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Crown Regency Hotel Makati

4.0 star property

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Near Greenbelt Shopping Mall, Crown Regency Hotel Makati provides an airport shuttle, a rooftop terrace and a coffee shop/cafe. Treat yourself to a massage at the on-site spa. The on-site restaurant, Lobby Lounge, offers breakfast, lunch, dinner and happy hour. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and car hire on-site.

Reviews

6.6 out of 10

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

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Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for local cuisine breakfast: from approximately PHP 600 for adults and from PHP 600 for children
  • Airport shuttle fee: PHP 1500 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

This property caters to LGBTQ+ guests
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Crown Regency Hotel Makati pet-friendly?

No, pets are not allowed at this property.

How much is parking at Crown Regency Hotel Makati?

Self-parking is free at this property.

What time is check-in at Crown Regency Hotel Makati?

Check-in begins at 2 PM.

What time is check-out at Crown Regency Hotel Makati?

Checkout is at noon.

Does Crown Regency Hotel Makati provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PHP 1500 per vehicle applies.

Where is Crown Regency Hotel Makati located?

Located in Makati Central Business District, this spa hotel is within a 10-minute walk of Ayala Center and Greenbelt Shopping Mall. Glorietta Mall and SM Makati are also within 5 minutes. Ayala Station is 8 minutes by foot and Magallanes Station is 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

6.6

7.0

Cleanliness

8.0

Location

7.2

Staff & service

6.2

Property conditions & facilities
Rating 10 - Excellent. 68 out of 476 reviews
Rating 8 - Good. 151 out of 476 reviews
Rating 6 - Okay. 144 out of 476 reviews
Rating 4 - Poor. 66 out of 476 reviews
Rating 2 - Terrible. 47 out of 476 reviews

Reviews

Verified

6/10 Okay

David

Liked: Cleanliness
Convenient location and adequate room. Staff was polite but not accommodating when we requested to use the lounge during the evening.
Stayed 1 night in Feb 2024
Verified

6/10 Okay

Mary Grace

Liked: Cleanliness
The room was clean, however the washroom shower didn't have warm/hot water. A staff did come promptly upon notice, but we only got warm/hot water in the washroom sink. Also, the breakfast promised failed to provide quality food and though there's buffet trays visibly set up, only a la carte food was served, also the service of food was very slow.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Maribel

The hotel is near the malls, just a few minutes walk. Like the room - modern, clean, comfortable bed and good AC. The only downside was the small bathroom and deep step out of the bathtub. No handrail to hold on. Staff are friendly and helpful. Breakfast was good on our first day, but not on the second day.
Stayed 2 nights in Mar 2024
Verified

6/10 Okay

Mylene

Liked: Staff & service, room comfort

Service is good

It’s better than the rest of budget hotels in makati. My room was okay however, the floor was dirty, seems like it was clean and also, sheets are old and look dirty, spotted a few stains. Service is very good, I was allowed to checked-in 2 hrs before the check in time. The staffs are all helpful and did a good service.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Aaron Toto

Liked: Cleanliness, staff & service, property conditions & facilities
I like the place
Stayed 9 nights in Feb 2024
Verified

8/10 Good

Mae

Liked: Cleanliness, staff & service, amenities
Clean but lack of natural lighting
Stayed 8 nights in Dec 2023
Verified

4/10 Poor

John

Disliked: Staff & service, amenities, property conditions & facilities
Dirty with cockroaches.
Stayed 1 night in Feb 2023
Verified

2/10 Terrible

Carlota

Liked: Staff & service
Disliked: Property conditions & facilities
I would admit that it was convenient to have access to commercial places like Greenbelt and Glorietta, but the hotel is already OLD; as it reeks of a "moldy" air at the lobby, and the hallways stench like a garbage bin...just too sad, coz we we've enjoyed the very first time in opened (and everything was BRAND NEW). Management may have been complacent that they never conducted Quality Assurance from the internal customers, or took reviews like this seriously. The staff managed to perform over and above what was expected, which may be the only "saving grace" of this hotel.
Stayed 4 nights in Jul 2025
Verified

2/10 Terrible

Abdullatif

Never again with Expedia I couldn’t stay and i was denied stay because I didn’t have a reservation, and Expedia ignored all my calls , Emails, and virtual chats, also they ignored the hotel calls. Now Expedia not responding my money back refund request
Stayed 1 night in Jul 2022
Verified

4/10 Poor

Hirofumi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

嫌だった

シーツのサイズが小さい。
Stayed 2 nights in Feb 2025
Verified

8/10 Good

Yoshiki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice but cable tv doesn't work...

