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Reviews of One Mazatlán

3 out of 5
One Mazatlán
Av. Camarón Sábalo S/N, Mazatlán, SIN

Reviews

8.8

Excellent

Rating 10 - Excellent. 90 out of 139 reviews" "
Rating 8 - Good. 28 out of 139 reviews" "
Rating 6 - Okay. 8 out of 139 reviews" "
Rating 4 - Poor. 7 out of 139 reviews" "
Rating 2 - Terrible. 6 out of 139 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Timothy, Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the night life and shopping
Stayed 3 nights in May 2024

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great location, very clean, great breakfast, great staff. On the downside, the elevators were very small and busy, pool was small.
Stayed 2 nights in Apr 2024
Response from ANTONIO GUEL on 19 Apr 2024
Hello Mr. David.Thank you for your visit.Best regards,

8/10 Good

Fernando

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is something average
Stayed 3 nights in Apr 2024
Response from ANTONIO GUEL on 16 Apr 2024
Thank you for your visit.Best Regards,

8/10 Good

Marjorie, Seattle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is new and is very well kept. The beds are very comfortable. The breakfast is good and has some variety. The location is convenient. The staff is friendly and helpful. My only issue is that the rooms are very small just like the pictures show.
Stayed 2 nights in Apr 2024
Response from ANTONIO GUEL on 15 Apr 2024
On behalf of our collaborators, we thank you.Best Regards,

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early, they allowed us to check in early
Stayed 1 night in Apr 2024
Response from ANTONIO GUEL on 15 Apr 2024
On behalf of our collaborators, we thank you.

8/10 Good

Naomi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the service people, the parking, and the free breakfast. The pool was cold, and since it wasn’t super warm out that was off-putting. The rooms were small, but nice. Though the housekeeping never changed my pillowcases or sheets the four nights I was there. They did make the bed and clean each day. There was no option to ask them not to clean, there were no washcloths provided. But the blackout curtains were powerful! Overall, I would book there again.
Stayed 4 nights in Apr 2024
Response from ANTONIO GUEL on 11 Apr 2024
We appreciate your visit, we look forward to seeing you soon.

2/10 Terrible

Jerry

Travelled with group
Disliked: Staff & service, amenities
Paid for a room with 2 beds and when I got to check in the staff rudely told me that they only had a one bed room so a couple of my guests had to sleep on the floor because of this. Even though I showed the staff my reservation which clearly stated I reserved a room with two beds they told me that they didn’t have any more rooms with 2 beds so I was forced to take a one bed room
Stayed 3 nights in Mar 2024
Response from ANTONIO GUEL on 10 Apr 2024
Good afternoon. I am very sorry that we have not complied with the request in your reservation, unfortunately we did not have availability at the time of your confirmation. Receive an apology.

4/10 Poor

jon

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Room very sterile Small, with no frills.
Stayed 2 nights in Apr 2024
Response from ANTONIO GUEL on 10 Apr 2024
Please receive a sincere apologyBest regards

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything
Stayed 1 night in Apr 2024
Response from ANTONIO GUEL on 8 Apr 2024
Best Regards.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Mar 2024
Response from ANTONIO GUEL on 8 Apr 2024
Estimada Patricia.En nombre de nuestros colaboradores te damos las gracias.saludos.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Todo padrísimo
Stayed 4 nights in Mar 2024
Response from ANTONIO GUEL on 29 Mar 2024
Estimada Victoria.En nombre de nuestros colaboradores le damos las gracias.La esperamos pronto en esta su casa.

6/10 Okay

Jose

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Only they not get expedia report on time… and front desk make call around 1:30 in the morning which is not aceptable… can sleeping since that
Stayed 1 night in Mar 2024
Response from ANTONIO GUEL on 25 Mar 2024
I'm sorry for what happened, you receive a sincere apology.Best Regards.

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for receiving us
Stayed 1 night in Feb 2024
Response from ANTONIO GUEL on 23 Feb 2024
Thank you for your visit.Best Regards,

8/10 Good

Ana

Stayed 5 nights in Feb 2024
Response from ANTONIO GUEL on 22 Mar 2024
Estimada Ana.En nombre de nuestros colaboradores te damos las gracias.saludos.

2/10 Terrible

Leonel

Stayed 4 nights in Feb 2024
Response from ANTONIO GUEL on 15 Feb 2024
Estimado Leonel.Lamento mucho no haya sido posible hospedarte con nosotros y no hayas vivido la experiencia de nuestras instalaciones.Espero podamos recibite proximamente.saludos.

10/10 Excellent

Daniel

Stayed 4 nights in Dec 2023
Response from ANTONIO GUEL on 24 Jan 2024
Estimado Daniel.En nombre de nuestros colaboradores te damos las gracias.saludos.

8/10 Good

Jim

Stayed 2 nights in Dec 2023
Response from ANTONIO GUEL on 24 Jan 2024
Estimado Jim.En nombre de nuestros colaboradores te damos las gracias.saludos.

