Exterior

Reviews of The Admiral, Downtown Historic District

3.5 out of 5
The Admiral, Downtown Historic District
251 Government Street, Mobile, AL

Reviews

8.4

Very good

Rating 10 - Excellent. 553 out of 1003 reviews" "
Rating 8 - Good. 209 out of 1003 reviews" "
Rating 6 - Okay. 120 out of 1003 reviews" "
Rating 4 - Poor. 57 out of 1003 reviews" "
Rating 2 - Terrible. 64 out of 1003 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Govindan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Expedia did not disclose that the property was under renovation until after my payment. The property sent me a note about the renovation after payment went through and before I could cancel, Rooms are clean. We could get only scalding hot water in the shower and sink. Moved to another room. We got cold water. But in the morning only scalding water came through in both cold and hot faucets. My wife nearly scalded in the shower. We must get our money back from Expedia for this deception and inconvenience.
Stayed 1 night in May 2024

10/10 Excellent

Tina

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and in a great location
Stayed 5 nights in May 2024
Response from Vernon Miller on 23 May 2024
Tina, So delighted that you enjoyed your time with us . come back soon!

6/10 Okay

Keith

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Vernon Miller on 16 May 2024
Thank you for taking the time to review us. What can we do to ensure your next stay with us is worthy of a 5/5 rating?

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was extremely nice . No in house parking so 11 plus dollars to park 15 hours. Several homeless walking in the area and food was limited due to being over packed. McDonald’s was bare bones in the sitting area with no condiments or soda machines. Housing was historic and very nice to look at.
Stayed 1 night in May 2024
Response from Terell Ham - General Manager on 14 May 2024
Thank you for sharing, James.

8/10 Good

Trudy

Travelled with family
Liked: Cleanliness, staff & service
Location is great! Downside: Parking - is a parking garage next door, pay extra for parking. Mold in the shower and shower head is a rain one so it takes forever to get shampoo out. Under construction - the lobby is non existent, glad it was only a one night stay. When completed it will be very nice and I am sure the prices will increase. I would stay again - just when construction is over.
Stayed 1 night in May 2024
Response from Terell Ham - General Manager on 14 May 2024
Trudy, thank you for sharing. I apologize for the inconvenience you've experienced. We are excited about the completion of the project in the summer as well and looking forward to your return when that happens.

8/10 Good

Gary

Travelled with group
Liked: Cleanliness, staff & service
Need pool maintenence
Stayed 2 nights in May 2024
Response from Terell Ham - General Manager on 14 May 2024
Thank you for sharing; I'll share it with our team so they can review our pool area and correct any necessary areas.

10/10 Excellent

Kenneth

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No sparkling wine,but they are so great here nicest staff,hotel is under remodeling its going look great when its done.We come here all the time great pet friendly...
Stayed 1 night in May 2024
Response from Terell Ham - General Manager on 14 May 2024
Thank you for the great feedback. I'm sorry about the sparkling wine. I will share your kind words with the entire team. We look forward to your continued loyalty as we complete our transformation.

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located a block away from entertainment district and restaurants.
Stayed 1 night in May 2024
Response from Vernon Miller on 13 May 2024
Thank you so much! W're glad you werte able to take advantage of our location here in the heart of all that is Mobile!

10/10 Excellent

Ariana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very short stay literally just sleeping over agter a wedding so didnt get to experience much but it was nice! Currently renovating so that makes things tricky but good experience.
Stayed 1 night in May 2024
Response from Vernon Miller on 13 May 2024
Although your stay was short and sweet, I'm glad we were able to provide a nice place to lay your head. Come back and see us in July for the full experience!

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Vernon Miller on 13 May 2024
We're glad you enjoyed your stay!

8/10 Good

Kyma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice and is currently undergoing some renovations. Our only issue was the very loud AC unit.
Stayed 1 night in May 2024
Response from Vernon Miller on 6 May 2024
Thank you and our apologies for the loud Air conditioning unit. I will have my engineering team take a look for you. Thank you again and safe travels!

10/10 Excellent

Sheka

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in May 2024
Response from Vernon Miller on 6 May 2024
Thank you so much!

10/10 Excellent

Thomas, Garner

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this hotel…we will be back next year for Mardi Gras.
Stayed 2 nights in Jan 2024
Response from Vernon Miller on 6 May 2024
Thank you so much!

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful rooms and excellent bathroom. Hotel is under construction so I cannot give it a complete review.
Stayed 1 night in May 2024
Response from Vernon Miller on 6 May 2024
Thank you for taking the time to give such an excellent review! We are still undergoing our transformation process so be sure to check in with us t osee the finished result! Safe travels.

10/10 Excellent

BENJAMIN

Travelled with family
Very accommodating and helpful
Stayed 1 night in May 2024
Response from Vernon Miller on 6 May 2024
Thanks for the great review!

