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Reviews of Kasbah Angour

4 out of 5
Kasbah Angour
Douar Toufsirine, Asni, Aghouatim, Al Haouz

Reviews

8.6

Excellent

Rating 10 - Excellent. 10 out of 18 reviews" "
Rating 8 - Good. 4 out of 18 reviews" "
Rating 6 - Okay. 3 out of 18 reviews" "
Rating 4 - Poor. 0 out of 18 reviews" "
Rating 2 - Terrible. 1 out of 18 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Mansel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
And absolute gem of a hotel, super staff, delightful grounds and location.
Stayed 7 nights in May 2024

10/10 Excellent

Rachel

Stayed 2 nights in Mar 2024

8/10 Good

Vuyo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

6/10 Okay

Vishank

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Sep 2022

2/10 Terrible

Chet, California, USA

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible customer service at this hotel. Do NOT stay at this hotel as the customer service is terrible. They will not help you in any of your requests. There are other hotels that provide much better customer service.
Stayed 1 night in Apr 2020
Response from Manager on 31 May 2020
You did not actually stay with us but did have a booking. The terrible customer service that you refer to is by Expedia. We have been equally frustrated by their poor performance. Let us hope that someone from Expedia will read this post.

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to relax in an amazing location
This is a lovely peaceful beautiful place to stay. The food is elevated home cooking style and delicious. The setting is stunning. Paul and all his team are utterly charming and the service is so sweetly done. If you want a beautiful simple comfortable relaxing break I cannot think of a better place to stay. Perfect!
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2019

8/10 Good

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities
An oasis in the Atlas Mountains
Location - beautiful, tranquil with incredible 360 views of the Atlas Mountains. Only 45 minutes from central Marrakech. We would recommend this as a bolt on to any stay in Morocco. Hotel - the architecture and gardens are stunning, one of the most beautiful buildings we have come across; very peaceful. Room Facilities – the rooms are basic so to stay true to the ‘Berber’ style. There are no TVs but working WIFI which is perfectly in keeping with what the hotel has too offer; a perfect escape! The only thing missing for us within the rooms would be a dressing gown, slippers and a softer bed! Food – breakfast is a choice of cereals, along with warm selections of Moroccon pancakes or Eggs which was perfectly pleasant, but it would be nice to see something other than Eggs on offer. The hotel allows for a really relaxing, slow breakfast with plenty of tea / coffee on offer as well. Dinner needs to be taken each night at the hotel as there are no other restaurants around. A 3 course meal is 240 dh which is more expensive than what you would find in the Medina. However, the food was good quality and the menu varies each night. The staff are very accommodating if you want something slightly different to what is on the menu too. Staff – so lovely and make you feel at such ease.
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Both the staff & facilities as Kasbah Angour were first class. The whole experience starts with a personal tour and insight to the Kasbah. Paul, Sharyn and the team were simply superb and couldn't do enough for you. A turkey peaceful and idyllic location. A return trip is a given...
Stayed 3 nights in Nov 2018

10/10 Excellent

Dwayne, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A stunning haven
From the moment you step into the courtyard of Kasbah Angour you feel the tranquility surround you, the staff are so friendly and attentive without being overly so, but nothing is too much trouble, the pool is in a fantastic location so that you can swim and look at the mountains. the food is lovely, can not recommend enough
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a lovely hotel with views of the snow capped Atlas Mountains. I went with my teenage daughter after spending 4 nights in Marrakech and it provided a dramatic contrast with the city. We stayed for three nights at Kasbah Angour at the end of April 2018 and we were very lucky with good weather. The hotel provided an efficient taxi transfer service. Paul, the owner, was very hospitable and he took a direct interest in our day trips and also tried to help with option for my daughter's vegetarian meals. We found the rooms to be very comfortable. Note that the hotel is isolated so if the weather is poor, there are limited activities in the hotel or the area. Our highlight was our half day walking trek with Abdul. We feel some improvements could be made by the hotel particularly by having more of a menu choice for vegetarians, as it was limited. Also, we felt that a hotel of this standard and pricing should have complimentary water each day in the room, particularly as the weather was hot and there are no shops around. I experience some problems finding any bar staff during the days while by the pool to order drinks during the day. The Wifi was intermittent which did not pose a particular problem for me personally but may cause some issues for others if they require the internet during their stay.
Stayed 3 nights in Apr 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
An okhotel in a nice location with amazing views , a very friendly owner although the service is lacking in some key areas. Having to look for a waiter every time you want to order a drink is not ideal. Overall its in a beautiful location, with immaculate gardens and a nice e pool. The service is OK once it arrives. A three star is probably fair.
Stayed 2 nights in Apr 2018

10/10 Excellent

Steve, Berks

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel in the foothills of the High Atlas
This elegant boutique hotel is haven of peace and tranquility. The food is superb,and the staff are very responsive and involved.. We very much enjoyed the guided walks.and the guides themselves were very interesting and informative about local customs and lifestyle.
Stayed 7 nights in Mar 2018

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Perfect location in a corner if the main square. Easy to find. Good breakfast. Comfortable bed. Nice decor. Our only drawback was that we were travelling with 2 other couples and had all paid for a junior suite but they were not all comparable. One was a lesser room. Still we were happy and comfortable.
Stayed 1 night in Oct 2017

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prachtig gebouw met een mooie tuin.
Jammer dat bar en restaurant heel vroeg gesloten zijn.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr netter Empfang mit Präsentation des Hotels und Freizeit-Möglichkeiten. Zur Begrüßung gab es Tee mit Gebäck und Wasser. und anschließend eine Führung durch die Anlage. Gutes Essen, freundliches Personal, schöne Zimmer, Der Pool ist nicht beheizt. Das ist für Wasserratten zu berücksichtigen. Ein sehr ruhiger und sonniger Ort. Hier kann man gut entspannen.
Stayed 3 nights in Dec 2018

6/10 Okay

Marcelo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2018