It was a quick and friendly checkin.Only disappointment was multinational cable tv which didn't work during my whole stay.
Stayed 1 night in Mar 2020
Verified

4/10 Poor

June

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Good location but not recommended for family hotel

Staff is not helpfull, toilet not well clean and too small. Breakfast is not worth for what you pay.
Stayed 2 nights in Feb 2020
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
ウェブの情報とはだいぶ違っていた。看板は色あせ、エントランスには車が何台も停まっている間をすり抜けて入る感じ。ロビーも狭く四つ星とは思えなかった。シャワーはホースのない天井に固定されたものだけで、上手に身体を洗えず、お湯の出も悪かった。朝食バイキングの料理は非常に少なく、ベーコンもなく、パンもなかった。
Stayed 3 nights in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have read lots of negative review about the hotel before booking. The only reason that I have book is in this hotel is its nearby the malls that my son and I wanted to visit. And to my surprise the negativism reviews are not true! Staff are nice, kind and helpful. The building as they said as dilapidated is outrageous . Yes, there are obstructions here and there as they are upgrading their facilities but it is tolerable.. hence, I am very satisfied with our stay.. my son intact, told me if he gets to travel again alone, he would like to stay there..
Stayed 3 nights in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

一人のお客を失ってしまった

清潔感と安心感があるビジネスホテル。朝食のバイキングは朝食付ではなかったので、9時頃出向いたのだが、主だった料理がなくなっていて、おまけに600ペソとられた。一つの不快なことが、ホテル全体や滞在の印象を大きく変えてしまう。 残念だけど、もう泊まることはないでしょう。
Stayed 2 nights in Dec 2019
Verified

4/10 Poor

KS

Disliked: Amenities, property conditions & facilities
リノベ最中でジヌなどの設備使えず。ペンキ臭くて参りました。
Stayed 2 nights in Nov 2019
Verified

8/10 Good

WEI LIEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
早餐種類太少
Stayed 3 nights in Oct 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service
Be careful at this hotel. They have policies not explained to guests upon check in and then say we have to charge you according to “our policy” you never knew about or is displayed. Breakfast is a joke. Staff is just following owners/management directions so no one on site has the ability to make any concession or make the issue right. Make sure everything works in the room correctly as the mentality is a you broke, you pay attitude even if it was broken before by another guest. Use extreme caution as the little cheaper price for a room will come at a bigger cost with all their hidden policies. Beware!
Stayed 4 nights in Oct 2019
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service
Very high deposit (Php3,000) was required by the hotel. (even 1 night stay) The hotel staff said it was regulated by the hotel manager. How the customer can enjoy for going out (sightseeing, shopping, food etc.) without Php 3,000 cash ? This is something wrong.
Stayed 1 night in Sep 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
特に悪いところはなし。ロケーションは良いので、安く取れれば非常に良い
Stayed 2 nights in Jul 2019
Verified

4/10 Poor

K

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
お湯が出ない。 清掃をしてもらったら部屋に水たまりが出来ていた
Stayed 2 nights in Jun 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and courteous staff from reception desk to Housekeeping
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Its just across the mall and staff are so nice and friendly.
Stayed 2 nights in Apr 2019
Verified

6/10 Okay

Verified traveller

Liked: Room comfort

モールに徒歩1~2分★

最高に便利な場所でした。SMモールやグロリエッタに、徒歩1~2分で行けます。観光は、車がホテルに迎えに来てくれるので、滞在するのに最適です☆
Stayed 4 nights in Mar 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
It's location. Close to mall and other facilities such as airport and land transport.
Stayed 1 night in Mar 2019