Hotel dekat Medford Arts Center

"Lied to about availability of the pool when I phoned to ask about the pool hours before check in. They denied it would be closed for the entire stay when directly asked. Closed the whole time. Housekeeping couldn’t have slammed the door to the room next door more times early in the morning if they’d tried. So annoying. They tried to get into the room twice though I’d added a day to the reservation. When I reported the problem to reception, the same woman (always at the desk in the morning) who...

"Can’t beat the location if you are on a road trip and just need a place to stay for the night. Parking easy. But ask for a room on the back of the building find you don’t want to hear the highway traffic all night. Room was clean, room was spacious as was the bathroom. Fridge is small, but microwave was very handy. "

"The staff and the cleanliness of the room were great. The front desk was SO nice and breakfast was wonderful. However, I highly recommend not placing guests with dogs in the first rooms off of the lobby/bar area/pool/ice machine. I understand placing dogs on the first floor for better access to the outside is ideal but it is too much foot traffic that close to the busiest areas of the hotel. My dog was constantly barking our entire stay. Maybe place dogs at the end of the hall or even on the...

"Loud dogs and kids"

"Staff help get me into EV charging "

"Front desk staff was friendly. Rooms are big! My son is a wheelchair user, and was quite comfortable moving around a non-accessible double room with his chair. The toilet is definitely too low. Room was super quiet! No noise coming from the hallway. Breakfast was wonderful! Actual hot food and actual fresh fruit salad (from fresh fruit, not cans). The only complaint: none of the 3 ice machines worked!!! That was frustrating. No microwave in rooms."

"Night clerk was very confused. She insisted on charging my credit card for a "hold" and insisted I had not paid the full charge for the room through Expedia. We were tired and just wanted to get to our room. The morning clerk fixed the $190 charge that the night clerk had put on my card. Staff needs training."

"The room was clean, and the staff were nice."

"Clean room"

"Clean Room and friendly staff "

"The high ratings previously given do not adequately address the state of the property. It was a bit underwhelming."

"Smells a bit"

"Floor in original was stained. Bathtub and sink dirty"

"The hotel is older, which was OK for me, but floor and furnishings were dusty. All the walls had white spackle on them and were not painted over yet. They also did not clean the room or empty the garbage during our two-night stay, they just left an additional two rolls of toilet paper. I asked if we could use the dining tables in the breakfast/lobby area to eat our dinner and was told by the fair-skinned receptionist that the lobby is already closed. This was 9 pm and the whole lobby was...

"Room, staff and amenities. "

"Tiny gym"

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"The vents were dirty. The heat barely worked. It was rust in the bathrooms. Will not stay again"

"Our room was clean, but a lot smaller than I thought. Had to call maintenance because our sink backed up with what looked like feces and smelled like feces. We had to leave for a little bit because couldn’t take smell. Staff was great. "