In-room safe, desk, iron/ironing board, free cots/infant beds

Reviews of Microtel Inn & Suites by Wyndham Michigan City

2 out of 5
Microtel Inn & Suites by Wyndham Michigan City
9834 W 400 N, Michigan City, IN

Reviews

7.4

Good

Rating 10 - Excellent. 341 out of 1000 reviews" "
Rating 8 - Good. 292 out of 1000 reviews" "
Rating 6 - Okay. 152 out of 1000 reviews" "
Rating 4 - Poor. 123 out of 1000 reviews" "
Rating 2 - Terrible. 92 out of 1000 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Casandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Kimberly on 27 May 2024
Dear CasandraThank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Michigan City. It is always a pleasure to receive positive feedback.I am particularly pleased that you Enjoyed your stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Kimberly MorlandGeneral ManagerMicrotel Inn & Suite

10/10 Excellent

Eric C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in around 11 pm. Jessie at the desk was helpful and friendly. Breakfast option was very basic but adequate.
Stayed 1 night in May 2024
Response from Kimberly on 25 May 2024
Dear Eric Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Michigan City. It is always a pleasure to receive positive feedback.I am particularly pleased that you Enjoyed your stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Kimberly MorlandGeneral ManagerMicrotel Inn & Suite

10/10 Excellent

Abigayle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great deal. The facilities were clean and staff was amazing.
Stayed 2 nights in May 2024
Response from Kimberly on 22 May 2024
Dear Abigayle Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Michigan City. It is always a pleasure to receive positive feedback. I am particularly pleased that you Enjoyed your stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Kimberly Morland General Manager Microtel Inn & Suite

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in May 2024
Response from Kimberly on 22 May 2024
Dear Ronnie Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Michigan City. It is always a pleasure to receive positive feedback. I am particularly pleased that you Enjoyed your stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Kimberly Morland General Manager Microtel Inn & Suite

8/10 Good

Volodymyr

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Kimberly on 20 May 2024
Dear Volodymyr Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Michigan City. It is always a pleasure to receive positive feedback. I am particularly pleased that you Enjoyed your stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Kimberly Morland General Manager Microtel Inn & Suite

10/10 Excellent

Savannah

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice staff!
Stayed 2 nights in May 2024
Response from Kimberly on 20 May 2024
Dear Savannah Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Michigan City. It is always a pleasure to receive positive feedback. I am particularly pleased that you Enjoyed your stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Kimberly Morland General Manager Microtel Inn & Suite

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kimberly and the night man was extremely nice and attentive. Rooms were very clean...will be back!!
Stayed 1 night in May 2024
Response from Kimberly on 20 May 2024
Dear Alicia Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Michigan City. It is always a pleasure to receive positive feedback. I am particularly pleased that you Enjoyed your stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Kimberly Morland General Manager Microtel Inn & Suite

4/10 Poor

Wayne

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdated
Stayed 1 night in May 2024
Response from Kimberly on 15 May 2024
Dear WayneThank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Michigan City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay experience was not a total satisfaction. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Microtel Inn and Suites by Wyndham, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Kimberly MorlandGeneral Manager

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Kimberly on 20 May 2024
Dear Leonard Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Michigan City. It is always a pleasure to receive positive feedback. I am particularly pleased that you Enjoyed your stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Kimberly Morland General Manager Microtel Inn & Suite

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was as good as much more expensive places
Stayed 1 night in Apr 2024
Response from Kimberly on 21 Apr 2024
Dear Jerry Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Michigan City. It is always a pleasure to receive positive feedback. I am particularly pleased that you Enjoyed your stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Kimberly Morland General Manager Microtel Inn & Suite

10/10 Excellent

Jillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff.
Stayed 1 night in Mar 2024
Response from Kimberly on 18 Apr 2024
Dear Guest Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Michigan City. It is always a pleasure to receive positive feedback. I am particularly pleased that you Enjoyed your stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Kimberly Morland General Manager Microtel Inn & Suite

2/10 Terrible

Patrick

Travelled with partner
Disliked: Staff & service
Manager was rude on multiple occasions with late checkout. Lost a customer.
Stayed 1 night in Apr 2024
Response from Kimberly on 17 Apr 2024
Dear Guest Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Michigan City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that your stay experience was not a total satisfaction. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Microtel Inn and Suites by Wyndham, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Kimberly Morland General Manager

8/10 Good

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfortable
Stayed 1 night in Apr 2024
Response from Kimberly on 16 Apr 2024
Dear Guest Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Michigan City. It is always a pleasure to receive positive feedback. I am particularly pleased that you Enjoyed your stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Kimberly Morland General Manager Microtel Inn & Suite

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
They were very helpful and polite to there customers
Stayed 1 night in Mar 2024
Response from Kimberly on 16 Apr 2024
Dear Guest Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Michigan City. It is always a pleasure to receive positive feedback. I am particularly pleased that you Enjoyed your stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Kimberly Morland General Manager Microtel Inn & Suite

6/10 Okay

Benjamin

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Kimberly on 16 Apr 2024
Dear Guest Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Michigan City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that your stay experience was not a total satisfaction. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Microtel Inn and Suites by Wyndham, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Kimberly Morland General Manager

