Calzada Camaron Sabalo, Zona Costera Cerritos 3404, Mazatlán, SIN, 82110
Explore the area
Witches Beach1 min walk
Immaculate Conception Cathedral21 min drive
Olas Altas Beach32 min drive
Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)41 min drive
Choose dates to view prices
About this area
Mazatlán
Riu Emerald Bay All Inclusive is located in Cerritos, a neighbourhood in Mazatlán, and is near the airport and on the beach. Sea Shell City Museum and Angela Peralta Theater are cultural highlights, and some of the area's landmarks include Teodoro Mariscal Stadium and Divers Point. Travelling with kids? Consider Mazatlan Aquarium and Mazagua Aquatic Park. Spend some time exploring the area's activities, including golfing.
Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 41 min drive
About this property
Riu Emerald Bay All Inclusive
Beachfront property with relaxing spa services
Catch some rays at the beach or spend the day relaxing at Riu Emerald Bay All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
Riu Emerald Bay All Inclusive offers 1028 accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with premium satellite channels.
Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Mazatlán property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.
A health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a sauna.
Guests aged under 18 years old are not allowed in the health club or hot tub.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Renova Spa has 6 treatment rooms. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
All-inclusive details
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers
Activities and facilities/equipment
All non-motorised water sports are included.
Land activities
Fitness facilities
Volleyball
Lessons/classes/games
Aerobics
Entertainment
On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Awards and affiliations
Green/Sustainable Property This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
Languages spoken
English, Spanish
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the standard cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Social distancing
Protective shields in place at main contact areas
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and public transport
Free self-parking on site
Limo/town car service
Food and drink
Free buffet breakfast available daily 7 AM–10:30 AM
5 restaurants
2 swim-up bars, 2 poolside bars and 7 bars/lounges
Coffee/tea in a common area
Restaurants on site
Las Tres Islas
Bamboo
Tabasco
Las Gaviotas
Sports Bar
Things to do
5 outdoor pools
Aerobics classes
Beach volleyball
Billiards/pool table
Children's pool
Free water park access
Full-service spa
Health club
Nightclub
Playground
Sauna
Shopping
Hot tub
Windsurfing
Family friendly
5 outdoor pools
Babysitting (surcharge)
Children's pool
Free children's club
Free water park access
Corner/local shop
Playground
Snack bar/deli
Water slide
Conveniences
ATM/banking services
Lift
Gift shop/newsstand
Corner/local shop
Guest services
24-hour front desk
Daily housekeeping
Dry-cleaning service
Hair salon
Luggage storage
Porter
Tour/ticket assistance
Wedding services
Business services
Computer station
Conference space (5167 square feet)
Meeting rooms - 3
Outdoors
Beach loungers
Beachfront location
Garden
Pool sunloungers
Pool umbrellas
Rooftop terrace
Spa
6 treatment rooms
Aromatherapy
Body treatments
Body wraps
Facials
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage/treatment rooms
Sauna
Spa open daily
Hot tub
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Use of the gym, spa tub, and sauna is restricted to guests over 18 years old.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
We should mention
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the health club or hot tub
Guests under 18 years old are not allowed in the spa
Property is also known as
Emerald Bay Riu
Riu Emerald
Riu Emerald Bay
Riu Emerald Bay All Inclusive
Riu Emerald Bay All Inclusive Mazatlan
Riu Emerald Bay Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property
Riu Emerald Inclusive inclusi
Riu Emerald Inclusive Mazatlan
Riu Emerald Bay All Inclusive Mazatlán
Riu Emerald Bay All Inclusive All-inclusive property
Riu Emerald Bay All Inclusive All-inclusive property Mazatlán
Overall score and ratings
3.8
Good
We verify reviews to ensure the traveller booked with Expedia Group. Travellers may receive a savings voucher when they submit a review. We publish all reviews, positive or negative, that meet our guidelines.
The hotel has very poor management. The elevator's don't work they only have a few working but its too many ppl for the ones working you need to wait like 20 min to use an elevator. The rooms are very dirty. The air condition on the rooms don't work properly. Had room 521 and the air did not work they went to fix it but it never worked. The restaurants are very dirty. The pools are
Super
Full and smell like pee. Very disappointed in this RIU.
I never like to post anything bad of places but this resort was lacking many things i have stayed there once and have visited all the riu in cancun none have been so bad they were completely overbooked people everywhere and not being mean or selfish or whatever you want to call it those people belong in a one star hotel they made this a 0 star their food was tasteless every day they served the same thing eleveters were not enough would take half a hour to come down to the lobby rude employees good luck getting served at the pools found roaches in my room so disappointed in riu they need to upgrade that resort
The place is outdated. TOO MANY PEOPLE! The elevators would take forever, we would take the stairs sometimes instead. The foods all taste the same and very low quality food. One of our sinks was clogged and i know my other family members had trouble with their toilet and room conditions. Their new area is very nice though. I think they really need to consider renovating that hotel specially their rooms and putting more elevators for the amount of people that they have. I went to that hotel 7 years ago and it was not that bad but this time i was very disappointed, definitely do not recommend and will not stay here ever again.
Stayed 4 nights in Jun 2022
1/5 Terrible
Roman
Travelled with family, Travelled with family and small children
The hotel was over capacity, it’s too big and the elevators are very slow. Only 6 elevators and one or two were not working. Pools close at 7 it’s still daylight.
Needs TLC!!!!
