Superior Room with Pool View | In-room safe, desk, free WiFi, bed sheets
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Reviews of ASTON Inn Mataram

4 out of 5
ASTON Inn Mataram
Jalan Panca Usaha No 1, Mataram, Lombok

Reviews

8.4

Very good

Rating 10 - Excellent. 48 out of 111 reviews" "
Rating 8 - Good. 43 out of 111 reviews" "
Rating 6 - Okay. 14 out of 111 reviews" "
Rating 4 - Poor. 3 out of 111 reviews" "
Rating 2 - Terrible. 3 out of 111 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Muralidharan

Overall the stay was pleasant, with good hospitality and good ambience
Stayed 3 nights in Sep 2023
Response from Nengah ( Reservation ) on 22 Sep 2023
Dear Mr. Muralidharan,Thank you for your good review, that's wonderful to hear that you had a pleasant stay with good hospitality and a pleasing ambiance at the hotel. A positive hotel experience can greatly enhance your overall trip. If you have any specific details you'd like to share about your stay or if you have any questions or topics related to hotels or travel that you'd like to discuss, please feel free to let us know. We are waiting for your next visit in the future.see you again.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was exactly what we needed for a good price. Our room was excellent and pretty clean. The hotel itself is very well-kept and clean. The lobby and restaurant area is very nice. Staff is helpful. The breakfast buffet was delicious with a lot of tasty options for everyone. We liked it so much we ended up extended our stay. If we come back to Mataram this is definitely where we will stay!
Response from Nengah ( Reservation ) on 15 Aug 2023
Dear Mr. Paul,A Warm Greeting from Aston Inn Mataram !Thank you for your taking a times to give good review for our hotel and thank you for sharing such a positive review of your experience at the hotel. It's wonderful to hear that the hotel met your needs perfectly and provided great value for the price. The fact that your room was excellent and well-maintained, and that you found the hotel itself to be clean and well-kept, speaks highly of their commitment to guest comfort.It's also great to know that you enjoyed the lobby and restaurant areas, and that the staff was helpful throughout your stay. The fact that you extended your stay is a clear indication of how much you enjoyed your time there. The compliment about the delicious breakfast buffet and the variety of options available is surely appreciated by the hotel's team.Your intention to return to this hotel when visiting Mataram in the future is a strong endorsement and reflects the positive impact your stay had. Thank you for taking the time to share your feedback, as it not only rewards the hotel for their efforts but also helps other travelers make informed decisions.Best regards,Mrs. Nengah ( Reservation )

8/10 Good

Mei Ying

Business traveller
Liked: Staff & service, room comfort
Acceptable Stay
Room has ants crawling on the table from time to time. Accidentally had water patch on the side table and after house keeping, the water patch was still on the side table, so I think that goes to show how much the housekeeping does in each room. Wall was quite thin as I could hear next door room's television during bedtime.
Stayed 4 nights in Aug 2023
Response from Nengah ( Reservation ) on 10 Aug 2023
Dear Mr. Mei Ying,A Warm Greeting from Aston Inn Mataram !Thank you for your review for our hotel. We do really sorry to hear about the issues you've experienced during your stay in the room. It's definitely disappointing to have ants crawling on the table and to find that housekeeping might not have addressed certain cleanliness issues properly. Additionally, the thin walls and noise from the neighboring room's television can certainly be disruptive during bedtime.Your feedback about these concerns is valuable as it can help the hotel improve its services and facilities. In a situation like this, it's a good idea to consider sharing your thoughts with the hotel management or front desk staff. They might be able to address these issues promptly and offer you a solution or an alternative room if available. We look forward to welcoming you again next time with your family.Best regards,Mrs. Nengah ( Reservation )

10/10 Excellent

AZIAN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were so polite and friendly and assisted us when we need.
Stayed 1 night in Jul 2022
Response from Nengah on 8 Jul 2022
Dear Azian, Thank you for your stayed with us and your compliment, we are glad to know that you have a good experience during stay in our hotel, and we are waiting for your visit next time.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good for a short stay
For a short stay it's ok, the rate is quite cheap. Food taste was somehow strange. The aircon was not working, I called a 3pm, nobody was coming. Only after another call mechanic arrived a 9pm!!! to fix. When my husband arrives, security asked him to put on the mask, even many people inside walking and sittind without mask, even staff. So if you require a mask, which is actually not working against anythind, which is evidenced, same rules for everybody should be applicable. Interior alrady bit shabby.
Stayed 1 night in Oct 2020
Response from Jun on 30 Oct 2020
Hi Valued Guest, Thank you for leaved us your comments on your recently stay. Your detail remarks has been passed to the team to be acknowledge and well handling what our guest needs.