6/10 Okay

Adam, Frederick

Liked: Staff & service
Stayed here to be close to Indiana Dunes National Park. It's what you would expect from a lower budget hotel. Rooms were pretty small.
Stayed 1 night in Apr 2024
Response from Kimberly on 16 Apr 2024
Dear Guest Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Michigan City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that your stay experience was not a total satisfaction. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Microtel Inn and Suites by Wyndham, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Kimberly Morland General Manager

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cuff CD
Stayed 1 night in Apr 2024
Response from Kimberly on 16 Apr 2024
Dear Guest Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Michigan City. It is always a pleasure to receive positive feedback. I am particularly pleased that you Enjoyed your stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Kimberly Morland General Manager Microtel Inn & Suite

2/10 Terrible

Shirley

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reeked of cigarette smoke. I have COPD and had to leave after one day because they refused to give me a new room.
Stayed 2 nights in Apr 2024
Response from Kimberly on 16 Apr 2024
Dear Guest Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Michigan City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that your stay experience was not a total satisfaction. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Microtel Inn and Suites by Wyndham, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Kimberly Morland General Manager

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Nithing
Stayed 1 night in Apr 2024
Response from Kimberly on 16 Apr 2024
Dear Guest Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Michigan City. It is always a pleasure to receive positive feedback. I am particularly pleased that you Enjoyed your stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Kimberly Morland General Manager Microtel Inn & Suite

8/10 Good

Rebecca

Travelled with family
Liked: Staff & service
The staff was amazing and very friendly. It is an older building, but overall clean and maintained. If we travel to this area again we will be returning to this hotel.
Stayed 1 night in Apr 2024
Response from Kimberly on 8 Apr 2024
Dear Rebecca Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Michigan City. It is always a pleasure to receive positive feedback. I am particularly pleased that you Enjoyed your stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Kimberly Morland General Manager Microtel Inn & Suite

2/10 Terrible

Krista

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Kimberly on 6 Apr 2024
Dear Krista Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Michigan City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that your stay experience was not a total satisfaction. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Microtel Inn and Suites by Wyndham, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Kimberly Morland General Manager

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quiet stay in comfort with lots of food and shopping.
Stayed 2 nights in Apr 2024
Response from Kimberly on 5 Apr 2024
Dear Guest Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Michigan City. It is always a pleasure to receive positive feedback. I am particularly pleased that you Enjoyed your stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Kimberly Morland General Manager Microtel Inn & Suite

8/10 Good

Joan, Muskegon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from Kimberly on 5 Apr 2024
Dear Joan Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Michigan City. It is always a pleasure to receive positive feedback. I am particularly pleased that you Enjoyed your stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Kimberly Morland General Manager Microtel Inn & Suite

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love the breakfast, and when I had a problem with the lock to my room they changed my room with on problem.
Stayed 2 nights in Mar 2024
Response from Kimberly on 1 Apr 2024
Dear James Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Michigan City. It is always a pleasure to receive positive feedback. I am particularly pleased that you Enjoyed your stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Kimberly Morland General Manager Microtel Inn & Suite

8/10 Good

Kadisha

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Kimberly on 18 Mar 2024
Kadisha We are glad enjoyed your stay and we can wait to see you again

10/10 Excellent

April

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the staff was friendly and helpful.
Stayed 1 night in Mar 2024
Response from Kimberly on 15 Mar 2024
Good afternoon April! We would like to thank you for staying with us here at Microtel Inn and Suite. We are glad we were able to make your stay enjoyable

2/10 Terrible

Lissette

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff Was polite and helpful . The pictures were deceitful. There was damage to the wall, the sofa was disgusting, had stainsand was gross. I changed and left an hope after i checked in
Stayed 1 night in Mar 2024
Response from Kimberly on 16 Mar 2024
I am so sorry for such a bad experience.

10/10 Excellent

Philip

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, reasonable rates, close to south side shopping and retaurants.
Stayed 1 night in Mar 2024
Response from Kimberly on 16 Mar 2024
Philip we are so glad you enjoyed your stay with here at the Microtel Inn and Suite. Hopefully we will see on your next trip.

4/10 Poor

Patrick

Disliked: Property conditions & facilities
I usually get the king suite - always top notch. Tried the queen room - a third the size and the room was 85 degrees when I entered, took hours to cool out. Not happy about that.
Stayed 1 night in Feb 2024
Response from Kimberly on 16 Mar 2024
Patrick I am so sorry your stay wasnt to your liking. We would of loved to change your room or maybe upgraded you to King. Please hopefully you will come back to see us and let us make this right.

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Kimberly on 16 Mar 2024
Lisa we are glad you liked your stay with us

8/10 Good

Angelo

Disliked: Cleanliness
Rooms could have been cleaned better
Stayed 1 night in Feb 2024
Response from Kimberly on 16 Mar 2024
I am so sorry to hear this. But thank you for the feed back it will definitely be used in training.

10/10 Excellent

Bonnie, ANDERSON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady checking us in was very helpful and nice
Stayed 1 night in Feb 2024
Response from Kimberly on 16 Mar 2024
Bonnie I am glad to hear that she was helpful and you have a great check in experience.