10/10 Excellent

Peter

Stayed 1 night in May 2024

10/10 Excellent

Richard

Stayed 1 night in May 2024

10/10 Excellent

Colinda

Travelled with group
Liked: Staff & service
The room was very clean, nicely decorated. The check in staff was very pleasant. However, the surrounding area, DT Mobile was very dirty. The parking garage was filthy.
Stayed 1 night in Apr 2024
Response from Vernon Miller on 1 May 2024
Thank you so much for the great review and for choosing us for your stay! We are proud we could be your oasis as you explored downtown Mobile. We hope you will explore further as this is not the way we see this beautiful and vibrant city!

10/10 Excellent

Jacqueline, Lillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning room! Renovations done are phenomenal! Decor and high quality beds and fixtures are beautiful! Great location for walking to everything downtown! Price is very reasonable. Also, they gave us a bottle of champagne to welcome us!
Stayed 1 night in Apr 2024
Response from Vernon Miller on 28 Apr 2024
It looks like we definitely impressed during your stay! Thank you so much for the wonderful review. We hope that if your travels bring you back to Mobile you will stop in and stay with us once again! Safe travels.

6/10 Okay

Graham

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smelled of mold.
Stayed 2 nights in Apr 2024
Response from Vernon Miller on 26 Apr 2024
Thank you for your review! I will be sure to present this to the housekeeping team for review.

10/10 Excellent

John

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convienent
Stayed 2 nights in Apr 2024
Response from Vernon Miller on 18 Apr 2024
Thank you for the wonderful review!

10/10 Excellent

Anton

Stayed 1 night in Apr 2024
Response from Vernon Miller on 6 May 2024
Thank you so much!

10/10 Excellent

Akilah, Prairieville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Vernon Miller on 18 Apr 2024
Thanks so much for your review!

10/10 Excellent

titus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and trendy decor
Stayed 1 night in Apr 2024
Response from Vernon Miller on 18 Apr 2024
Thank you!

8/10 Good

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities
The construction was a bit inconvenient but the new room are very nice.
Stayed 1 night in Apr 2024
Response from Vernon Miller on 18 Apr 2024
Thank you so much for the review! our apologies on the renovations going on but we promise the wait will be well worth it!

4/10 Poor

Jaime

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I have stayed here in the past and everything was great; rooms are very comfortable. However, I was notified of renovations when I booked, but was not notified of the extent until driving in/check in. No lobby, no dining on site, one elevator, no valet as before. The staff tried to accommodate, but I was not expecting the conditions based on the rate I paid. I’m sure it will be back to the norm once renovations are complete.
Stayed 2 nights in Apr 2024
Response from Vernon Miller on 18 Apr 2024
Thank you for the review! My apologies for the miscommunication on the extent of our renovation. We are doing all that we can to ensure that our property is up to date with an experience that guests wont soon forget. I am glad that our team was able to put their best foot forward in taking care of you and hope that we will see you again once renovation is complete! thank you again and have a great day.

4/10 Poor

Jeff

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property being renovated, but no mention on website. Toilet did not work. Restaurant closed due to renovations and no microwave in room,
Stayed 2 nights in Mar 2024
Response from Vernon Miller on 6 Apr 2024
Thank you so much for your feedback and my apologies for the things experienced during your stay . We do routinely send out an email blast to let guests know of our renovation moving closer to our rebirth as well as having the information listed in our hotel overview . We will do our best to ensure this information is relayed going forward.

10/10 Excellent

Valerie

Stayed 1 night in Mar 2024
Response from Vernon Miller on 21 Apr 2024
Thank you for an excellent 5 star review!

10/10 Excellent

Demetries

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Vernon Miller on 6 Apr 2024
Thank you much!

6/10 Okay

Sang Wook

Travelled with partner
Liked: Staff & service
It was still under renovation, so that didn't have a full service. A few things though were that 1) it had strong chemical smell (maybe from the construction but not easy to put up with), 2) it didn't have own parking space (though a public parking is close by), and 3) it didn't provide a receipt since I booked it through the Expedia (the 3rd party).
Stayed 1 night in Mar 2024
Response from Vernon Miller on 30 Mar 2024
Thank you so much for your honest feedback. I am unsure of the chemical smell but will have my engineering team look into your room to see if they can find the culprit. As for parking, unfortunately, at this time we do not have onsite parking , but the lots used for private parking will be the same ones in use for the hotel. We are working to streamline the process and will have it implemented soon.

8/10 Good

Haisoo

Liked: Cleanliness
Remodeling now
Stayed 2 nights in Mar 2024
Response from Vernon Miller on 30 Mar 2024
Thank you for the great review! we are almost through the process and look forward to welcoming you back!

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only have a 4star on the amenities and condition because they are going through a major renovation. Which they give notice of before you book. We love The Admiral Hotel and it is our go to when staying in Mobile.
Stayed 1 night in Mar 2024
Response from Vernon Miller on 31 Mar 2024
Thank you so much for the wonderful review! We are just about ready to bring back all of those amenities even better than before. We hop that you will come back and see all of the wonderful progress being made soon!

