe and a 24-hour front desk
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All guest rooms at Hotel Serrano offer thoughtful touches, such as laptop-friendly workspaces and air conditioning, in addition to amenities, such as free WiFi and safes.
  • More conveniences in all rooms include:
    • Bathrooms with bidets and baths or showers
    • Daily housekeeping and phones

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 16.5 for adults and from EUR 7.50 for children
  • Nearby parking fee: EUR 30 per day (656 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

Frequently asked questions

Is Hotel Serrano pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Serrano?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at Hotel Serrano on 21 Jun 2026 start from Rp2.997.775, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Hotel Serrano?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Serrano?

Checkout is at noon.

Where is Hotel Serrano located?

Located in Salamanca, this hotel is within 1 mile (2 km) of Paseo de la Castellana, Gran Via and Puerta de Alcalá. National Prado Museum and Puerta del Sol are also within 2 miles (3 km). Nunez de Balboa Station is 7 minutes by foot and Ruben Dario Station is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

9.0

Cleanliness

9.0

Location

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 293 out of 524 reviews
Rating 8 - Good. 157 out of 524 reviews
Rating 6 - Okay. 50 out of 524 reviews
Rating 4 - Poor. 15 out of 524 reviews
Rating 2 - Terrible. 9 out of 524 reviews

Reviews

Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a very good location, It is just a few min walk to the Ruben Dario metro station. Room was comfortable and clean and staff were friendly and helpful.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay close to Castellana business district and Salamanca, and not far from central Madrid. Rooms are very modern, comfortable, clean, and overall very good for a short or medium stay. Will definitely be coming back.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

DEBORAH

Liked: Cleanliness, staff & service, amenities
Very nice hotel.!! Great location!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

John

Very clean room. Close to shops and excellent restaurants. Would definitely stay here again. Whole staff was very kind and helpful
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Brandon

Liked: Cleanliness, property conditions & facilities
Great location to do shopping
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Emelyn

Liked: Cleanliness, property conditions & facilities
Love the hotel, excellent location.
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Tomas David

Liked: Cleanliness, property conditions & facilities
Staff provided exceptional costumer service.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to transportation and several restaurants in the area.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Carolina

Liked: Amenities
Nice hotel perfectly located
Stayed 3 nights in Apr 2025
Verified

8/10 Good

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although most hotels in Spain do not have air conditioning available during this time of year, we were fortunate that on the day we arrived, this property had the air conditioning running. Because of that, our experience here was wonderful. In the two previous hotels we stayed at, air conditioning was not available due to the weather not being considered warm enough, which we found quite inconvenient. We had to keep the windows open at night, and the outside noise made it difficult to sleep. Thankfully, this hotel had the air conditioning working during our stay, which made a significant difference in our comfort.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Marian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. We stayed only one night, but the staff were super friendly and the room very clean
Stayed 1 night in May 2025
Verified

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and super friendly staff
Stayed 8 nights in Nov 2024
Verified

10/10 Excellent

kaylin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and access to the train station, shopping district and museums.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Talisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is in a very upmarket part of Madrid (Salamanca)but in a quiet side road which makes it ideal for seeing other interesting places. Lots of restaurants and posh shops in the area. Staff were friendly and helpful. Didn't have so can't comment. Single room was spacious and very clean.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Stella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is located in an upscale shopping area but still very quiet in the night, walkable distance to major tourist attractions
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to shopping street, very clean. Easy check in process.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service
Excellent location
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Maria del Pilar

Liked: Cleanliness, amenities, property conditions & facilities
Very nice experience! Location great!!! The staff very kind
Stayed 1 night in May 2025
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for families visiting Madrid. Safe, clean and walkable to attractions, shopping and restaurants
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great Location, clean, a few minuts from Puerta de Arcalá
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Antonella

Liked: Cleanliness, amenities, property conditions & facilities
Has the best location in all Madrid. Only on block from the best street of the city. Very safe and easy to move in taxi. The location is very very amazing. The rooms are renovable and th staff is veey nice.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Viviana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room!
Stayed 4 nights in Sep 2025
Verified

8/10 Good

Carmen

Liked: Cleanliness, staff & service, room comfort
Excellent, quiet location, with great restaurants nearby. The breakfast was good, but can be improved. The staff are very friendly and helpful. My only complaint is that they turned off the air conditioning without any warning, or at least they didn't warn me, and the room was extremely hot the last night. They should warn the guests…
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Darrin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the city but not in a busy tourist area. Very close to shopping.
Stayed 1 night in Apr 2025