"Booked a hotel room for two nights. Was left standing there on the phone for an hour and a half with my kids in the lobby with me because the hotel apparently didn’t have my reservation in the computer. When I had multiple confirmation emails and called Expedia and they said that my reservation was there on their end. Ended up being moved to another hotel that didn’t have a pool, so my kids were all bummed out. That’s the reason we booked this one in the first place. The poor front desk guy was very nice, but I felt bad because he was new and didn’t have an idea on what to do either. I don’t think he shouldn’t been left there alone if it was only his second day working there. Won’t be booking here again. "