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Riu Emerald Bay - All Inclusive

3.5 star property
Beach spa retreat, walking distance from Witches Beach

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Riu Emerald Bay - All Inclusive

Photo gallery for Riu Emerald Bay - All Inclusive

Aerial view
Aerial view
Minibar, in-room safe, blackout curtains, iron/ironing board
5 restaurants, breakfast, lunch, dinner served; Asian cuisine
Lobby

Overview of Riu Emerald Bay - All Inclusive

Reviews
8.0

Very good

Popular amenities

  • PoolPoolPool
  • SpaSpaSpa
  • Hot tubHot tubHot tub
  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
Calzada Camaron Sabalo, Zona Costera Cerritos 3404, Mazatlán, SIN, 82110
  • Popular LocationMazagua Aquatic Park5 min walk
  • Popular LocationWitches Beach9 min walk
  • Popular LocationMazatlan International Center8 min drive
  • AirportMazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)39 min drive
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Room options

Standard Double Room (U)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Blackout curtains
Ceiling fan
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (E)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Blackout curtains
Ceiling fan
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (B2C-US)

Highlights

Air conditioning
Flat-screen TV
Renovated in 2019
Blackout curtains
Ceiling fan
Hairdryer
Shower/bath combination
Eco-friendly toiletries
  • Sleeps 8
  • 4 Double Beds

Junior Suite, Jetted Tub, Ocean View (U)

Highlights

Balcony
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout curtains
Ceiling fan
Jetted bath
Hairdryer
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, Ocean View (U)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Blackout curtains
Ceiling fan
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Duplex (U)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Blackout curtains
Ceiling fan
Hairdryer
  • 54 sq m
  • Sleeps 6
  • 1 King Bed and 2 Single Sofa Beds

Family Room, Sea View (M)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Blackout curtains
Ceiling fan
Hairdryer
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Duplex (B2C-US)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • Sleeps 6
  • 1 King Bed and 2 Single Sofa Beds

Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (U)

Highlights

Air conditioning
Flat-screen TV
Renovated in 2019
Blackout curtains
Ceiling fan
Hairdryer
Shower/bath combination
Eco-friendly toiletries
  • Sleeps 8
  • 4 Double Beds

Suite, Jetted Tub, Sea View (M)

Highlights

Balcony or patio
Private indoor hot tub
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout curtains
Ceiling fan
Jetted bath
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

Standard Double Room (L)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Blackout curtains
Ceiling fan
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (Superior, M)

Highlights

Balcony
Air conditioning
Flat-screen TV
Renovated in 2019
2 bedrooms
Blackout curtains
Ceiling fan
Hairdryer
  • 84 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Duplex (M)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout curtains
Ceiling fan
Hairdryer
Shower/bath combination
  • 54 sq m
  • Sleeps 6
  • 1 King Bed and 2 Single Sofa Beds

Family Suite, Garden View (M)

Highlights

Balcony
Air conditioning
Flat-screen TV
Renovated in 2019
2 bedrooms
Blackout curtains
Ceiling fan
Hairdryer
  • 60 sq m
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Duplex (L)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Renovated in 2019
Separate bedroom
Blackout curtains
Ceiling fan
Hairdryer
  • 54 sq m
  • Sleeps 6
  • 1 King Bed and 2 Single Sofa Beds

Superior Room (M)

Highlights

Balcony
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout curtains
Ceiling fan
Hairdryer
Shower/bath combination
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

Superior Room (L)

Highlights

Balcony
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout curtains
Ceiling fan
Hairdryer
Shower/bath combination
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

Family Suite, 2 Bedrooms (Superior, B2C-US)

Highlights

Air conditioning
Flat-screen TV
Renovated in 2019
2 bedrooms
Blackout curtains
Ceiling fan
Hairdryer
Shower/bath combination
  • 84 sq m
  • Sleeps 8
  • 1 King Bed and 1 Double Bed

Family Suite, 2 Bedrooms, Garden View (L)

Highlights

Balcony
Air conditioning
Flat-screen TV
Renovated in 2019
Separate bedroom
Blackout curtains
Ceiling fan
Hairdryer
  • 60 sq m
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Family Suite, 2 Bedrooms (B2C-US)

Highlights

Air conditioning
Flat-screen TV
Renovated in 2019
Sofa bed - double
Blackout curtains
Ceiling fan
2 bedrooms
Hairdryer
  • 60 sq m
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

Family Suite, 2 Bedrooms (Superior, L)

Highlights

Balcony
Air conditioning
Flat-screen TV
Renovated in 2019
Separate bedroom
Blackout curtains
Ceiling fan
Hairdryer
  • 84 sq m
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Superior Room (B2C-US)

Highlights

Air conditioning
Flat-screen TV
Renovated in 2019
Blackout curtains
Sofa bed
Ceiling fan
Hairdryer
Shower/bath combination
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (L)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout curtains
Ceiling fan
Hairdryer
Shower/bath combination
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Family Suite, 2 Bedrooms (Superior, U)