8/10 Good

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kimberly on 16 Mar 2024
Good evening Brandy! Im glad you enjoyed your stay

10/10 Excellent

Brittany

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great! We got the room with the jacuzzi and it was great! Very clean and beds are actually comfortable. Breakfast wasn’t great but we didn’t mind as we went elsewhere.
Response from Kimberly on 16 Mar 2024
Brittany we are glad you enjoyed your stay and we hope you come stay with us again soon. We will work on making the breakfast better for your next stay

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Kimberly on 16 Mar 2024
Crystal thank you for the amazing score. I am glad you enjoyed your stay.

10/10 Excellent

Derrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Kimberly on 16 Mar 2024
Thank you Derrick!! We hope to see you on your next trip.

10/10 Excellent

Shavone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Kimberly on 16 Mar 2024
So glad you had a great stay.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again!
Very clean and very comfortable!
Stayed 2 nights in Feb 2024
Response from Kimberly on 16 Mar 2024
Amanda I am glad we were able to give you a nice comfortable stay while you were in Michigan City. Hopefully we will see you again soon

2/10 Terrible

Andrew

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice room clean facility, however did not get to stay the night due to the entire third floor wreaking of pot. The staff was very friendly facility was clean, but obviously an issue with drug use at this hotel.
Stayed 1 night in Feb 2024
Response from Kimberly on 16 Mar 2024
Andrew I am sorry to hear that you had to deal with this at our hotel. We are definitely working on fixing this issue. I hope you will consider giving another chance to show you how great our hotel can be

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
The woman who checked me in was exceptional. She was professional and most importantly welcoming. A jewel who is an asset to not only the location but the company!
Stayed 1 night in Feb 2024
Response from Kimberly on 16 Mar 2024
This is so great to hear. Linda thank you this feedback. They need to know that people see and appreciate their hard work. Again thank you and we hope to see you again soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Kimberly on 16 Mar 2024
Thank you

10/10 Excellent

catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly receptionists. First thing I noticed when walking in was how fresh the lobby smelled. Great place
Stayed 1 night in Feb 2024
Response from Kimberly on 16 Mar 2024
Catherine thank you for such a kind review. We are glad you enjoyed your stay with us here at the Microtel Inn and Suite

2/10 Terrible

Brenton

Stayed 1 night in Feb 2024
Response from Kimberly on 21 Mar 2024
Dear Brenton Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Michigan City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that your stay experience was not a total satisfaction. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Microtel Inn and Suites by Wyndham, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Kimberly Morland General Manager

2/10 Terrible

Brenton

Business traveller
Disliked: Amenities
When I got in the room the first day I couldn’t shower because they didn’t have any hot water until the morning so I went to sleep without a shower after a long day of work , so I call to the front desk and they tell me their maintenance is working on it so the next day I get a room again because it was the best thing to do long story short I tell one of the woman that’s at the desk that I didn’t have hot water she tells me I should have came down there and complained l because everyone else did and got a refund first of all how do you give certain people a refund when you should have compisated everyone who was affected and on top of that they gave me a different room with no microwave I wanted to leave. But had no where to go I would love to get my money back for both nights and they lady that was dressed up was extremely rude and I worked a double last night and asked can I check out at 2:00 pm and she was rude and said no I didn’t get back to the hotel last night until 4:30 am and left at 11:00 am and the workers were super loud very early like really loud she basically treated me like trash because she figured there is nothing I can do
Stayed 1 night in Feb 2024
Response from Kimberly on 16 Mar 2024
we are so sorry your stay was less then what you had hoped for.

10/10 Excellent

RAY, Coloma

Stayed 1 night in Feb 2024
Response from Kimberly on 16 Mar 2024
Thank you

8/10 Good

Kyle, Highland

Liked: Cleanliness
Disliked: Property conditions & facilities
The heater and tv renote didnt work in room. Wanted to inform the desk when checked out no one was there
Stayed 1 night in Feb 2024
Response from Kimberly on 16 Mar 2024
Kyle I am so sorry there were issues with your room. Some times we have to step away from the desk to help other guest but I am sorry we weren't there to get you your receipt

10/10 Excellent

Connie, Kalamazoo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hot tub in the room. Everything was great and clean.
Stayed 1 night in Dec 2023
Response from Kimberly on 16 Mar 2024
We are so glad your enjoyed your stay. We hope to see you again soon

8/10 Good

Nancy

Liked: Staff & service
Good for a one night stay while traveling. The room was fairly clean but just could use a deep clean if hotels even do that. The bed linens were fine and other than needing the floor swept the bathroom was fine. I’d stay there again when passing through.
Stayed 1 night in Jan 2024
Response from Kimberly on 16 Mar 2024
we can wait for you to come back and see us again. We are working making sure our rooms are up to the standard they should be.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kimberly on 16 Mar 2024
Thank you! please come see us again

8/10 Good

Shalaunda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kimberly on 15 Mar 2024
Shalaunda we are glad you enjoyed your stay. Is there anything that we as a team could work on to make your next stay even better?