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"Everything was excellent"

"I love this hotel! It’s beautiful, and staff is very friendly. The location is incredible, everything is close by. I loved the room and the beautiful view. The food and drinks were amazing. I recommend this hotel 100%"

"Rooms were very spacious, nice and the room service was excellent. Staff were very sweet. Would recommend. Gym space was very nice and fully functional- you could do everything except power lift. Restaurants in the hotel very nice. Bathroom was spacious The only cons: bed was lumpy and the swimming pool was small and filled so not really usable. Facilities were a little old"

"La neta, uno de los mejores de CDMX y tiene la conveniencia de distancia con el aeropuerto. He quedado varias veces y siempre es un gusto. Servicio excelente, hasta servicio a la domicilio tarde en la noche. 10/10."

"Close to the airport shuttle service was convenient, but there was no hot water."

"The Ritz was a terrible experience. They refused to change our date, leading to endless back-and-forth with both Expedia and the hotel. We ended up leaving two days early, and they didn't even approve our refund. The front desk staff provided absolutely no customer service. The air conditioning barely worked, and the floors were dirty. Rooms are not sound proof you could hear everything, I strongly advise against staying here."

"Very clean, restaurant was excellent, staff very helpful and courteous , the attendant (Isaac) helped us with places to see, do and even gave us his bus pass for the Metro for us to use ( we recharged it at the end)"

"It’s good"

"Adequate and comfortable spa. Good food. Easy walking to most everything "