Reception

Reviews of Manila Airport Hotel by Urban Connect

3 out of 5
Manila Airport Hotel by Urban Connect
99 PAL Drive Airplane Village Brgy, Vitalez NAIA I, Parañaque, National Capital Region

Reviews

6.4
Rating 10 - Excellent. 59 out of 293 reviews" "
Rating 8 - Good. 73 out of 293 reviews" "
Rating 6 - Okay. 55 out of 293 reviews" "
Rating 4 - Poor. 52 out of 293 reviews" "
Rating 2 - Terrible. 54 out of 293 reviews" "

6.0/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

5.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Gladys

Travelled with partner
Liked: Cleanliness, staff & service
Convenient and great staff
Stayed 1 night in Apr 2024

8/10 Good

Christopher P

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For the price it is a good stay.
Stayed 1 night in Apr 2024
Response from Joey on 25 Apr 2024
Hi Christopher,Thanks for the review. We aim to give a good budget experience for travelers coming in and out of the country.

8/10 Good

Rennison

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Joey on 25 Apr 2024
Hi Rennison,Thank you for the review.

4/10 Poor

Lin, Vancouver

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Poor facilities, very limited transportation. It is not like a hotel and the price does not match the service.
Stayed 1 night in Apr 2024
Response from Joey on 15 Apr 2024
HI Lin,We're sorry didn't like the experience with the hotel. The transportation available is the same for other hotels in the area though.

2/10 Terrible

Robert

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Joey on 5 Apr 2024
Hi Robert.Wish you'd let us know the issue you had.

2/10 Terrible

Roselyn

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's close to the airport so It's convenient but It's very noisy as you can hear the airplanes landing and taking off. I couldn't sleep with the noise and the place is a bit ran down.
Stayed 1 night in Mar 2024
Response from Joey on 5 Apr 2024
Hi Roselyn,We're sorry that you feel that way but you're the first guest we've had who complained about being able to hear the airplanes consistently.

2/10 Terrible

ankur

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were bedbugs and they bit me. Horrible horrible experience. I have photo and video proof too. Please don’t book it.
Response from Joey on 5 Apr 2024
Hi Ankur,We are so sorry about the bed bug issue. We've replaced our mattress in multiple rooms as part of hotel improvement.

2/10 Terrible

Randy

Disliked: Amenities, property conditions & facilities
Room was in poor condition. There were no towels in the room. The lever to direct the water from the faucet to the shower head was missing so there was no way to bathe. Close to the airport but horrible hotel.
Stayed 1 night in Mar 2024
Response from Joey on 5 Apr 2024
Hi Randy, Sorry for the issues with the room. We've made steps to fix the problems and we're sorry they affected you

2/10 Terrible

Delia

Disliked: Cleanliness, staff & service, property conditions & facilities
Property is terrible, not safe at all. It is behind a restobar, very scary, NOT Recommended.
Stayed 2 nights in Mar 2024
Response from Joey on 18 Mar 2024
Hi Delia,The area you mentioned in the pool area which is properly secured with a guard, the hotel itself is the large building which is a normal hotel.

10/10 Excellent

James, Greenwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Joey on 26 Feb 2024
Hi James,We're glad you had a good stay. We hope to see you again.

6/10 Okay

Cole

Liked: Staff & service
Disliked: Cleanliness
Convenient, nice staff but not that clean.
Stayed 1 night in Feb 2024
Response from Joey on 7 Feb 2024
Hi Cole,Thanks for the review. We're glad it was acceptable and we'll do more to improve cleaning.

2/10 Terrible

Elizabeth

Disliked: Cleanliness, amenities, property conditions & facilities
We were shocked with the state of our room. The air conditioner was battered and noisy, there were cracks in the wall, peeling paint, water leaking on the floor from a hose in the bathroom and the curtains fell down when we tried to open them. The towels were frayed and the room was overall quite dirty, especially the floors. Couldn’t wait to leave!
Stayed 1 night in Feb 2024
Response from Joseph on 7 Feb 2024
Hi Elizabeth,Sorry for you experience. This is not the standard our hotel and we once again apologize such a bad stay.

6/10 Okay

Romy

Disliked: Cleanliness, staff & service, room comfort
Rundown and old. Toilet seat was unattached to system. Only one old tow for the of us. Was given another after request. The view/ balcony was a mess. They haven't swept that area in awhile. Tried to check in 15 minutes early due to fatigue. Was told to wait till exactly 2pm. While it it close to the airport. I would not recommend to any of my friends or family.
Stayed 1 night in Jan 2024
Response from Joey on 1 Feb 2024
Hi Romy,Sorry about the right number of towels not being there at the start. Regarding the early check-in please understand that at the time you were checking in there were multiple other guests as well and we had to prepare their rooms as well.

2/10 Terrible

Rosalia

Stayed 1 night in Jan 2024
Response from Joey on 1 Feb 2024
Hi Rosalia,We wish you had told us what issues you were having at the hotel during your stay. Regardless we're sorry you didn't have a good time.

