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Riu Emerald Bay All Inclusive

Photo gallery for Riu Emerald Bay All Inclusive

Aerial view
On the beach, sun-loungers, beach towels, beach massages
On the beach, sun-loungers, beach towels, beach massages
On the beach, sun-loungers, beach towels, beach massages
5 outdoor pools, pool umbrellas, pool loungers

Overview of Riu Emerald Bay All Inclusive

Riu Emerald Bay All Inclusive

3.5 star property

7.6/10 Good

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning
Map
Calzada Camaron Sabalo, Zona Costera Cerritos 3404, Mazatlán, SIN, 82110

Explore the area

  • Popular LocationMazagua Aquatic Park5 min walk
  • Popular LocationWitches Beach9 min walk
  • Popular LocationCerritos Beach10 min drive
  • AirportMazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)42 min drive

Room options

About this area

Mazatlán

Riu Emerald Bay All Inclusive is located in Cerritos, a neighbourhood in Mazatlán, and is near the airport and on the beach. Sea Shell City Museum and Angela Peralta Theater are cultural highlights, and some of the area's landmarks include Teodoro Mariscal Stadium and Fuerte 31 de Marzo. Travelling with kids? Consider Mazagua Aquatic Park and Mazagua. Spend some time exploring the area's activities, including golfing.
Visit our Mazatlán travel guideOpens in a new window
Map

What's nearby

  • Mazagua Aquatic Park - 5 min walk
  • Witches Beach - 9 min walk
  • Cerritos Beach - 10 min drive
  • Bula - 12 min drive
  • Mazatlan International Center - 14 min drive

Getting around

  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 41 min drive

Restaurants

  • Kelly's Bar - 5 min drive
  • Restaurant Mr. Lionso - 14 min walk
  • The Bistro - 15 min walk
  • La Cordeliere - 5 min drive
  • Cotorritos - 7 min drive

About this property

Riu Emerald Bay All Inclusive

3.5-star all-inclusive property revitalised in 2019 and located in Cerritos
Take advantage of a free breakfast buffet, free water park access and a nightclub at Riu Emerald Bay All Inclusive. This property is a great place to bask in the sun with a beachfront location, beach massages and sunloungers. Indulge in a body wrap, a deep-tissue massage and a body treatment at Renova Spa, the on-site spa. Be sure to enjoy a meal at any of the 5 on-site restaurants, which feature Asian cuisine and a poolside location. Aerobics classes are offered at the health club; other things to do include windsurfing and beach volleyball. Free in-room WiFi is available to all guests, along with 2 swim-up bars and 2 poolside bars.
Additional perks include:
  • 5 outdoor pools and a children's pool, with a waterslide, 2 swim-up bars and sunloungers
  • Free self-parking
  • Limo/town car service, express check-out and a computer station
  • Luggage storage, a porter/bellboy and a 24-hour front desk
  • Guest reviews speak well of the beach locale and helpful staff
Room features
All 1028 rooms feature comforts such as laptop-compatible safes and air conditioning, in addition to perks such as free WiFi and minibars. Guests reviews say good things about the comfortable rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and free toiletries
  • Flat-screen TVs with premium channels
  • Ceiling fans, daily housekeeping and phones

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the standard cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7 AM–10:30 AM
  • 5 restaurants
  • 2 swim-up bars, 2 poolside bars and 7 bars/lounges
  • Coffee/tea in a common area

Restaurants on site

  • Las Tres Islas
  • Bamboo
  • Tabasco
  • Las Gaviotas
  • Sports Bar

Things to do

  • 5 outdoor pools
  • Aerobics classes
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free water park access
  • Full-service spa
  • Health club
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Hot tub
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Children's club
  • Children's pool
  • Free water park access
  • Corner/local shop
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Lift
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Computer station
  • Conference space (5167 square feet)
  • Meeting rooms - 3

Outdoors

  • Beach loungers
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body treatments
  • Body wraps
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Lift
  • In-room accessibility (selected rooms)
  • Roll-in shower

More

  • Beach towels
  • Designated smoking areas
  • Renovated entire property – September 2019
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • Flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Similar properties

See similar properties

Mazatlán
Mazatlán
Cerritos
Cerritos
Free WiFi
Free WiFi
All-inclusive resort
All-inclusive resort
Family-friendly
Family-friendly
3 star
3 star
Guest rating 3.5+
Guest rating 3.5+

Policies

Check-in

Check-in from 3:00 PM - 11 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Use of the gym, spa tub, and sauna is restricted to guests over 18 years old.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the health club or hot tub
Guests under 18 years old are not allowed in the spa

Property is also known as

Emerald Bay Riu
Riu Emerald
Riu Emerald Bay
Riu Emerald Bay All Inclusive
Riu Emerald Bay All Inclusive Mazatlan
Riu Emerald Bay Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property
Riu Emerald Inclusive inclusi
Riu Emerald Inclusive Mazatlan
Riu Emerald Bay All Inclusive Mazatlán
Riu Emerald Bay All Inclusive All-inclusive property
Riu Emerald Bay All Inclusive All-inclusive property Mazatlán

Frequently asked questions

Does Riu Emerald Bay All Inclusive have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

Is Riu Emerald Bay All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Riu Emerald Bay All Inclusive?