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Beds type choices are hoax
I travel alone for business trip and always choose the queen bed as I stayed alone. But the staff gave me twin beds with excuse "The rooms are full and we only have twin beds left, even though you've reserved for queen bed, it's doesn't mean you will get it, as we served who comes first". What the function of "type of beds" as choices if you CAN'T actually choose it? Why??????????? I really am not happy with the service and the receptionist staff ain't friendly, they gave me basic answers, not even trying to understand my situation.
Stayed 2 nights in Sep 2020
Response from Jun on 21 Oct 2020
Dear Valued Guest, We thankful for your review on your recent stay. Your detail remarks has been noted for improvements.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Junaidi on 13 Feb 2020
Dear Guest, Thank you for stay with us at Aston Inn Mataram and we would love to serve you on your next trip.

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Colin, Perth Australia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and really friendly, charming and courteous staff
Stayed 4 nights in Jul 2019
Response from Nengah on 5 Aug 2019
Dear Mr. Colin, A Warm Greeting from Aston Inn Matara, ! Thank you for staying with us, we are happy to hear that you have a wonderful experience during stay in our hotel, and we hope for your next visit with your family.

10/10 Excellent

Joanna, Perth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were delightful, the restaurant was awesome and the room was a pleasant surprise, especially for the low price. Immaculately clean and had everything we needed for an overnighter. Pool deck is large and well presented, with gym, on 3rd floor. I could not fault my stay.
Stayed 1 night in Jul 2019
Response from Nengah on 14 Jul 2019
Dear Mrs, Joanna, A Warm Greeting from Aston Inn Mataram ! Thank you for staying with us, and thank you for your feedback, we are happy to hear that you have a wonderful experipence during stay in our hotel, and we hope for your next visit with your family.

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

AndrewC, Newcastle, Australia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hotel to stay in. Friendly staff and nice rooms and design. Air conditioning on 5th floor rooms very underpowered and yet to be replaced. Ensure you book a room on 6th or 7th floors with the updated bigger air con units. We were eventually moved up to 7th floor after being too uncomfortable on the 5th floor.
Stayed 1 night in Apr 2019
Response from Nengah on 2 May 2019
Dear Mr Andrew, Greetings from Aston Inn Mataram, Thank you for your stay and we are so glad to know that you had such a wonderful time at Aston Inn Mataram. We apologize there is some trouble with the airconditioner and we will fix it soon. We hope to welcome you again for your next trip at our hotel. Best regards

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Noor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice & safe
Stayed 2 nights in Mar 2019
Response from Nengah on 20 Mar 2019
Dear Sir/Madam, A Warm Greeting from Aston Inn Mataram ! Thank you for staying with us, we are happy to hear that you have wonderful experience during stay in our hotel, we hope for your next visit.

10/10 Excellent

SIMENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Stayed 1 night in Feb 2019
Response from Nengah on 25 Feb 2019
Dear Sir/madam, A Warm Greeting from Aston Inn Mataram ! Thank you for staying with us, we are happy to hear that you have a nice experience in our hotel. we are waiting for your next visit.

10/10 Excellent

Ewwa, Kuala Lumpur, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a nice inn. Love to back again.
Stayed 1 night in Jan 2019
Response from nengah on 24 Jan 2019
Dear Mr/s. Ewwa, Thank you for staying with us, we are happy to hear that you have a nice experience in our hotel. we are waiting for your next visit.

