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Hotel Playa Mazatlan

Photo gallery for Hotel Playa Mazatlan

Primary image
On the beach, beach umbrellas, beach towels, beach volleyball
5 outdoor pools, pool umbrellas, pool loungers
5 outdoor pools, pool umbrellas, pool loungers
5 outdoor pools, pool umbrellas, pool loungers

Overview of Hotel Playa Mazatlan

Hotel Playa Mazatlan

3.0 star property

4.1/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Map
Av. Playa Gaviotas 202, Mazatlán, SIN, 82110

Explore the area

  • Popular LocationSea Shell City Museum2 min walk
  • Popular LocationPunta Camaron Beach3 min walk
  • Popular LocationMonument to the Family10 min walk
  • AirportMazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)33 min drive

Choose dates to view prices

About this area

Mazatlán

Located on the beach, Hotel Playa Mazatlan is in Zona Dorada, a walkable area in Mazatlán with good shopping. The area's natural beauty can be seen at Cerritos Beach and Islands and Protected Areas of the Gulf of California, while Sea Shell City Museum and Angela Peralta Theater are cultural highlights. Travelling with kids? Consider Mazatlan Aquarium and Mazagua Aquatic Park. Break out the clubs and hit the links on a nearby golf course, or seek out an adventure with hiking/biking trails.
Visit our Mazatlán travel guideOpens in a new window
Map

What's nearby

  • Sea Shell City Museum - 2 min walk
  • Punta Camaron Beach - 3 min walk
  • Monument to the Family - 10 min walk
  • Teodoro Mariscal Stadium - 7 min drive
  • El Cid Country Club Golf Course - 9 min drive

Getting around

  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 36 min drive

About this property

Hotel Playa Mazatlan

Ocean-view hotel with a swim-up bar, near Mazatlan Aquarium
Catch some rays at the beach or spend the day relaxing at Hotel Playa Mazatlan's full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants.
Hotel Playa Mazatlan offers 400 air-conditioned accommodations with a safe and a hairdryer. Rooms open to balconies or patios. Beds feature premium bedding. 32-inch Flat-screen televisions come with premium satellite channels. Bathrooms include a shower and complimentary toiletries.

This Mazatlán hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a water park, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, SPA NO INCLUIDO ($). Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 13 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

All-inclusive details

All-inclusive room rates at Hotel Playa Mazatlan are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
Dining and beverage availability limited at one or more venues

Entertainment

On-site entertainment and activities
On-site live performances

Languages spoken

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi and wired Internet
  • WiFi in public areas is free with a 2-device limit

Parking and public transport

  • On-site parking available only on request
  • Free secured self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options

Food and drink

  • 4 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Room service available

Restaurants on site

  • La Terraza
  • Casa Roberto
  • Georginis Restaurant
  • US George Sports Bar

Things to do

  • 5 outdoor pools
  • Arcade/games room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Playground
  • Sauna
  • Shopping
  • Water park access (surcharge)

Family friendly

  • 5 outdoor pools
  • Arcade/games room
  • Children's pool
  • Free children's club
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised childcare (surcharge)

Conveniences

  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Massages
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Beach towels
  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower

Entertainment

  • 32-inch flat-screen TV
  • Premium channels
  • Satellite channels

Outdoor space

  • Balcony or patio

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe

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Guest rating 4+
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Pool
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All-inclusive plan available
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Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Free in-room WiFi has a 2-device limit; WiFi in public areas is also free and has a 2-device limit
Guests under 12 years old are not allowed in the spa, and guests under 13 years old are only allowed with adult supervision

Property is also known as

Hotel Mazatlan
Hotel Mazatlan Playa
Hotel Playa
Hotel Playa Mazatlan
Mazatlan Hotel
Mazatlan Hotel Playa
Mazatlan Playa
Playa Hotel Mazatlan
Playa Mazatlan
Playa Mazatlan Hotel
Hotel Mazatlan Mexico Playa
Mazatlan Inclusive Inclusive
Hotel Playa Mazatlan
Hotel Playa Mazatlan - All Inclusive Mazatlan
Hotel Playa Mazatlan - All Inclusive All-inclusive property

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 440 out of 967 reviews
5 - Excellent 46%
Rating 4 - Good. 317 out of 967 reviews
4 - Good 33%
Rating 3 - Okay. 115 out of 967 reviews
3 - Okay 12%
Rating 2 - Poor. 57 out of 967 reviews
2 - Poor 6%
Rating 1 - Terrible. 38 out of 967 reviews
1 - Terrible 4%

4.4/5

Cleanliness

4.3/5

Staff & service

4.0/5

Amenities

4.1/5

Property conditions & facilities

4.2/5

Eco-friendliness
Write a review

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at HPM. Staff was friendly and property was in great condition. Food was great, although we only tried the snack bar as we didn’t have the all inclusive package. Pools were very nice and so was the beach area. Room was adequate for our needs and had a great ocean view. We had bands playing every evening on the beach, which were a little loud, but the balcony door was soundproof so no big deal. I would definitely stay again.
Stayed 6 nights in Jun 2022

5/5 Excellent

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
The location of the property is great. One of the elevators was not functioning which was inconvenient.
Stayed 3 nights in May 2022

5/5 Excellent

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
The property itself was beautiful and well kept. Easy access to restaurants, shopping and entertainment. The only hiccup was the elevators at some times of the day the elevators were out of order. Other than that it was an excellent stay.
Stayed 4 nights in May 2022

1/5 Terrible

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
This place is going down hill. The food is disgusting. The front desk people are so rude specially the manager Alejandro. The bus people from remote areas and you can barely walk around when those people are arriving because the are too many buses arriving at the same time. They use a megaphone to move people around like cattle. Is just so overwhelming they label the entrance and exit and you can only go to that exit if you try to go around they would repremend you like you did something wrong. And if someone visit you they tell them to leave and the security guard would follow you around like a criminal until you paid a quote of $15 per visitor and they can only use the beach for five hours after 5 hours they ask them to leave. Please do t waist your mi ey for this hotel go to El Cid or Pueblo bonito but never this place.
Stayed 4 nights in May 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the swimming pools
Stayed 3 nights in May 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
people are great
Stayed 13 nights in May 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was bountiful and delicious. We spent most of our time in the pools. The day pass should be explained more clearly.
Stayed 2 nights in May 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación
Stayed 4 nights in May 2022

3/5 Okay

Travelled with partner
Overcrowded public areas, noisy hallways that echo. 24/7 banda groups playing solicited live music right outside our ocean view balcony. Extremely noisy. Poor and slow poolside/beachfront service
Stayed 3 nights in May 2022

3/5 Okay

Travelled with group
Liked: Cleanliness, staff & service, amenities
Unless you are big drinkers, forget the all inclusive. The food was not good and cold more often than not.
Stayed 3 nights in Apr 2022