10/10 Excellent

Jim

Liked: Cleanliness, staff & service
The staff was very accommodating but, despite the fact that the hotel is under renovation, it would be nice to have convenience items, like drinks and snacks, available.
Stayed 1 night in Mar 2024
Response from Vernon Miller on 26 Mar 2024
Thank you for the 5 star review! Our apologies for the lack of snacks during your stay. As we approach completion of our renovations we will be phasing these items back in. We hope you will come back to see our progress.

8/10 Good

Kandis

Liked: Cleanliness, staff & service, property conditions & facilities
Great property. The four star ratings are only because renovations are still ongoing. Staff is exceptional. The rooms are excellent. Lots of food/nightlife within walking distance.
Stayed 1 night in Mar 2024
Response from Vernon Miller on 26 Mar 2024
Thank you for the awesome review! Be sure to come back to see us for an eye opening reimagining of the hotel experience!

10/10 Excellent

Joel

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from The Admiral Hotel on 18 Mar 2024
Thank you for staying with us. We appreciate your valuable feedback.

10/10 Excellent

al

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location and the service was great the room was clean and comfortable overall the service was excellent.
Stayed 2 nights in Mar 2024
Response from The Admiral Hotel on 13 Mar 2024
Thank you for your valuable feedback. We look forward to welcoming you again. Have a great day!

10/10 Excellent

Rachael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Modern updated rooms. Restaurant is under construction as of early March but plenty of options 2-5 minutes away around Dauphin street.
Stayed 1 night in Mar 2024
Response from The Admiral Hotel on 12 Mar 2024
We are happy we met your expectations. Thank you for your valuable feedback. Have a great day.

10/10 Excellent

Thomas, La Porte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Vernon Miller on 6 Apr 2024
Thank you!

8/10 Good

Dana V.

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bellman, Chaz was extremely nice and went above and beyond to help us with our luggage which was greatly appreciated. The two Gentlemen and young lady at the front desk were also friendly and welcoming. I hate that the hotel did not have any microwaves in the rooms or even to use in the facility.
Stayed 4 nights in Mar 2024
Response from Vernon Miller on 30 Mar 2024
Thank you so much for the great review! I will be sure to share this information with Chaz and the team as I'm sure it will make their day. I will look into the microwaves situation to see what can be done going forward. Thank you again and have a great day!

6/10 Okay

Bobbie

Stayed 1 night in Mar 2024
Response from Vernon Miller on 30 Mar 2024
Thank you for the review! we will strive to bring your next stay to a 5 star!

10/10 Excellent

Breyan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very nice and clean. The staff was great! Would highly recommend!
Stayed 1 night in Feb 2024
Response from The Admiral Hotel on 5 Mar 2024
Thank you for your recent stay with us. We love hearing you had a great experience with our staff,. Thank you for the recommendation. We look forward to welcoming you again .

10/10 Excellent

Breyan, Spokane

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel location makes it walkable to all of downtown and the cruise ship port. The rooms are nice and clean and the beds are comfortable. The staff was very nice.
Stayed 1 night in Feb 2024
Response from Vernon Miller on 26 Mar 2024
Thank you for the great review!

10/10 Excellent

christa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was extremely accommodating!
Stayed 2 nights in Feb 2024
Response from Vernon Miller on 26 Mar 2024
Thank you so much!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Vernon Miller on 26 Mar 2024
Thank you!

6/10 Okay

scott

Travelled with family
Liked: Cleanliness, staff & service
They claim to be under construction..but we saw none. Due to construction.. there is no lounge/bar or restaurant... there is no complimentary breakfast.. and they dont have a parking lot at all... you have to pay $10 at a garage nearby. This needs to be known before booking.
Stayed 1 night in Feb 2024
Response from Vernon Miller on 30 Mar 2024
Thank you for your feedback. I can assure you that we are very much still undergoing our rebirth process but will be ready to emerge soon even better than before . Please join us once again to see the difference a good polish can make!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Vernon Miller on 26 Mar 2024
Thank you!

8/10 Good

Amy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
They are currently remodeling and the construction starts super early in the morning almost at the crack of dawn. Super nice hotel with nice staff.
Stayed 3 nights in Feb 2024
Response from Vernon Miller on 30 Mar 2024
Thank you for the great review! and very sorry about the construction team waking you up. This has been addressed with them .

6/10 Okay

Frances

Travelled with family and small children
Liked: Cleanliness, staff & service
Good location. Due to renovation; the restaurant was closed and there was not a microwave in the room.
Stayed 2 nights in Feb 2024
Response from Vernon Miller on 30 Mar 2024
Thank you for the review!

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from The Admiral Hotel on 19 Feb 2024
Thank you for your positive feedback. We look forward to seeing you again. Have a great day.

8/10 Good

Betty C.

Liked: Cleanliness
Renovated room nice. But temperature of room awful. Fan ran constantly- in auto and in on. Blew cold air in spite of where put temperature at.
Stayed 2 nights in Feb 2024
Response from Vernon Miller on 30 Mar 2024
Thank you for the review!