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Riu Emerald Bay All Inclusive

Photo gallery for Riu Emerald Bay All Inclusive

Primary image
On the beach, sun-loungers, beach towels, beach massages
On the beach, sun-loungers, beach towels, beach massages
On the beach, sun-loungers, beach towels, beach massages
5 outdoor pools, pool umbrellas, pool loungers

Overview of Riu Emerald Bay All Inclusive

Riu Emerald Bay All Inclusive

3.5 star property

3.8/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Map
Calzada Camaron Sabalo, Zona Costera Cerritos 3404, Mazatlán, SIN, 82110

Explore the area

  • Popular LocationWitches Beach1 min walk
  • Popular LocationImmaculate Conception Cathedral21 min drive
  • Popular LocationOlas Altas Beach32 min drive
  • AirportMazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)41 min drive

Choose dates to view prices

About this area

Mazatlán

Riu Emerald Bay All Inclusive is located in Cerritos, a neighbourhood in Mazatlán, and is near the airport and on the beach. Sea Shell City Museum and Angela Peralta Theater are cultural highlights, and some of the area's landmarks include Teodoro Mariscal Stadium and Divers Point. Travelling with kids? Consider Mazatlan Aquarium and Mazagua Aquatic Park. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Witches Beach - 1 min walk
  • Mazagua Aquatic Park - 5 min walk
  • Cerritos Beach - 4 min drive
  • Immaculate Conception Cathedral - 21 min drive
  • Olas Altas Beach - 32 min drive

Getting around

  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 41 min drive

About this property

Riu Emerald Bay All Inclusive

Beachfront property with relaxing spa services
Catch some rays at the beach or spend the day relaxing at Riu Emerald Bay All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
Riu Emerald Bay All Inclusive offers 1028 accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with premium satellite channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Mazatlán property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

A health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a sauna.

Guests aged under 18 years old are not allowed in the health club or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Renova Spa has 6 treatment rooms. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Languages spoken

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the standard cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7 AM–10:30 AM
  • 5 restaurants
  • 2 swim-up bars, 2 poolside bars and 7 bars/lounges
  • Coffee/tea in a common area

Restaurants on site

  • Las Tres Islas
  • Bamboo
  • Tabasco
  • Las Gaviotas
  • Sports Bar

Things to do

  • 5 outdoor pools
  • Aerobics classes
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free water park access
  • Full-service spa
  • Health club
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Hot tub
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • Corner/local shop
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Lift
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Computer station
  • Conference space (5167 square feet)
  • Meeting rooms - 3

Outdoors

  • Beach loungers
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body treatments
  • Body wraps
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower

More

  • Beach towels
  • Designated smoking areas
  • Renovated entire property – September 2019
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • Flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 11 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Use of the gym, spa tub, and sauna is restricted to guests over 18 years old.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the health club or hot tub
Guests under 18 years old are not allowed in the spa

Property is also known as

Emerald Bay Riu
Riu Emerald
Riu Emerald Bay
Riu Emerald Bay All Inclusive
Riu Emerald Bay All Inclusive Mazatlan
Riu Emerald Bay Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property
Riu Emerald Inclusive inclusi
Riu Emerald Inclusive Mazatlan
Riu Emerald Bay All Inclusive Mazatlán
Riu Emerald Bay All Inclusive All-inclusive property
Riu Emerald Bay All Inclusive All-inclusive property Mazatlán

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 377 out of 967 reviews
5 - Excellent 39%
Rating 4 - Good. 266 out of 967 reviews
4 - Good 28%
Rating 3 - Okay. 175 out of 967 reviews
3 - Okay 18%
Rating 2 - Poor. 79 out of 967 reviews
2 - Poor 8%
Rating 1 - Terrible. 70 out of 967 reviews
1 - Terrible 7%

4.2/5

Cleanliness

4.0/5

Staff & service

3.8/5

Amenities

3.9/5

Property conditions & facilities

4.0/5

Eco-friendliness

1/5 Terrible

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff were very rude
Stayed 8 nights in Jun 2022

3/5 Okay

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Stayed 6 nights in Jun 2022

1/5 Terrible

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has very poor management. The elevator's don't work they only have a few working but its too many ppl for the ones working you need to wait like 20 min to use an elevator. The rooms are very dirty. The air condition on the rooms don't work properly. Had room 521 and the air did not work they went to fix it but it never worked. The restaurants are very dirty. The pools are Super Full and smell like pee. Very disappointed in this RIU.
Stayed 4 nights in Jun 2022

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely family friendly will be booking our next stay again with them
Stayed 3 nights in Jun 2022

4/5 Good

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff service was great, all of them always smiling and trying to please guests. Elevators service is terrible during rush hours.
Stayed 5 nights in Jun 2022

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never like to post anything bad of places but this resort was lacking many things i have stayed there once and have visited all the riu in cancun none have been so bad they were completely overbooked people everywhere and not being mean or selfish or whatever you want to call it those people belong in a one star hotel they made this a 0 star their food was tasteless every day they served the same thing eleveters were not enough would take half a hour to come down to the lobby rude employees good luck getting served at the pools found roaches in my room so disappointed in riu they need to upgrade that resort
Stayed 3 nights in Jun 2022

3/5 Okay

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The proximity to the beach
Stayed 4 nights in Jun 2022

1/5 Terrible

Travelled with family and small children
Disliked: Staff & service
Don’t stay at the RIU
Stayed 4 nights in Jun 2022

3/5 Okay

Travelled with partner
Disliked: Cleanliness, amenities
The place is outdated. TOO MANY PEOPLE! The elevators would take forever, we would take the stairs sometimes instead. The foods all taste the same and very low quality food. One of our sinks was clogged and i know my other family members had trouble with their toilet and room conditions. Their new area is very nice though. I think they really need to consider renovating that hotel specially their rooms and putting more elevators for the amount of people that they have. I went to that hotel 7 years ago and it was not that bad but this time i was very disappointed, definitely do not recommend and will not stay here ever again.
Stayed 4 nights in Jun 2022

1/5 Terrible

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was over capacity, it’s too big and the elevators are very slow. Only 6 elevators and one or two were not working. Pools close at 7 it’s still daylight. Needs TLC!!!!
Stayed 6 nights in Jun 2022