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Reviews of DoubleTree by Hilton Hotel St. Paul Downtown

4 out of 5
DoubleTree by Hilton Hotel St. Paul Downtown
411 Minnesota St, St. Paul, MN

Reviews

8.2

Very good

Rating 10 - Excellent. 436 out of 1000 reviews" "
Rating 8 - Good. 312 out of 1000 reviews" "
Rating 6 - Okay. 139 out of 1000 reviews" "
Rating 4 - Poor. 64 out of 1000 reviews" "
Rating 2 - Terrible. 49 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities
I did not like the curtains with stains and a hole in them. My chair also had a small hole in it
Stayed 4 nights in May 2024

10/10 Excellent

John, Bloomington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Blake

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Solid hotel, friendly staff. Thanks for the pleasant stay!
Stayed 2 nights in Apr 2024

10/10 Excellent

Julie

Travelled with group
Liked: Amenities
Hard to get into parking
Stayed 1 night in Apr 2024

10/10 Excellent

Heidi

Stayed 1 night in Apr 2024

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel itself is nice.
Stayed 1 night in Apr 2024

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is very confusing
Stayed 1 night in Apr 2024

10/10 Excellent

Brent, Mason City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel staff. Helpful and able to get early check in.
Stayed 1 night in Apr 2024

10/10 Excellent

Sheilla

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Daniel

Stayed 1 night in Apr 2024

10/10 Excellent

Peter

Stayed 1 night in Apr 2024

6/10 Okay

Gurram

Business traveller
Liked: Cleanliness, staff & service, amenities
Cc.
Stayed 4 nights in Mar 2024

10/10 Excellent

Destany

Stayed 2 nights in Mar 2024

10/10 Excellent

Joy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Main door and parking ramp were hard to locate. Felt unsafe walking from the parking garage to main door.
Stayed 1 night in Feb 2024

6/10 Okay

Kathy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property is run down with stains on hall carpets and beds that have not been vacuumed underneath in months. Staff were pleasant but property needs a refresh.
Stayed 2 nights in Feb 2024

2/10 Terrible

Peter, Rosemount

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

amy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay downtown again after staying here. Staff were very accommodating and hotel very clean. Onsite restraunt and bar was nice
Stayed 1 night in Feb 2024

6/10 Okay

Jason

Travelled with group
Liked: Staff & service
Room hadn’t been dusted in quite some time. Shower curtain and floor stained.
Stayed 1 night in Feb 2024

6/10 Okay

Timothy, Madison

Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Very convenient... but whew the rooms are straight out of 1995 with the nasty bathroom fixtures to match. Staff is very friendly though.
Stayed 1 night in Feb 2024

6/10 Okay

Jennifer

Travelled with family
Avrage
Just average nothing special can't even get complimentary cup of coffee had to pay for parking.friendly desk staff at check in grumpy at check out..
Stayed 1 night in Feb 2024

10/10 Excellent

Alexandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with artistic flare!
Fantastic stay! Love this Arts hotel. Will definitely be back!
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for our needs and very helpful staff

10/10 Excellent

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Por

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was awesome with an awesome view of downtown St. Paul.
Stayed 1 night in Feb 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Peter, Rosemount

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Peter, Rosemount

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the Front Desk to all its staff were all very kind along with exceptionally outstanding service.
Stayed 1 night in Feb 2024

6/10 Okay

Brittany, Thunder Bay

Stayed 2 nights in Feb 2024

10/10 Excellent

carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the hotel and the room. And the service...the area outside of the hotel had a certain edge to it.
Stayed 1 night in Feb 2024

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice close to what we wanted to do
Stayed 1 night in Jan 2024

10/10 Excellent

Madison

Stayed 1 night in Jan 2024

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, right in the center of everything.

6/10 Okay

Patrick

Stayed 1 night in Jan 2024

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2023

4/10 Poor

April

Travelled with partner, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
While some of the staff were helpful, a lot were not and were not very accommodating to our requests for blankets and extra towels. The room was freezing and the windows had ice on the inside, mold on the ceiling by the windows. Just not a five star hotel stay for the price we paid.
Stayed 2 nights in Jan 2024

10/10 Excellent

Violet

Stayed 1 night in Jan 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay during a busy time.
We stayed on New Year's Eve and even though the hotel was quite busy, we had speedy trips on the elevator to our room on the 16th floor. This hotel is a little older, so the bathroom was a not modern, but it certainly worked just fine. Plan to bring along a charging brick, as there are not USB charging ports in the room.
Stayed 1 night in Dec 2023

10/10 Excellent

Malgorzata

Stayed 1 night in Dec 2023

8/10 Good

Elizabeth, Baton Rouge

Travelled with family and small children
Liked: Cleanliness, staff & service
Although the service is wonderful (loved the cookies we got when we checked in) we weren't impressed with the condition of our room. The fixtures were very dinged up, especially in the bathroom. We hope they have time for a little refurbishing soon.
Stayed 1 night in Dec 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice

4/10 Poor

Danielle

Disliked: Cleanliness, property conditions & facilities
Rooms are quite dated and seemed to not meet the normal Hilton standard on cleanliness. Staff were friendly but not super helpful in understanding whats available at the hotel and how parking works. This hotel is very noisy with multiple sirens throughout the night and parties going on in other rooms until 4am.
Stayed 1 night in Dec 2023

10/10 Excellent

christine, sioux falls

Liked: Cleanliness, staff & service, property conditions & facilities
nice bar area. quiet
Stayed 2 nights in Dec 2023

4/10 Poor

Libbey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was not over the moon about our visit I don’t think the thermostat worked in our room so we just cooked all night the front desk people were very nice but never told us where the pool or where breakfast was at check in the first batch of cookies they gave us were hard but the extras we got after that we’re fine (that’s my favorite part of staying at double tree) and we bumped in the cleaning staff and he was so polite and sweet. Didn’t realize we had to pay for breakfast until we got there basic breakfast but $16 ouch the wait staff were very nice though and eager to please
Stayed 1 night in Dec 2023

8/10 Good

Gurvinder

Business traveller
Stayed 4 nights in Dec 2023

10/10 Excellent

PAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reserved/paid for hotel online through Expedia but my account still got charged for the room Representative although admitted error,was unsympathetic 10 days later and still not taken off my account took 3 weeks and 2 phonecalls
Stayed 1 night in Nov 2023