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"the staff is very nice. When I was going to the toilet, the toilet was dirty. I immediately asked for help from trainees Faizal and Melinda. They helped me immediately. I really appreciated that. Thank you."

"Amazing "

"The front staff Suara and Amy help us a lot. Excellent service"

"I cannot speak highly enough about hotel staff, friendly, welcoming, helpful. From the front desk, concierge, housekeeping, staff in the Chamas and 2nd floor restaurants, bar area were excellent. Food including room service was of a high quality. Very happy with my 4 night stay and highly recommend."

"Okay for what you pay for"

"Very Clean, room serviced daily, car spots can be an issue but they have a free Valet service which makes up for it. Very close to the food hotspots and 15-20 mins from major shopping malls. Overall best spot to stay "

"Clean & Great Friendly Staffs"

"We all are very impressed with how well the hotel is run. Among 5-star hotels in Surabaya and Jakarta, this hotel is the best and service truly stands out. Room service was prompt and courteous, the Executive Lounge offered excellent food, drinks, and personalized attention, and breakfast at the Pavilion was outstanding. "