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was incredibly slow. They have one station with one person for a relatively large facility. This will be an ongoing problem. They also have some bizarre wiring between the room AC and motion detector which guarantees that you will always return to a hot room. It remains to be seen if the AC will work while we sleep. The staff is very attentive. They just dont have enough for checkin.
Stayed 1 night in Dec 2023
Response from ANTONIO GUEL on 24 Jan 2024
Hello Roberto.Receive an apology for the inconvenience caused to you.Best Regards,

6/10 Okay

Francis

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
poor room amenities. breakfast is average.
Stayed 3 nights in Oct 2023
Response from ANTONIO GUEL on 26 Oct 2023
Best Regards.

10/10 Excellent

gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Su personal Profesional.
Stayed 1 night in Sep 2023
Response from ANTONIO GUEL on 12 Sep 2023
Estimada Gloria.En nombre de nuestros colaboradores te damos las gracias.Recibe un cordial saludo.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from ANTONIO GUEL on 31 Aug 2023
Estimado Carlos.En nombre de nuestros colaboradores te damos las gracias.Te esperamos pronto en esta tu casa.

8/10 Good

Anibal

Liked: Cleanliness, staff & service, property conditions & facilities
Reall nice locations with so many bars and restaurants
Stayed 4 nights in Jul 2023
Response from Antonio Guel on 9 Aug 2023
Dear. Anibal.We appreciate your visit. we are waiting for you soon.Best Regards

4/10 Poor

Lana

Travelled with group
Liked: Staff & service, property conditions & facilities
For teenagers only interested in the beach (beach 11 minute walk). Free breakfast tasteless. Coffee VERY weak. Rooms too small. No place to put things. Lots of times room key didn’t work, had to go to third floor to reprogram.
Stayed 2 nights in Jul 2023
Response from Antonio Guel on 9 Aug 2023
Dear. Lana.We appreciate your visit. we are waiting for you soon.Best Regards.

8/10 Good

Damaris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Juan Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Las hzbitaciones son demasiado chicas al igual q las camas
Stayed 4 nights in May 2024
Response from ANTONIO GUEL on 20 May 2024
Estimado Juan Carlos.En nombre de nuestros colaboradores te damos las gracias.saludos.

10/10 Excellent

Angel Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente opción
Stayed 1 night in May 2024
Response from ANTONIO GUEL on 20 May 2024
Estimado Angel.En nombre de nuestros colaboradores te damoslas gracias.saludos.

2/10 Terrible

Miguel Ángel

Pésimo para hacer el check inn me tardaron 1 hora !! 👎
Stayed 1 night in May 2024
Response from ANTONIO GUEL on 20 May 2024
Estimado Miguel.Lamento mucho el tiempo que te hicimos esperar para asignarte habitacion.Recibe una sincera disculpa.saludos.

10/10 Excellent

Vazquez Vazquez

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from ANTONIO GUEL on 20 May 2024
En nombre de nuestros colaboradores te damos las gracias.Saludos.

10/10 Excellent

Ricardo

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
100 por ciento recomendado
Stayed 1 night in May 2024
Response from ANTONIO GUEL on 15 May 2024
Estimado Ricardo.En nombre de nuestros colaboradores te damos las gracias.saludos.

10/10 Excellent

Jose Antonio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto mucho el hotel y sus instalaciones, y la localización de lo mejor habia de todo muy proximo solo 1 detalle es que a hrs pico los elevadores no davan abasto
Stayed 4 nights in May 2024
Response from ANTONIO GUEL on 15 May 2024
Estimado Jose Antonio.En nombre de nuestros colaboradores te damos las gracias.saludos.

10/10 Excellent

Angélica

Liked: Cleanliness, property conditions & facilities
Mucha tranquilidad y seguridad excelente
Stayed 3 nights in May 2024
Response from ANTONIO GUEL on 8 May 2024
Estimada Angelica.En nombre de nuestros colaboradores le damos las gracias por su visita.La esperamos pronto en esta su casa.Saludos.

8/10 Good

Andres

Travelled with partner
Liked: Cleanliness, property conditions & facilities
.
Stayed 4 nights in Apr 2024
Response from ANTONIO GUEL on 8 May 2024
Estimado Andres.En nombre de nuestros colaboradores le damos las gracias por su visita.Lo esperamos pronto en esta su casa.Saludos.

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien ubicada
Stayed 1 night in Apr 2024
Response from ANTONIO GUEL on 3 May 2024
Estimado Alberto.En nombre de nuestros colaboradores te damos las gracias.Recibe un cordial saludo.

10/10 Excellent

Juan, Juarez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es muy tranquilo es como si rentaras un departamento pero con servicios , solamente si mejoraria el desayuno y dar mas opciones de comida
Stayed 4 nights in Apr 2024
Response from ANTONIO GUEL on 30 Apr 2024
Estimado Juan.En nombre de nuestros colaboradores le damos las gracias por sus comentarios los cuales nos ayudan a mejorar.