Highlights

Balcony
Air conditioning
Flat-screen TV
Renovated in 2019
2 bedrooms
Blackout curtains
Ceiling fan
Hairdryer
  • 84 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Family Suite, 2 Bedrooms (U)

Highlights

Balcony
Air conditioning
Flat-screen TV
Renovated in 2019
2 bedrooms
Blackout curtains
Ceiling fan
Hairdryer
  • 60 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Junior Suite, Jetted Tub, Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout curtains
Ceiling fan
Jetted bath
Hairdryer
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

Superior Room (U)

Highlights

Balcony
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout curtains
Sofa bed
Ceiling fan
Hairdryer
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout curtains
Ceiling fan
Hairdryer
Shower/bath combination
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room, Sea View (B2C-US)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout curtains
Ceiling fan
Hairdryer
Shower/bath combination
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Standard Double Room (B2C-US)

Highlights

Balcony
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout curtains
Ceiling fan
Hairdryer
Shower/bath combination
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (M)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout curtains
Ceiling fan
Hairdryer
Shower/bath combination
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Sea View (B2C-US)

Highlights

Air conditioning
Flat-screen TV
Renovated in 2019
Separate bedroom
Blackout curtains
Ceiling fan
Hairdryer
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

Family Room, Sea View (U)

Highlights

Balcony
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout curtains
Ceiling fan
Hairdryer
Shower/bath combination
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Family Room, Sea View (L)

Highlights

Balcony
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout curtains
Ceiling fan
Hairdryer
Shower/bath combination
  • 37 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Junior Suite, Sea View (U)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout curtains
Ceiling fan
Hairdryer
Shower/bath combination
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, Ocean View (M)

Highlights

Balcony
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout curtains
Ceiling fan
Hairdryer
Shower/bath combination
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (L)

Highlights

Balcony
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout curtains
Ceiling fan
Hairdryer
Shower/bath combination
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Room Superior With Garden View

  • Sleeps 4
  • 2 Double Beds and 1 Single Bed

Family Suite -6 Guests- With Garden View

  • Sleeps 6
  • 1 King Bed, 1 Single Sofa Bed and 2 Double Beds

Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 1 King Bed, 1 Single Bed and 1 Double Bed

Suite Junior With Sea View

  • Sea view
  • Sleeps 2
  • 2 Double Beds

Suite Superior With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

Family Suite -8 Guests- Superior

  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Double Beds

Suite

  • Sleeps 6
  • 1 Double Bed and 2 Double Sofa Beds

Room Standard With Sea View

  • Sea view
  • Sleeps 3
  • 2 Double Beds

Similar properties

About the area

Mazatlán

Riu Emerald Bay - All Inclusive is located in Cerritos, a neighbourhood in Mazatlán, and is near the airport and on the beach. El Faro Lighthouse is a notable landmark, and the area's natural beauty can be seen at Witches Beach and Olas Altas Beach. Travelling with kids? Consider Mazatlán Aquarium and Mazagua Aquatic Park. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Mazagua Aquatic Park - 5 min walk
  • Witches Beach - 9 min walk
  • Mazatlan International Center - 8 min drive
  • Galerias Mazatlan - 10 min drive
  • Cerritos Beach - 11 min drive

Getting around

  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 40 min drive

Restaurants

  • Tacos Capeados Carmen - 4 min drive
  • La Tambora - 3 min walk
  • Kelly's Bar - 5 min drive
  • Playa Brujas - 11 min walk
  • Hoteles el Cid Mazatlan - 10 min drive

About this property

Riu Emerald Bay - All Inclusive

All-inclusive eco-certified property revitalised in 2019 and located in Cerritos
Located close to Witches Beach, Riu Emerald Bay - All Inclusive provides a free breakfast buffet, free water park access and a nightclub. This property is a great place to bask in the sun with a beachfront location, beach massages and sunloungers. Indulge in a facial, aromatherapy and a deep-tissue massage at Renova Spa, the on-site spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner and Asian cuisine. Fitness classes are offered at the health club; other things to do include beach volleyball and windsurfing. Free in-room WiFi is available to all guests, along with 2 swim-up bars and 2 poolside bars.
Additional perks include:
  • 5 outdoor pools and a children's pool, with a waterslide, 2 swim-up bars and sunloungers
  • Free self-parking
  • Limo/town car service, express check-out and express check-in
  • Babysitting (surcharge), a gift shop and a computer station
  • Guest reviews speak highly of the family-friendly amenities
Room features
All 1028 rooms feature comforts such as laptop-compatible safes and air conditioning, in addition to perks such as free WiFi and minibars. Guests reviews say good things about the clean rooms at the property.
Extra conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and shower/bath combinations
  • Flat-screen TVs with premium channels
  • Ceiling fans, daily housekeeping and phones

