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No fitness options, there was gym , pool water was cold. There is very limited transport options , they run a paid shuttle service that too refused to give us lift because they did not have enough passengers to run the service at sometimes.food was okay but limited drinks option for non alcohol drinkers..only option you had was to drink alcohol or these sugary drinks .
The staff at this hotel are wonderful. It is not. 4 star. Rooms are very basic I feel like I was backpacking again. The room was freezing at night to the point we had to layer up
So many things closed like tennis, volleyball, and extra charges
We had a great stay - rooms a little tired but comfortable, shower could have been warmer but as it was so hot it really didn't matter - the food was lovely and varied - very good value for money.
Excellent Customer service, everyone was so nice and kind. Our room was clean and quiet. So much activities and fun for adults and children. Delicious food all over the restaurants. We enjoyed our stay there from the time we checked in to checked out. I highly recommend this resorts.
Micheal
Stayed 2 nights in Jul 2023
10/10 Excellent
Tj
18 Jun 2023
Tj
Stayed 3 nights in Jun 2023
2/10 Terrible
BELAL
Travelled with family, Travelled with family and small children
The property is outdated, the service was very bad. You can’t get new towels, no chairs in the room. There is no organization when getting your food. Lots of promises but no delivery. Only person trying to help was a worker named Zouhair. He tried to help to the best of his ability. Overall the whole resort is messed up.
BELAL
4/10 Poor
Leanne
Business traveller
26 Oct 2022
Disliked: Property conditions & facilities
Food was awful - just recycled from the day before. They rooms are very old and in need of updating.
Reception staff were friendly enough. Food varied day to day, we spent most the days in the adult only pool which was brilliant as the main pool was very loud. Entertainment was good but by the end of our holiday the songs played were always the same played over and over, Entertainment staff and resturant staff were polite and brilliant, Entertainment staff were such high energy and involve everyone. The room was clean done everyday, cleaning staff were always polite and friendly too. Aircon in the room was a lifesaver due to it being so hot! There is a shuttle into the centre which is very handy but the timings are a bit awkward either being too close or far away, the minibus was extremely hot though which was almost unbearable with it being about 25minute journey. We got the unlimited photos package and thanks to Hamza we got some amazing photos including a engagement photos hoot which was the highlight and he made it so special. Thank you Valeria Dar Atlas
Lucie
Stayed 7 nights in Jul 2022
10/10 Excellent
Chaimae
Travelled with partner, Travelled with group
9 May 2022
Liked: Cleanliness, staff & service, amenities
I'll go back there for sure , it was a good experience!
Chaimae
Stayed 1 night in May 2022
8/10 Good
Verified traveller
Travelled with family
1 Jun 2021
Liked: Staff & service
Établissement propre,le buffet est varié et délicieux,les personnels est sympa, l équipe de animation est sympa,les chambres est simple
Verified traveller
Stayed 2 nights in May 2021
8/10 Good
Verified traveller
Travelled with family and small children
6 Jan 2020
Liked: Cleanliness, staff & service
The Hotel was clean and tidy, the staff were all really friendly and helpful but the rooms could with a bit of an update and the food was quite basic!
It is well laid out and everything is easy to find.
Verified traveller
Stayed 7 nights in Dec 2019
8/10 Good
Verified traveller
Travelled with partner
1 Nov 2019
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I liked the pool area, I also liked the fact it was very relaxing.
Probably would of liked it more if it was more English friendly not that I have anything against the french.
The rooms are very out dated and I didn’t like the fact there was no tea or coffee facilities in the room.
TV is good had a few good movie channels.
The property is about 30 mins from Town Centre but has good transport links and returns for about £30.
Definitely wasn’t the worst experience but I’d probably stay somewhere else next time.
they assigned other guests to my room while i was staying and the guest entered my room and i was taking a shower. it took them 30 minutes to find my reservation.
poor amenities all over.
While the majority of the guests are French speaking, I found that the staff were very friendly and helpful. The majority I spoke to were fluent in English and if they could not help me, they found someone who could.
In particular Yasmine, who was in Customer Services for English speaking guests, was always there if I needed help or if I just wanted a chat,
It was amazing with my kids. We appreciated our stay.
Verified traveller
8/10 Good
IRENE MIREK
17 Oct 2023
Liked: Staff & service
Cela fait 4 fois que je viens dans cette hôtel et la j ai était très déçue par la nourriture je ne suis pas difficile mais j ai eu l impression que certains plats était industriel aurait besoin d un rafraîchissement surtout la douche dommage le personnel au top sauf le directeur qui ne sait pas dire bonjour
IRENE MIREK
8/10 Good
Berenice
2 Sep 2023
Liked: Cleanliness, staff & service
Berenice
Stayed 7 nights in Aug 2023
6/10 Okay
Verified traveller
Travelled with family
1 Sep 2023
Disliked: Cleanliness, staff & service
Une qualité et un confort de chambre très basique et une qualité de repas plutôt médiocre
Rapport qualité prix très en deçà de nos attentes …
très bon accueil, personnel très sympathique, repas variés, très bons et à volonté, piscines agréables, 1 avec animations la journée et 1 autre calme, sans bruit pour se reposer. animations le soir. Possibilité de faire des excursions. Je recommande et je reviendrai avec plaisirs.
Buffet varié et très bon goût 10/10
Personnel agréable
Animation du soir bof
Piscine extérieure non chauffée donc froide
Chambre non sonorisée
Hôtel très propre et très bien entretenu ainsi que les extérieurs
tassadit
Stayed 7 nights in Mar 2023
8/10 Good
Adeline Monique josette
Travelled with family and small children
5 Mar 2023
Liked: Staff & service
Disliked: Cleanliness
Les points positifs :
* la vue, l'environnement
* les deux piscines
* le repas - le buffet
* les cocktails
* clim/chauffage dans les chambres
*l'accueil des marocains de marrakech
Notre séjour a été très décevant en tout point de vue. Chambre, service, restauration. Pas de serviettes dans les chambres. L’état de la salle de bain est juste catastrophique. Abat jour cassé. Carte clé démagnétisée tout le temps et vue que la chambre est loin de la réception il fallait faire plusieurs allers retours. Le personnel de la réception est désagréable et pas compétent. Pour une chambre à 200 euro la nuit ça s’appelle du vol.
Ha sido una estancia muy agradable sobre todo gracias al excelente personal. Los niños han tenido actividades todos los días ya que los monitores encargados se han dedicado en todo momento a innovar y a intentar hacerles pasar una experiencia agradable.