10/10 Excellent

Jesús Gustavo

Stayed 3 nights in Apr 2024
Response from ANTONIO GUEL on 15 May 2024
Estimado Jesus Gustavo.En nombre de nuestros colaboradores le damos las gracias por su visita.Lo esperamos pronto en esta su casa.saludos

10/10 Excellent

Francisco

Stayed 1 night in Apr 2024
Response from ANTONIO GUEL on 20 May 2024
Estimado Francisco.En nombre de nuestros colaboradores te damos las gracias.Saludos.

10/10 Excellent

CIRA MARICELA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from ANTONIO GUEL on 22 Apr 2024
Estimada Cira.En nombre de nuestros colaboradores te damos las gracias.

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena localizacion y ubicación Precios accesibles para todo público.
Stayed 3 nights in Apr 2024
Response from ANTONIO GUEL on 3 May 2024
Estimado Benjamin.En nombre de nuestros colaboradores te damos las gracias.Saludos.

10/10 Excellent

Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito y tranquilo el lugar
Stayed 4 nights in Apr 2024
Response from ANTONIO GUEL on 15 Apr 2024
Estimado Angel.En nombre de nuestros colaboradores te damos las gracias.saludos.

10/10 Excellent

Juan Renato Zayd

Stayed 3 nights in Apr 2024
Response from ANTONIO GUEL on 15 Apr 2024
Estimado Juan.En nombre de nuestros colaboradores te damos las gracias por tu visita.Te esperamos pronto en esta tu casa.saludos.

6/10 Okay

Selene

Travelled with family
Falló la limpieza de la habitación, muchos cabellos en baño, piso de la habitación incluso en las cobijas Atención del personal muy buena, los alimentos del desayuno y atención e instalaciones muy bien
Stayed 1 night in Apr 2024
Response from ANTONIO GUEL on 13 Apr 2024
Estimada Selene.En nombre de nuestros colaboradores te damos las gracias por tu visita.Te esperamos pronto en esta tu casa.Saludos,

8/10 Good

JACINTO, Tepeaca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All ok
Stayed 2 nights in Apr 2024
Response from ANTONIO GUEL on 13 Apr 2024
Estimado Jacinto.Agradecemos tu visita.saludos.

10/10 Excellent

Reyna

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación, todo muy bonito, personal amable
Stayed 2 nights in Mar 2024
Response from ANTONIO GUEL on 10 Apr 2024
Estimada Reyna.En nombre de nuestros colaboradores te damos las gracias.Recibe un cordial saludo.

4/10 Poor

claudia

Disliked: Staff & service
Las instalaciones dejan mucho que desear para el costo que tienen. No dan room service y no controlan ni se hacen responsables de las alarmas ya que se activó una al rededor de las 12 am por error y solo ocasionaron preocupación y miedo
Stayed 3 nights in Apr 2024
Response from ANTONIO GUEL on 10 Apr 2024
Estimada Cluadia.En nombre de nuestros colaboradores le damos las gracias por sus comentarios los cuales nos ayudan a mejorar, lamento muchisimo la mala imagen que se llevo en esta ocasion, reciba una sincera disculpa por los inconvenientes generados durante su visita, pero sobre todo el compromiso de seguir mejorando.Saludos.

6/10 Okay

Juan José

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Instalaciones y cuartos muy pequeños ! Baños pequeños ! Faltan toallas no había suficientes y desayunos muy muy austeros
Stayed 4 nights in Apr 2024
Response from ANTONIO GUEL on 10 Apr 2024
Estimado Juan Jose.Lamento mucho nuestras instalaciones no hayan sido de su agrado, creame que estaremos trabajando para ofrecerle un mejor servicio.

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location.
Stayed 1 night in Apr 2024
Response from ANTONIO GUEL on 8 Apr 2024
Best Regards.

10/10 Excellent

Raymundo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel súper cómodo a demás de que están en muy buena obicacion perfecrk
Stayed 2 nights in Apr 2024
Response from ANTONIO GUEL on 8 Apr 2024
Estimado Raymundo.En nombre de nuestros colaboradores te damos las gracias.saludos.

10/10 Excellent

VICTOR, CULIACAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TODO MUY BIEN
Stayed 1 night in Apr 2024
Response from ANTONIO GUEL on 10 Apr 2024
Estimado Victor.En nombre de nuestros colaboradores le damos las gracias por su visita.Lo esperamos pronto en esta su casa.saludos.

10/10 Excellent

Grizel

Liked: Cleanliness, staff & service, property conditions & facilities
Me encanta, es la segunda vez que me hospedo en one hotel Mazatlán, esperemos que sean más veces
Stayed 3 nights in Apr 2024
Response from ANTONIO GUEL on 11 Apr 2024
Estimada Grizel.En nombre de nuestros colaboradores te damos las gracias.saludos

8/10 Good

Antonio Ezequiel

Liked: Staff & service, property conditions & facilities
Deberían de trapear más seguido
Stayed 3 nights in Apr 2024
Response from ANTONIO GUEL on 6 Apr 2024
Estimado Antonio.En nombre de nuestros colaboradores te damos las gracias por tus comentarios los cuales nos ayudan a mejorar.Recibe un cordial saludo.