Self-parking is free at this property.

What time is check-in at Riu Emerald Bay All Inclusive?

Check-in is from 3:00 PM - 11 PM. After-hours check-in is not available.

What time is check-out at Riu Emerald Bay All Inclusive?

Checkout is at 11 AM.

Are there all-inclusive benefits at Riu Emerald Bay All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include volleyball, aerobics classes and more.

Where is Riu Emerald Bay All Inclusive located?

Nestled on the beach, this Cerritos property is within a 10-minute walk of Mazagua Aquatic Park and Witches Beach. Cerritos Beach and Marina Mazatlan Golf Course are also within 2 miles (3 km).

Can I cancel my reservation for free at Riu Emerald Bay All Inclusive and receive a full refund?

Yes, Riu Emerald Bay All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Riu Emerald Bay All Inclusive cancellation policy on our site for more details about any exclusions or requirements.

Riu Emerald Bay All Inclusive Reviews

Riu Emerald Bay All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 387 out of 1004 reviews" "
" "10 - Excellent 39%
Rating 8 - Good. 275 out of 1004 reviews" "
" "8 - Good 27%
Rating 6 - Okay. 170 out of 1004 reviews" "
" "6 - Okay 17%
Rating 4 - Poor. 89 out of 1004 reviews" "
" "4 - Poor 9%
Rating 2 - Terrible. 83 out of 1004 reviews" "
" "2 - Terrible 8%

8.3/10

Cleanliness

8.0/10

Staff & service

7.5/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Wayne Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Very noisy with bands.
Stayed 7 nights in Mar 2023

8/10 Good

JOsh

Liked: Cleanliness
Good for family
Stayed 4 nights in Mar 2023

10/10 Excellent

Evert Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice elegant property.
Stayed 7 nights in Mar 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travel Mexico very often. This is right up there with the finest properties we've stayed at. We know that you get certain amount of excellence when you choose RIU, but this one really stands out. Super friendly staff, the food was much better than most all-inclusive resorts and the facilities, for the most part, were in excellent condition. Mazatlan is such a beautiful city. We'll come back to Mazatlan and when we do, we'll most likely come back to the RIU Emerald Bay.
Stayed 4 nights in Mar 2023

8/10 Good

Kaitlyn Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am leaving this review to help others because I know that is how I choose my hotels. Pros for resort food it was pretty good and I am a picky eater, drinks were great, the resort itself is so clean and the staff are very friendly. We went into the Golden Zone a few times (four young females) and we felt completely safe. Taxis were easy to get. The beach is so pretty, the pools were great, the room was also clean Cons - disappointed in the “reservation” Asian restaurant the food was not that great there and it is hard to get a reservation you have to be up at 7 am and down at the front desk to make it. The lighting in the room is a little dark and the beds slightly hard. I give this resort 4 stars as the pros definitely outweigh the cons and I would go back! Also, we went for a girls trip but there was a variety of ages and we often felt like the youngest ones besides the kids. It seems like a great family friendly resort with the bonus of a few adult only pools.
Stayed 4 nights in Mar 2023

8/10 Good

Cassidy Riddle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No complaints about anything, but for those traveling with small kids, note that none of the pools aside from the kiddie pool have a depth of less than 4 feet. This was a bummer for our 6 year old, who was too big for the splash pad but not big enough to touch in any of the other pools.
Stayed 4 nights in Feb 2023

8/10 Good

KATRINA MARIE LA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly and attentive. Ramon the daytime server was incredible:)
Stayed 7 nights in Feb 2023

6/10 Okay

Sandra

Travelled with family
Liked: Cleanliness, staff & service
The room was nice. The electrical was hit and miss at best. The outlet for the coffee maker didn’t always work so no in room coffee. House keeping didn’t daily restock the coffee or refrigerator. So basically bottled water was at request only. All in all an adequate vacation.
Stayed 6 nights in Feb 2023

8/10 Good

Mary

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, beautiful property. As it was an all inclusive resort, it’s expected that the food wouldn’t be over the top in the buffets, but the 3 restaurants were nearly impossible to get into.
Stayed 6 nights in Feb 2023

10/10 Excellent

Israel Sanchez

Stayed 5 nights in Feb 2023