4/10 Poor

Becky

Travelled with family
Disliked: Staff & service, property conditions & facilities
They say that they are a 5 minute walk to the airport. It took a taxi 14 minutes. They are not near the international terminal. The toilet didn’t flush and water pressure was terrible.
Stayed 1 night in Jan 2024
Response from Joey on 1 Feb 2024
Hi Becky,Sorry about the misunderstanding but our adverts do say from NAIA terminal 1.

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied and convenient eco friendly and safe
Very good friendly employees bellboy front desk nice convenient safe always a police guarding
Stayed 1 night in Jan 2024
Response from Joey on 24 Jan 2024
Hi Antonio,Thank you very much for the review glad you enjoyed your stay.

6/10 Okay

Michael

Stayed 2 nights in Jan 2024
Response from Joey on 26 Feb 2024
Thank you for the review Michael.

8/10 Good

Bastian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In walking distance from terminal 1. I've stayed here multiple times now and the airport hotel is perfect for long layovers during transit to rest, take a shower, and get food in one of the nearby restaurants. I requested an early AM check-in and early evening checkout which the staff accommodated for me. I'll be staying here again in the future.
Stayed 1 night in Jan 2024
Response from Joey on 24 Jan 2024
Hi Bastian,Thanks for the review we hope we can make your next stay even better.

4/10 Poor

YUNG

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The only good thing is the location, a few minutes walk from NAIA T1. The room is extremely basic, the cleanliness is ok for a short stay.
Stayed 1 night in Jan 2024
Response from Joey on 15 Jan 2024
Hi Yung,Thanks for the review sorry you didn't enjoy it very much, but we are a budget hotel meat for travelers so we're glad we could at least give that proper experience.

2/10 Terrible

andrew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the photos they take are very very doctored. I got this corner room. the bed was made for a child. aircon was old and didn't work properly. one towel that was grey, but new was probably white. otherwise, it was a room with a tv and a bed, not even a night stand.
Stayed 2 nights in Jan 2024
Response from Joey on 15 Jan 2024
Hi Andrew,Sorry that you didn't enjoy your stay, but the bed in your room is the standard size for the room type as shown with the picture. It's possible you were looking at a different room type. With regards to the aircon it was working upon further testing.

6/10 Okay

Christopher

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Joey on 9 Jan 2024
Thank you for the review Christopher.

6/10 Okay

anthony

Stayed 1 night in Jan 2024
Response from Joey on 9 Jan 2024
Hi Anothony,Thanks for sharing the review. We're improving the hotel and hope to give you a better experience next time.

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Joey on 9 Jan 2024
Hi Bryan,Thanks for the wonderful review. We hope you'll stay with us again.

10/10 Excellent

William, Santa Rita

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Joey on 9 Jan 2024
Hi William,Thank you so much for the review. We're glad you enjoyed the stay and hope you'll stay again next time you need a stop over.

4/10 Poor

DON

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down, everything broken or not working
Stayed 4 nights in Dec 2023
Response from Joseph on 9 Jan 2024
Hi Don,Sorry that you didn't enjoy your stay.We wish you had told the staff these concerns during your stay so we could have tried to address these issues.

6/10 Okay

Christopher

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was great but, based on my room, the hotel is in poor condition. For the price I paid, I would say it was an excellent value. It is better than sleeping in an airport chair.
Stayed 1 night in Dec 2023
Response from Joseph on 9 Jan 2024
Hi Christopher,Sorry that your experience wasn't the best. The hotel is old but we try to keep it comfortable enough for our transient clients.

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were nice and friendly, and it was very close to the airport, it was literally right across the street
Stayed 1 night in Dec 2023
Response from Joey on 9 Jan 2024
Hi Elena,Thanks for the wonderful review. We always try to give the best budget hotel experience we can.

2/10 Terrible

KIN SHUN

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel sucks harder than a vacuum cleaner. The TV is not working and the Wi-Fi is only accessible if you go out of the hotel room. They did not provide any body pampering commodities like soap and toothpaste. We booked a room for four people but they only gave 1 blanket and 2 body towels. There are lots of inconveniences and the only good catch is the pool. 🙂
Stayed 1 night in Dec 2023
Response from Joseph on 9 Jan 2024
Hi Kin,So sorry for you bad experience. Hotel was having issues on the day of your stay and we were working to fix them. Again apologies that you didn't get to relax.

2/10 Terrible

Damien

Stayed 1 night in Dec 2023
Response from Joey on 9 Jan 2024
Hi Damien,Sorry for you bad experience.

4/10 Poor

Joanne

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Gross!
Stayed 1 night in Nov 2023
Response from Joey on 4 Dec 2023
Hi Joanne,We wish you had said something while you were at the hotel and we could have helped you with whatever was the issue.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and clean
Stayed 1 night in Nov 2023
Response from Joey on 4 Dec 2023
Hi Stephanie,Thank you for the review. Hope you'll stay with us again.