8/10 Good

Verified traveller

Stayed 4 nights in Jan 2019
Response from Nengah on 17 Jan 2019
Dear Sir/madam, Thanks for staying with us. We appreciate your feedback! Best Regards, Nengah

8/10 Good

Verified traveller

Stayed 7 nights in Dec 2018
Response from Nengah on 10 Jan 2019
Dear Valued guest, A Warm Greetings from Aston Inn Mataram ! Thank you for your stay in our hotel and we are so glad to know that you had such a wonderful time at Aston Inn Mataram. Please let other travelers know about your experience with a review of Aston Inn Mataram on Tripadvisor. We hope to welcome you again for your next trip at Aston Inn Mataram. Best regards Nengah

8/10 Good

Ngurah

Liked: Cleanliness, staff & service, room comfort
Explanation upon check in
There is no explanation about the hotel facility or the outlet when check in. I missed the discount on breakfast using BNI card. However the staffs are warm and helpful
Stayed 1 night in Nov 2018
Response from Iwan on 22 Dec 2018
Dear Mr Ngurah Greetings from Aston Inn Mataram Thank you for your stay and we are so glad to know that you had such a wonderful time at Aston Inn Mataram. We apologize there is no breakfast discount for BNI card holder. We hope to welcome you again for your next trip at our hotel Best regards Iwan

8/10 Good

Haleluya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Ahmad Azam

The hotel is the best.. receptionist to be very friendly and helps the food very tasty
Stayed 1 night in Sep 2018
Response from Iwan on 13 Sep 2018
Dear Mr Ahmad Greetings from Aston Inn Mataram Thank you for your stay and we are so glad to know that you had such a wonderful time at Aston Inn Mataram. Please let other travelers know about your experience with a review of Aston Inn Mataram on Tripadvisor. We hope to welcome you again for your next trip at our hotel Best regards Iwan

8/10 Good

adam, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel with good location
clean and comfort. close to mataran mall and Epicentrum Mall.
Stayed 1 night in Jul 2018
Response from Iwan on 25 Jul 2018
Dear Valued guest Greetings from Aston Inn Mataram Thank you for your stay and we are so glad to know that you had such a wonderful time at Aston Inn Mataram. Please let other travelers know about your experience with a review of Aston Inn Mataram on Tripadvisor. We hope to welcome you again for your next trip at Aston Inn Mataram Best regards Iwan

8/10 Good

Rebecca

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Good for the price
Over all good just poor on cleanliness
Stayed 1 night in Jun 2018
Response from Iwan on 21 Jun 2018
Dear Ms Rebecca Greetings from Aston Inn Mataram Thank you for your stay and we are so glad to know that you had such a wonderful time at Aston Inn Mataram. Furthermore thank you for your kind input about cleanliness and we will enhance what we have lacked so far. We hope to welcome you again for your next trip at Aston Inn Mataram Best regards Iwan

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Was a perfect hotel for our short stay in Mataram lovely clean modern rooms and short walking distance to the mall
Stayed 1 night in May 2018
Response from Iwan on 21 Jun 2018
Dear Krystal Greetings from Aston Inn Mataram Thank you for your stay and we are so glad to know that you had such a wonderful time at Aston Inn Mataram. Please let other travelers know about your experience with a review of Aston Inn Mataram on Tripadvisor. We hope to welcome you again for your next trip at Aston Inn Mataram Best regards Iwan

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and clean!
Amazing and clean
Response from Iwan on 2 May 2018
Dear Guest Greetings from Aston Inn Mataram Thank you for your stay and we are so glad to know that you had such a wonderful time at Aston Inn Mataram. Please let other travelers know about your experience with a review of Aston Inn Mataram on Tripadvisor. We hope to welcome you again for your next trip at Aston Inn Mataram Best regards Iwan

6/10 Okay

Ken B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inaccurate room description
Everything acceptable except the room description was not accurate. It says that the room booked has a shower/tub combination but actually shower only.
Response from Iwan on 7 Apr 2018
Dear Mr Lee Greetings from Aston Inn Mataram Thank you for your email and we are so sad to know that you had such a complaint at Aston Inn Mataram. We do apologize for the inconvenience regarding the room that you booked is not consist of bath up. Just want to inform you that superior room that you booked is consist of standing shower with no bath up, mean a while bath up is available at suite room only. On the top of that we will investigate this issue and follow it up with our team to enable us get back to you soon. Once again, please apologize for this inconvenience and we will do our best to avoid the same case happen again in the future. Please let me know if I can assist you further. Best regards Iwan