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM–10:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 5 restaurants
  • 7 bars/lounges
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bamboo
  • Las Gaviotas
  • Las Tres Islas
  • Sports Bar
  • Tabasco

Things to do

  • 5 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 5,167 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room roll-in shower
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 100% renewable energy
  • 2 buildings
  • 20 floors
  • Art Deco architecture
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated entire property - September 2019
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Use of the gym, spa tub, and sauna is restricted to guests over 18 years old.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the health club or hot tub
Guests under 18 years old are not allowed in the spa

Property is also known as

Emerald Bay Riu
Riu Emerald
Riu Emerald Bay
Riu Emerald Bay All Inclusive
Riu Emerald Bay All Inclusive Mazatlan
Riu Emerald Bay Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property
Riu Emerald Inclusive inclusi

Frequently asked questions

Does Riu Emerald Bay - All Inclusive have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

Is Riu Emerald Bay - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Riu Emerald Bay - All Inclusive?

Self-parking is free at this property.

What time is check-in at Riu Emerald Bay - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11 PM. After-hours check-in is not available.

What time is check-out at Riu Emerald Bay - All Inclusive?

Checkout is at 11 AM.

Are there all-inclusive benefits at Riu Emerald Bay - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include volleyball, aerobics classes and more.

Where is Riu Emerald Bay - All Inclusive located?

Nestled on the beach, this Cerritos property is within a 10-minute walk of Mazagua Aquatic Park and Witches Beach. Cerritos Beach and Marina Mazatlan Golf Course are also within 3 miles (5 km).

Riu Emerald Bay - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 595 out of 1330 reviews" "
Rating 8 - Good. 332 out of 1330 reviews" "
Rating 6 - Okay. 199 out of 1330 reviews" "
Rating 4 - Poor. 117 out of 1330 reviews" "
Rating 2 - Terrible. 87 out of 1330 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expansive resort with multiple pool areas and ample amenities. Well staffed, dedicated to keep the facility extra clean and orderly. Staff was well trained and professional. Will visit this resort again in the future. One thing not so great was quality of food. They don't use quality meat for their food. But for someone who is particular about what they eat there are healthy and quality options such as vegetables and salads and breakfast items that are amply available. Overall, I would recommend it and will visit this resort again in the future.
Stayed 4 nights in Apr 2024

6/10 Okay

Ashley I

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I can start of by saying not a lot of options for breakfast or dinner You now have to make reservations which you have no option than to eat the same thing. I did leave the resort due to poor quality food. The sports bar that is open 24hours not good and the worst thing drinks at the pool were not good No pool party at all which made our trip not enjoyable at riu. Other than staff were amazing great customer service
Stayed 4 nights in Apr 2024

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so awesome through out my whole stay, language barrier or not, they always got what you needed and even wanted. It was all around a great stay, would definitely recommend coming here!
Stayed 10 nights in Apr 2024

10/10 Excellent

ANGELICA HERNANDEZ

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing!
Stayed 3 nights in Apr 2024

8/10 Good

Amy

Stayed 6 nights in Jan 2024

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast and dinner buffets were great. The lunch buffet was not. The Asian restaurant was excellent, the Italian restaurant was good, and the Mexican restaurant was bad. The pools were good but crowded, at times. The water park was fun. The beach is excellent and walkable, but the surf is too rough for safe swimming.
Stayed 7 nights in Apr 2024

10/10 Excellent

Adelina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about Riu. The staff was the best. The were all so fast and friendly always a smile especially Alberto, Ramon and Raul that worked in Las Tres Islas restaurant. There were so many food choices every day and it was all delicious. We also loved the band on the beach. Will definitely be back.
Stayed 7 nights in Apr 2024

6/10 Okay

Simone Aoy yee

Travelled with partner
Es una opinion sincera el hotel esta bien, los cuartos. El mini bar no ya que usar las botellas de muy baja calidad, es como si te quedaras en un rio los mas ecomonicos. La Comida del buffet esta mas o menos pero si enfada ya que no cambia todos los dias es lo mismo, y la carne tiene una textura como de plastico. Es dificil agendar los otros restaurantes ya que siempre estan llenos pero la comida al igual es muy mala. Las bevidas son pues de lo mas corrientes, la verdad e visitado varios Riu, cancun, Los cabos. Puerto Vallarta y este es uno de los peores. El servicio de los chicos es muy amable pero la calidad de Bevidas y la comida la Verdad no lo es. Una disculpa pero es cierto.
Stayed 4 nights in Apr 2024

10/10 Excellent

Rita S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

4/10 Poor

Stephen

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room was very disappointing for the price. Only 1 out of 4 USB chargers worked. Only 1 of 4 working bottles in the mini bar. Only one of 2 sinks drained in the bathroom. Compared to the RIU in Cancun, this place sucks!!
Stayed 4 nights in Apr 2024