8/10 Good

William, Santa Rita

Liked: Cleanliness, staff & service, property conditions & facilities
It is about 5 minutes walking distance from terminal 1 to hotel. It is safer to walk to the hotel during the day. Walking at night seems dangerous because of very heavy traffic. Plus my lugguage is heavy. So I decided to take a Grab (Uber version) car to the departure area.
Stayed 1 night in Nov 2023
Response from Joey on 4 Dec 2023
Hi William,Glad you're stay was okay. Yes we're quite close and while the night walk is a little dark there is a nearby police station so it's safe even at night.

6/10 Okay

Edwin

Business traveller
Near NAIA Terminal 1. walkable. Just enough for a short stay.
Stayed 2 nights in Nov 2023
Response from Joey on 28 Nov 2023
Hi Edwin,Thanks for the review glad it was nice enough for you.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Joey on 28 Nov 2023
Thanks for the kind review.

8/10 Good

russell

Stayed 2 nights in Nov 2023
Response from Joey on 28 Nov 2023
Hi Russell,Thanks for the review. Glad you enjoyed your stay.

4/10 Poor

Matthew

Stayed 2 nights in Nov 2023
Response from Joey on 28 Nov 2023
Hi Matthew,Sorry for you experience. Wish you had let us know what issues you were having so we could improve on them in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is just terrible in every possible way
They barely reply to your messages. They don't answer your phone calls. I requested an airport pickup service which I agreed to pay extra for because I had too many luggages and they just completely ignored it. Really awful thing to do for a human being. Room was not cleaned and smelled bad with serious hygiene problems. But guess what, they are the only hotel close to terminal 1. You don't really have too many options.
Stayed 1 night in Nov 2023
Response from Joseph on 28 Nov 2023
We never received any unanswered messages. Please also keep in mind any pick-up services are 3rd party.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service
Great staff. Easy walk to T1 and T2
Stayed 1 night in Nov 2023
Response from Joey on 14 Nov 2023
Hi Bruce,Thank you for the review. Glad you enjoyed your stay.

8/10 Good

Bruce

Liked: Staff & service
Within walking distance to T1 and T2.. Very good location
Stayed 1 night in Nov 2023
Response from Joey on 14 Nov 2023
Hi Bruce,Thank you for the review. Glad you enjoyed the convenience of our location. We hope to see you again

4/10 Poor

Angelyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Joey on 14 Nov 2023
Hi Angelyn,Wish you had told us what problems you had during your stay. I'm sure we could have helped if you mentioned any problems.

6/10 Okay

Carolyn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I like the location although the advertisement is only 5 mins from terminal 1 NAIA. It doesn't mention how long from terminal 3. The towels supplied were very bad. They looked like rags.
Stayed 1 night in Oct 2023
Response from Joseph on 7 Nov 2023
HI Carolyn,Thank you for the review. We'll take your advice and put travel time from the other terminals as well. We're sorry as well about the towels and are fixing issues with our linens/laundry.

8/10 Good

Eva Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Joey on 7 Nov 2023
HI Eva Jean,Thanks for the review, we're glad you enjoyed the stay and hope to see you again

2/10 Terrible

John

Stayed 1 night in Nov 2023
Response from Joey on 7 Nov 2023
Sorry for the experience John. We wish you'd told us what issues you had.

2/10 Terrible

Billy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
No towels. No hot water in the evenings. No lamp. Blood splattered on the window. Room not clean. Nightmare hotel. Very hard to find. It's not located where Google Maps says it is. I'm a frequent traveler. My whole connecting flight experience with Manila Airport/The Philippines was horrible. I'll definetly not be back as I had planned.
Stayed 1 night in Oct 2023
Response from Joey on 7 Nov 2023
Hi Billy, First of there are towels and hot water available at all times. And there's a tall roadside sign with the hotel name as well. Sorry about the "blood" it appears to be bird poop when we cleaned it.

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, and the location is quite convenient.
Stayed 1 night in Oct 2023
Response from Joey on 7 Nov 2023
Hi Amelia,Thank you for the good review. We hope you will stay again.

8/10 Good

Karen, Santa Rosa

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Joey on 31 Oct 2023
Hi Karen, Thanks for the review. We hope you'll stay again

6/10 Okay

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Reasonable cost for a quick overnight stay. We left in the morning and were even able to grab a quick bite next door
Stayed 1 night in Oct 2023
Response from Joey on 27 Oct 2023
Hi Jose,Thanks for the review. Glad your stay was enjoyable.

10/10 Excellent

Armand

Stayed 1 night in Oct 2023
Response from Joey on 14 Nov 2023
Hi Armand,Thank you for the great review. We're glad to have served you, and hope to see you again.

8/10 Good

Jose

Liked: Cleanliness
One night sleepover
Inexpensive hotel for quick rest and shower.
Stayed 1 night in Oct 2023
Response from Joey on 16 Oct 2023
Hi Jose,Thanks for the review. Hope to see you again.

6/10 Okay

Daniel

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
You get what you pay for. $20 is $20. No hot water, great staff though.
Stayed 1 night in Oct 2023
Response from Joey on 16 Oct 2023
Hi Daniel,Thanks for the review we're glad it was satisfactory.