10/10 Excellent

Feroze

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort for the day before you leave for airport.
Extremely comfortable bedding, strong aircon, powerful showers, good satellite TV. Centrally located to all points of interest.
Response from Iwan on 3 Apr 2018
Dear Mr Feroze Greetings from Aston Inn Mataram Thank you for your stay and we are so glad to know that you had such a wonderful time at Aston Inn Mataram. Please let other travelers know about your experience with a review of Aston Inn Mataram on Tripadvisor. We hope to welcome you again for your next trip at Aston Inn Mataram Best regards Iwan

8/10 Good

Herman, Bogor

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel, easy to travelling around of city.
It would be more wonderful if classical music piano tone is replaced with the original atmosphere of the area. Such beauty in Bali.
Stayed 1 night in Apr 2018
Response from Iwan on 3 Apr 2018
Dear Mr Herman Greetings from Aston Inn Mataram Thank you for your stay and we are so glad to know that you had such a wonderful time at Aston Inn Mataram. Please let other travelers know about your experience with a review of Aston Inn Mataram on Tripadvisor. We hope to welcome you again for your next trip at Aston Inn Mataram Best regards Iwan

8/10 Good

MOHD FAIZAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Fantastic hotel with reasonable price.
Response from Iwan on 31 Mar 2018
Dear Mr Faisal Greetings from Aston Inn Mataram Thank you for your stay and we are so glad to know that you had such a wonderful time at Aston Inn Mataram. We will commend our staff for their job well done. Please let other travelers know about your experience with a review of Aston Inn Mataram on Tripadvisor. We hope to welcome you again for your next trip at Aston Inn Mataram Best regards Iwan

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from Iwan on 20 Mar 2018
Dear Mr Douglas Greetings from Aston Inn Mataram Thank you for your stay and we are so glad to know that you had such a wonderful time at Aston Inn Mataram. We will commend our staff for their job well done. Please let other travelers know about your experience with a review of Aston Inn Mataram on Tripadvisor. We hope to welcome you again for your next trip at Aston Inn Mataram Best regards Iwan

10/10 Excellent

Ketut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Nice hotel, staff friendly, breakfast good.
Response from Iwan on 20 Mar 2018
Dear Mr/s Ketut Greetings from Aston Inn Mataram Thank you for your stay and we are so glad to know that you had such a wonderful time at Aston Inn Mataram. We will commend our staff for their job well done. Please let other travelers know about your experience with a review of Aston Inn Mataram on Tripadvisor. We hope to welcome you again for your next trip at Aston Inn Mataram Best regards Iwan

10/10 Excellent

Aprianto Dwi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Nice and clean place..really recommended
Stayed 2 nights in Jan 2018
Response from Iwan on 7 Feb 2018
Dear Pak Aprianto Greetings from Aston Inn Mataram Thank you for your stay and we are so glad to know that you had such a wonderful time at Aston Inn Mataram. We will commend our staff for their job well done. Please let other travelers know about your experience with a review of Aston Inn Mataram on Tripadvisor. We hope to welcome you again for your next trip at Aston Inn Mataram Best regards Iwan

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied, definitely will come again.
Stayed 1 night in Oct 2017

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and good staff
Really nice hotel bad location
Stayed 2 nights in Aug 2017

10/10 Excellent

kusuma, serpong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location
Comfortable
Stayed 3 nights in Jul 2017

10/10 Excellent

Zheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Ahmad Lokman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfort place to stay and a lot of local food around the area.
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location.
Location was convenient and staff were friendly & helpful. It was conveniently located near Mataram mall (walking distance) and epicentrum mall (5min car ride).
Stayed 2 nights in Jun 2017

10/10 Excellent

Cherine, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New building, great amenities, value for money
Hotel feels very new and well managed. Room was very clean and had a great view. Ordered room service and food was excellent. Highly recommended!

8/10 Good

Shawal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Excellent location Great breakfast

8/10 Good

Jefferson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in Mataram
Good for non water activity tourists. Convenient to look for food and do local product shopping. New KT renovated , clean and friendly staff !

8/10 Good

Ai Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and friendly staff
Hotel staff were friendly and helpful. Location of the hotel is convenient as its in Central Lombok. Taxi and hotel cabs are readily available. Love the giant bed and spacious bathroom. The water heater and pressure is great. One thing that can be improved is to have a more powerful air conditioner and better sound insulation. The poor AC was not powerful enough to keep the room cool. We could hear people talking in the hallway anf traffic down the street. Other than these, it's an enjoyable stay.